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HotEmons

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Windows 11
Hello,

Hope you can help me. I got brand new Dell Laptop with Windows 11 received recently like 2 weeks back. last week there was an update from windows installed.
Today laptop got crashed two times already. I have attached V2 Logs here for analysis. Any help?

System Details: Dell alienware m15 R5, Ryzen 9 5900HX with Radeon Graphics, Windows 11 home (64 bit), NVIDIA GeForce RTX 3070 Card.
Antivirus - None, Firewall - None, Device Encryption - None.
 
Windows Build/Version
21H2 (OS Build 22000.376)

Attachments

My Computer

System One

  • OS
    Windows 11
Hi HotEmons,

Please perform the following steps:

1) Run: (some of these currently require a Ten Forums logon)


a) Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.


b) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.


c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat



2) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into this thread


3) Create a new restore point:


4) Clean all computer ports and fans:


5) Install one of these temperature monitoring software:

Speccy:

HWMonitor:

Speedfan:


6) List all attached and recently attached USB hardware





PC711 NVMe SK hynix 1TB
Code:
Temperature            : 48
TemperatureMax         : 83


Code:
Unknown USB Device (Device Descriptor Request Failed)    USB\VID_0000&PID_0002\6&188F46F0&0&3    43

Code:
0x3003
USBHUB3_LIVEDUMP_CONTEXT
A USB device failed enumeration.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
hi

I have this USB port 0003 issue of not recognized. see image.
 

Attachments

  • usbport0003_not recognized.jpg
    usbport0003_not recognized.jpg
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My Computer

System One

  • OS
    Windows 11
When available please post results for the steps in post #2.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Could you please zip up the dump files in the following directory:

Rich (BB code):
C:\Windows\LiveKernelReports\USBHUB3\
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
Last edited by a moderator:

My Computer

System One

  • OS
    Windows 10
Is that script available for users who haven't got a TenForums account? If it isn't, then the user shouldn't have to register at technically a different forum, in order to follow some instructions.

I suspect that the user is plugging in a USB device whose driver is not providing a correct hardware ID.
 

My Computer

System One

  • OS
    Windows 11, Windows 10, Linux Fedora Cinnamon
There is no reason they should not register on Ten Forums.
That is a pretty broad assumption "you" make about "other" users choices. Many people wont want to do a registration chain (register there so you can get a tool, or register here to get directed there, to get directed elsewhere).

You should not make assumptions about me or others, just like i should not assume about you :)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Ryzen 5 3600
    Motherboard
    ASUS Prime X570-P
    Memory
    32gb DDR4 - 3200Mhz
    Graphics Card(s)
    EVGA 2060 Super KO 6GB PCIE 3.0
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    1. LG 34UM68-P 34-Inch 21:9 UltraWide IPS 2. ONN 24-Inch LCD
    Screen Resolution
    1. 2560 x 1080 2. 1920 x 1080 (side by side 4480 x 1080)
    Hard Drives
    Samsung 860 EVO 1TB SATA III SSD (OS)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 1TB SATA III (DATA)
    PSU
    Thermaltake Toughpower PF1 750W
    Case
    Coolermaster HAF XB EVO
    Cooling
    Corsair 240mm AIO + 4x 120mm case fans
    Keyboard
    Standard Logitech
    Mouse
    Logitech M535
    Internet Speed
    Gigabit (Cable)
    Browser
    Firefox, Chrome, Edge
    Antivirus
    Defender

