Solved Can't access NAS in Windows 11


Ulysses51

Member
Local time
1:20 AM
Posts
7
OS
Windows 11 Pro
I am in the process of installing a new Windows 11 Pro desktop and File Explorer does not display my mapped NAS as it did in both my previous Win 8.1 and Win 11 computers. My Windows version is 25H2. I found the following video on YouTube, "Mapped Drives Not Working in Windows 11/10".
However, I tried all four methods without success. In the case of the last method I could not find my NAS listed as an option to remap.

As this is a serious issue, I would greatly appreciate assistance in resolving it..
 
Windows Build/Version
Pro 25H2 (OS Build 26200.7171)

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell EBT2250
    CPU
    Ultra 7 265
    Memory
    32GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Dell U2518D
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe
    Browser
    Firefox
    Antivirus
    Avast
Your question is not clear. Are you saying you do not SEE the NAS drive OR or you saying you get a permissions error when you attempt to access it?
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
First, do the actions described in the video, especially enabling "network discovery".
But your problem is most likley SMB:
There is something called SMB (Server Message Block) which was deprecated (taken away) in Windows 10/11 because of Microsoft’s “security” paranoia. Microsoft didn’t see it fit to replace this with something else that works, but SMB can be re-installed via “Turn Windows features on and off”. Find any and all SMBs in the list and check it to install and reboot. Hopefully that will fix your problem. This worked for me.

If SMB didn’t fix the problem, then make sure the following services are set to Automatic and turned on (running). You can always experiment and turn off any of the services that did not fix your problem, because some of these can be more of a security risk than SMB (by allowing unwanted connections).
Function Discovery Provider Host fdPHost
Function Discovery Resource Publication FDResPub
Network Connected Devices Auto-Setup
Network Connection Broker
SSDP Discover SSDPSRV
UPnP Device Hos upnphost
Peer Networking Grouping p2psvc
Peer Networking Identity Manager p2pimsvc
Peer Name Resolution Protocol PNRPsvc

Next, the problem may be a firewall issue. The following command (entered in command prompt as admin) may help:
netsh advfirewall firewall set rule group=”Network Discovery” new enable=Yes

Next, there is this weird concept called “master browser computer” (not a browser like Firefox). This is related to SMB and has to do with one computer on the network that has the list of other computers on the network. I don’t have a good understand of this, and it sounds like a kludge which is prone to going bad (getting corrupted). To clear up any conflicts, turn off all your computers and routers (and modem). Then boot up one at a time: modem first, routers next, then one computer at a time.

Finally (or maybe you want to do this first): The list of connected devices in Windows Explorer Network can get corrupted and keep showing devices that are no longer there. To clear up the network device list cache, run this command on the command prompt (with upper case R):
nbtstat –R

If nothing works, then you know where the problem lies - 25H2.
 

My Computer

System One

  • OS
    Depends on the day and my mood. Windows 10.
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
Your question is not clear. Are you saying you do not SEE the NAS drive OR or you saying you get a permissions error when you attempt to access it?
I don't see the NAS drive at all.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell EBT2250
    CPU
    Ultra 7 265
    Memory
    32GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Dell U2518D
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe
    Browser
    Firefox
    Antivirus
    Avast
Make sure SMB is installed firstly.

What do you see if you type the NAS drive IP number into the Address bar?
 

My Computers

System One System Two

  • OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router
  • Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
Windows 11 25H2
Settings > Network > Advanced sharing settings
Under Private networks:
Network discovery > ON.
Set up network connected devices automatically > ON.
File and printer sharing > ON.

Windows Features > SMB 1.0/CIFS File Sharing Support
SMB 1.0/CIFS Automatic Removal > Tick.
Other two for Client/Server > Off.

That just addresses SMB 1.0 security issues, NAS boxes are set to use SMB 2 and 3.

NAS boxes
You need to check users and credentials are setup correctly.
Same for Shared folders, permissions and so on.
Facilities like Guest Users should be Disabled.
SMB set to SMB 2 and 3.

