Solved Code 38 previous instance of the device driver is still in memory

I just put a new (used) W11 computer in place at the office. I have an external expansion drive for daily backups and a portable which I use monthly for offsite backups, all using Macrium Reflect X.

Today, all of a sudden, the computer won't recognize the external portable drive. After some troubleshooting, I decided to unplug the external expansion drive and try the portable drive in the known-working USB port. Once again, it did not work. Then I plugged back in the expansion drive and it was not being seen either!

Then I found error code 38 in Device Manager.
How do I fix this please? TIA.

Apparently I needed to look a little further, and delete more things in order to get rid of this problem. In case anyone else has the same issue, delete these as well as the problem ones in the post above:






I "uninstalled" all 4 of these and rebooted, and the problem was resolved.