My Computer

System One

  • OS
    Windows 10
There is no reason they should not register on Ten Forums.
There absolutely is, This is a forum for Windows 11. Not 10, 8 or 7.
I understand some of the resources are still over there and thats why sometimes people get directed to there for the files etc. But they shouldn't need to register. All of these files etc should be moved to ElevenForum as well.
That'd be like buying a Lamborghini and calling audi for support.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    10700k@5.2
    Motherboard
    Gigabyte Gaming X Z490
    Memory
    Viper Steelseries 32gb@ 3600mhz
    Graphics Card(s)
    Gigabyte 2070 Super 8GB, +200 core + 600 memory
    Monitor(s) Displays
    ASUS 4k HDR, Two 1080p Benq and Samsung
    Screen Resolution
    3840x2160/2560x1440/1920x1080
    Hard Drives
    Adata XPG SX8200 PRO 1tb
    Samsung EVO 870 500GB
    PSU
    Corsair RX 650
    Case
    NZXT h510
    Cooling
    CM HYPER 212 RGB
    Keyboard
    Razer Ornata Chroma
    Mouse
    Steelseries Rival 710
It is a fact that they need to register before the files have been moved to Eleven Forum as long as they need help from the BSOD analysts.
 

My Computer

System One

  • OS
    Windows 10
It is a fact that they need to register before the files have been moved to Eleven Forum as long as they need help from the BSOD analysts.
@zbook goes through a lot of the BSOD stuff on here and i've seen a few others as well. I know they NEED to register if they want the files, but they shouldn't HAVE to. They should be here also.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    10700k@5.2
    Motherboard
    Gigabyte Gaming X Z490
    Memory
    Viper Steelseries 32gb@ 3600mhz
    Graphics Card(s)
    Gigabyte 2070 Super 8GB, +200 core + 600 memory
    Monitor(s) Displays
    ASUS 4k HDR, Two 1080p Benq and Samsung
    Screen Resolution
    3840x2160/2560x1440/1920x1080
    Hard Drives
    Adata XPG SX8200 PRO 1tb
    Samsung EVO 870 500GB
    PSU
    Corsair RX 650
    Case
    NZXT h510
    Cooling
    CM HYPER 212 RGB
    Keyboard
    Razer Ornata Chroma
    Mouse
    Steelseries Rival 710
@zbook goes through a lot of the BSOD stuff on here and i've seen a few others as well. I know they NEED to register if they want the files, but they shouldn't HAVE to. They should be here also.
Those who supply the service are entitled to make the rules. If you don't like or dont agree with it then search the whole Internet --there's an entire planet out there.

Would you go into TESCO for example and say they have to sell a MORRISON'S or SAINSBURY'S Own branded product --.

Cheers
jimbo
 

My Computer

System One

  • OS
    Windows XP,7,10,11 Linux Arch Linux
    Computer type
    PC/Desktop
    CPU
    2 X Intel i7
Those who supply the service are entitled to make the rules. If you don't like or dont agree with it then search the whole Internet --there's an entire planet out there.

Would you go into TESCO for example and say they have to sell a MORRISON'S or SAINSBURY'S Own branded product --.

Cheers
jimbo
Is it in the forum rules that you must register at TenForums to ask for BSOD help? I also dont think its in the rules that you need to take the resources from there, Ofc most would because realistically it takes 3 minutes to make an account and if those resources help then winner. I just dont think you should HAVE to do either. Otherwise whats the point in this BSOD section
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    10700k@5.2
    Motherboard
    Gigabyte Gaming X Z490
    Memory
    Viper Steelseries 32gb@ 3600mhz
    Graphics Card(s)
    Gigabyte 2070 Super 8GB, +200 core + 600 memory
    Monitor(s) Displays
    ASUS 4k HDR, Two 1080p Benq and Samsung
    Screen Resolution
    3840x2160/2560x1440/1920x1080
    Hard Drives
    Adata XPG SX8200 PRO 1tb
    Samsung EVO 870 500GB
    PSU
    Corsair RX 650
    Case
    NZXT h510
    Cooling
    CM HYPER 212 RGB
    Keyboard
    Razer Ornata Chroma
    Mouse
    Steelseries Rival 710
I just think you should express your opinions to an administrator, who has the right to move files onto Eleven Forum.
Oh i personally don't care, I have accounts on all of the sites here. Not a biggie to me at all. Just can imagine someone who has a win 11 computer and no previous accounts coming over and posting in our BSOD section for you to tell them not to post in it and go post it in a windows 10 forum sounds silly dont you think. The resources being there are one thing, Telling them not to use the BSOD section that is made here for a reason...is another.
 