In Windows File Explorer once you see stuff listed under Network.
Map the Shared folders, not the NAS Device.
Right click on Shared Folder > Map network drive...

You may have to check other things like IP addresses depending on whether you use fixed addresses or DHCP. Check your Router for connected devices.

Both my old 2012 and new 2020 NAS boxes work with 25H2 no problems as they did with Windows 10 and 8.1

Many details of that video you referenced are not quite correct for current Windows 11 25H2, numerous errors in all 4 "methods".
 

My Computer

System One

  • OS
    Windows 11
If you can't ping the NAS from a command prompt, chase that down first.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2, Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Operating System
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
Thank you all for your prompt replies and suggestions. I would especially like to thank SumpterX and Helmut, for the time and effort talen to post their replies. I believe the issue is now solved, but will do further testing before posting it as such.

A long while ago ago had written a lengthy reply after spending hours trying most of the suggestions offered without success. I have now deleted it, because I have discovered that the source of the problem lay with my Synology NAS settings, as suggested by Helmut.

NAS Settings: Because my Synology NAS (DiskStation) had been working without issues for years with Windows 8.1 and Windows 11 Pro (earlier version) on previous PCs, I had not changed any settings. However, I delved into the NAS settings and found "Enable Windows net discovery to access files on your DiskStation", which I have now ticked. That was the key. DiskStation now appears under Network in File Explorer. SMB was enabled in DiskStation and, under Advanced Settings, SMB1 is set for both Minimum and Maximum SMB Protocols, as well as for SMB range. The SMB settings can be changed to SMB2 or SMB3 if this is recommended.

I could not have done this without the help and expertise provided. IMO, the Windows 11 Forum is without equal in this regard. I offer the caveat that more testing is required on my part and I would welcome any further suggestions.

Best Regards,
Allan
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell EBT2250
    CPU
    Ultra 7 265
    Memory
    32GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Dell U2518D
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe
    Browser
    Firefox
    Antivirus
    Avast
If it ain't broke, don't fix it. :LOL:

If it's all working, you're done, right?
 

My Computers

System One System Two

  • OS
    Win 11 Pro 25H2, Build 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14500
    Motherboard
    Gigabyte B760M G P WIFI
    Memory
    64GB DDR4
    Graphics Card(s)
    GeForce RTX 4060
    Sound Card
    Chipset Realtek
    Monitor(s) Displays
    LG 45" Ultragear, Acer 24" 1080p
    Screen Resolution
    5120x1440, 1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 3D NAND NVMe M.2 SSD (O/S)
    Silicon Power 2TB US75 NVMe PCIe Gen4 M.2 2280 SSD (backup)
    Crucial BX500 2TB 3D NAND (2nd backup)
    Seagate 4TB Ironwolf, rotating HDD archive files
    External off-line backup Drives: 2 NVMe 4TB drives in external enclosures
    PSU
    Thermaltake Toughpower GF3 750W
    Case
    LIAN LI LANCOOL 216 E-ATX PC Case
    Cooling
    Lots of fans!
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
  • Operating System
    Win 11 Pro 25H2, Build 26200.8524
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Brew
    CPU
    Intel Core i5 14400
    Motherboard
    Gigabyte B760M DS3H AX
    Memory
    32GB DDR5
    Graphics card(s)
    Intel 700 Embedded GPU
    Sound Card
    Realtek Embedded
    Monitor(s) Displays
    27" HP 1080p
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial P310 2TB 2280 PCIe Gen4 eD NAND PCIe SSD
    Samsung EVO 990 2TB NVMe Gen4 SSD
    Samsung 2TB SATA SSD
    PSU
    Thermaltake Smart BM3 650W
    Case
    Okinos Micro ATX Case
    Cooling
    Fans
    Keyboard
    Microsoft Comfort Curve 2000
    Mouse
    Logitech G305
    Internet Speed
    Verizon FiOS 1GB
    Browser
    Firefox
    Antivirus
    Malware Bytes & Windows Defender Security
SMB was enabled in DiskStation and, under Advanced Settings, SMB1 is set for both Minimum and Maximum SMB Protocols, as well as for SMB range. The SMB settings can be changed to SMB2 or SMB3 if this is recommended.
You should use the latest version that all of your devices support. As for Windows, SMBv2 came with Vista, and SMBv3 came with Windows 8. Set the Maximum to SMBv3 if you can. Clients will negotiate with your NAS based on whatever SMB versions they each support.
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Core i7-1260P
    Motherboard
    NUC12WSBi7
    Memory
    64 GB Micron PC4-25600
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    on-board Realtek HD Audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840 x 2160
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Crucial MX500 2 TB
    Antivirus
    Microsoft Defender
You should use the latest version that all of your devices support. As for Windows, SMBv2 came with Vista, and SMBv3 came with Windows 8. Set the Maximum to SMBv3 if you can. Clients will negotiate with your NAS based on whatever SMB versions they each support.
Also in Windows 11 on a clean install in advanced system properties enable in the remote settings "Allow remote connections to this computer".

