Solved Corrupt User Profile


IanMosley

IanMosley

Windows Insider
Power User
VIP
Local time
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Posts
1,025
Location
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OS
Windows 11 Pro 24H2 (Build 26100.3915)
I've been experiencing issues with Office 2021 and the advice I've obtained from a MS Community moderator is to follow the instructions in this link.

My queries are
- does this solution work with Windows 11?​
- is there 11 Forum tutorial to cover this? (I've searched the index but I can't find anything that appears to be relevant.)​
- would a clean install be better?​
- does anyone have a better solution?​
​
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (Build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix - BOOT
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
Why do Microsoft support thinks its corrupted user profile?

Have you tried repair installing the application from Control Panel --> Programs and features?

Have tried new user account?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
If they're all files from the same folder, read this:

Customize how Excel starts - Microsoft Support

Before you start Microsoft Office Excel, you can make sure that a specific workbook or a workbook template or worksheet template that has custom settings opens automatically when you start Excel.
support.microsoft.com support.microsoft.com

Use an alternate startup folder​

  1. Click File > Options > Advanced.
  2. Under General, in the At Startup, open all files in box, type the full path of the folder that you want to use as the alternate startup folder.

    Because Excel will try to open every file in the alternate startup folder, make sure that you specify a folder that contains only files that Excel can open.
Click to expand...
 

My Computer

System One

  • OS
    Windows 7
FreeBooter said:
Have you tried repair installing the application from Control Panel --> Programs and features?
Click to expand...
No. I will try later after taking an image back-up.
FreeBooter said:
Have tried new user account?
Click to expand...
I've created an extra local account, and the issue is not present (see 1st link in message #01).
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (Build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix - BOOT
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
Try to repair and reinstall the app if that don't work then you have no choice, have to use a new user account.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
garlin said:
If they're all files from the same folder, read this:

Customize how Excel starts - Microsoft Support

Before you start Microsoft Office Excel, you can make sure that a specific workbook or a workbook template or worksheet template that has custom settings opens automatically when you start Excel.
support.microsoft.com support.microsoft.com
Click to expand...
Thank you for pointing this out to me!!

1.png
 

My Computer

System One

  • OS
    Windows 11 Pro 24H2 (Build 26100.3915)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Precision 3660 Tower Workstation
    CPU
    12th Gen Intel(R) Core(TM) i9-12900 5.10 GHz
    Motherboard
    64-bit operating system, x64-based processor
    Memory
    32.00 GB
    Graphics Card(s)
    Intel UHD Graphics 770
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    Dell P2714H Monitor
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x 512GB NVME PC801 NVMe SK hynix - BOOT
    1 x 1TB Seagate ST1000LM049-2GH172 Internal HDD
    1 x 1TB Seagate STGX4000400 External HDD
    1 x 2TB Seagate STGX4000400 External HDD
    1 x 4TB Seagate STGX4000400 External HDD
    PSU
    300 Watts
    Cooling
    Air
    Keyboard
    Microsoft Wired Keyboard 600
    Mouse
    Microsoft USB Basic Optical Mouse v2.0
    Browser
    Firefox
    Antivirus
    Windows Defender + Malwarebytes Premium
    Other Info
    BaseBoard Manufacturer Dell Inc.
    BaseBoard Product 0J1CP3
    BaseBoard Version A01
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