My Computer

System One

  • OS
    11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    10700k@5.2
    Motherboard
    Gigabyte Gaming X Z490
    Memory
    Viper Steelseries 32gb@ 3600mhz
    Graphics Card(s)
    Gigabyte 2070 Super 8GB, +200 core + 600 memory
    Monitor(s) Displays
    ASUS 4k HDR, Two 1080p Benq and Samsung
    Screen Resolution
    3840x2160/2560x1440/1920x1080
    Hard Drives
    Adata XPG SX8200 PRO 1tb
    Samsung EVO 870 500GB
    PSU
    Corsair RX 650
    Case
    NZXT h510
    Cooling
    CM HYPER 212 RGB
    Keyboard
    Razer Ornata Chroma
    Mouse
    Steelseries Rival 710
I just think you should express your opinions to an administrator, who has the right to move files onto Eleven Forum.
We can't just move stuff across, these are completely different sites and not connected in any way, the resource section here would be the ideal place for that sort of files if the authors would like to add them.
 

My Computers

System One System Two

  • OS
    Windows 11 Workstation
    Computer type
    PC/Desktop
    Manufacturer/Model
    doofenshmirtz evil incorporated
    CPU
    Ryzen 9 5950X
    Motherboard
    Asus ROG Crosshair VIII Formula
    Memory
    Corsair Vengeance RGB PRO Black 64GB (4x16GB) 3600MHz AMD Ryzen Tuned DDR4
    Graphics Card(s)
    ASUS AMD Radeon RX 6900 XT 16GB ROG Strix LC OC
    Sound Card
    Sound BlasterX Katana
    Monitor(s) Displays
    3 x27" Dell U2724D & 1 x 34" Dell U3415W
    Hard Drives
    Samsung 980 Pro 1TB M.2 2280 PCI-e 4.0 x4 NVMe Solid State
    Drive
    PSU
    ASUS ROG THOR 850W 80 Plus Platinum
    Case
    ASUS ROG Strix Helios Midi-Tower ARGB Gaming Case
    Cooling
    ASUS ROG Strix LC Performance RGB AIO CPU Liquid Cooler - 360mm
    Keyboard
    Logi Ergo
    Mouse
    Logitech MX Vertical
    Internet Speed
    900/100 Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender, Malwarebytes Pro
    Other Info
    HP M281 Printer
    Logitech Brio Stream webcam
    Yeti X mic
  • Operating System
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Surface Laptop
    CPU
    i7
We can't just move stuff across, these are completely different sites and not connected in any way, the resource section here would be the ideal place for that sort of files if the authors would like to add them.
Ya, i imagine its not easy to get site a to read registrations from site b, c, or d. I wouldn't want to try to set that up myself, sounds like a frustratingly good time heh
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Ryzen 5 3600
    Motherboard
    ASUS Prime X570-P
    Memory
    32gb DDR4 - 3200Mhz
    Graphics Card(s)
    EVGA 2060 Super KO 6GB PCIE 3.0
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    1. LG 34UM68-P 34-Inch 21:9 UltraWide IPS 2. ONN 24-Inch LCD
    Screen Resolution
    1. 2560 x 1080 2. 1920 x 1080 (side by side 4480 x 1080)
    Hard Drives
    Samsung 860 EVO 1TB SATA III SSD (OS)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 2TB SATA III (DATA)
    WD BLUE 1TB SATA III (DATA)
    PSU
    Thermaltake Toughpower PF1 750W
    Case
    Coolermaster HAF XB EVO
    Cooling
    Corsair 240mm AIO + 4x 120mm case fans
    Keyboard
    Standard Logitech
    Mouse
    Logitech M535
    Internet Speed
    Gigabit (Cable)
    Browser
    Firefox, Chrome, Edge
    Antivirus
    Defender

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