Clean installs set default to OFF / disabled so check the box otherwise the NAS can't get acknowlegement from the Windows machine to continue the SMB (at whatever level) connection. Could be different for NFS connections but doesn't cause any problems to enable remote connection to the Windows machine. The NAS plus Windows security should ensure only authorised users can access the shares on the NAS and services etc on the Windows machine. If you can get at the command level of the NAS and using SMB you can increase security by sudo smbpasswd -a username for each user allowed to access NAS shares directly from their own client machines.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,11 Linux Fedora Rawhide pre-release 45
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
    Screen Resolution
    4KUHD X 2
What? This setting? That's for remote desktop (RDP) and has nothing to do with SMB.

View attachment 152830
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Intel NUC12WSHi7
    CPU
    12th Gen Core i7-1260P
    Motherboard
    NUC12WSBi7
    Memory
    64 GB Micron PC4-25600
    Graphics Card(s)
    Intel Iris Xe Graphics
    Sound Card
    on-board Realtek HD Audio
    Monitor(s) Displays
    Dell U3219Q
    Screen Resolution
    3840 x 2160
    Hard Drives
    Samsung SSD 990 PRO 1TB
    Crucial MX500 2 TB
    Antivirus
    Microsoft Defender
SMB1 is set for both Minimum and Maximum SMB Protocols, as well as for SMB range.
As I said, SMB 2 to SMB 3 needs to be enabled, not SMB 1, see my images for 2012 one DSM ver 6.2.4

Because my Synology NAS (DiskStation) had been working without issues for years with Windows 8.1 and Windows 11 Pro (earlier version) on previous PCs, I had not changed any settings.
That is what I thought, however, I found the setup of my 2012 Synology NAS was wrong and changed it after 8 years of use, in fact whilst setting up the 2020 model. Both are now the same and working with Windows 11. All shared folders displaying in File Explorer, Network, mapping to drive letter, pinning etc.

As you have it displaying in File Explorer now you are basically there, just a matter of preferred display method of the shared folders.

Also in Windows 11 on a clean install in advanced system properties enable in the remote settings "Allow remote connections to this computer".
Remote access not required, not part of Home editions of Windows 11 anyway.

View attachment 152834

View attachment 152835
 

My Computer

System One

  • OS
    Windows 11
Once again, thank you all for the replies and suggestions. I just changed the setting on my NAS to Minimum SBM2, and Maximum SBM3. I didn't do that previously because all was working and I didn't want to risk changing things. But, after reading the above comments, I took the plunge and everything still works. AS SBM1 is a known security risk, I'm glad that I eliminated it. I will give it further thought but don't think I really need remote connections to my PC as long as I can access my NAS. I use that to load new music files that I can access and playback on my music server and stereo system located in another room. I am now a happy camper. :-)
Regards,
Allan
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell EBT2250
    CPU
    Ultra 7 265
    Memory
    32GB
    Graphics Card(s)
    Integrated
    Monitor(s) Displays
    Dell U2518D
    Screen Resolution
    2560 x 1440
    Hard Drives
    1TB NVMe
    Browser
    Firefox
    Antivirus
    Avast

Latest Support Threads

Back
Top Bottom