Computer frozen on black screen after recycle reset.


Moxx

New member
Local time
4:04 AM
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1
OS
windows 11
Hello. This may be in the incorrect forums for me to post so please let me know. After I had updated my gateway laptop to windows 11, it was working fine for maybe a week at most. I had stopped using my computer for a couple of days and when I used it again. It had blue screened on me 6 times and brought me to the bit locker safe key. The system said that it was unable to repair itself. I decided to go through a clean wipe of everything on my computer in hopes that would fix the issue. I did the recycle factory reset and after it restated, it stayed on a black screen for over an hour and still hasn’t changed even I turned off and on my computer. If anyone is able to help me fix my computer and get it back to normal I would very much appreciate it! Anything helps at this point.
 
Windows Build/Version
Windows 11

My Computer

System One

  • OS
    windows 11

glasskuter

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1,849
Location
The Lone Star State of Texas
OS
Windows 11 Pro 21H2 22000.778
BSOD usually points to failing hardware or drivers. This post should have been directed at the BSOD section of this forum so it can get the attention it deserves. I am tagging @zbook
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 21H2 22000.778
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900
    Memory
    32 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 m.2 2230-256+1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 21H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    standard
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Antivirus
    Defender+MWB Premium

zbook

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OS
Windows 10
For the factory reset which operating system was reinstalled?


It should have the best tested drivers for the make and mode.



This is likely a hardware problem.

There is little a computer user can do with the hardware on a laptop.


RAM and Drive can be tested without Windows.


For RAM testing > Memtest86 or Memtest86+> 8 or more passes > post images

For Drive testing > Sea Tools bootable > long generic test > post images


Ubuntu or another operating could be installed for testing purposes.


Consider servicing in a local computer store.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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