Crashed today

HotEmons · Jan 9, 2022

Hello,

Hope you can help me. I got brand new Dell Laptop with Windows 11 received recently like 2 weeks back. last week there was an update from windows installed.
Today laptop got crashed two times already. I have attached V2 Logs here for analysis. Any help?

System Details: Dell alienware m15 R5, Ryzen 9 5900HX with Radeon Graphics, Windows 11 home (64 bit), NVIDIA GeForce RTX 3070 Card.
Antivirus - None, Firewall - None, Device Encryption - None.

zbook · Jan 9, 2022

Hi HotEmons,

Please perform the following steps:

1) Run: (some of these currently require a Ten Forums logon)

a) Tuneup_plus_log.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

b) Gather_additional_dump_files.bat ─ Click here to go to the BSOD batch repository to download and run this batch file.

c) https://www.tenforums.com/attachmen...collect_logs_from_event_viewer-2021-09-14.bat

2) Open device manager > click view > click show hidden devices > manually expand all rows > look for any row displaying a yellow triangle with black exclamation mark or unknown device > post images into this thread

3) Create a new restore point:

Create System Restore Point in Windows 11 Tutorial

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

4) Clean all computer ports and fans:

5) Install one of these temperature monitoring software:

Speccy:

Download Speccy | Find your computer specs, free!

Speccy - find the details of your computer's specs. Great for spotting issues or finding compatible upgrades. Download the latest version today.

www.ccleaner.com

HWMonitor:

HWMONITOR | Softwares | CPUID

HWMonitor for Windows® x86/x64 is a hardware monitoring program that reads PC systems main health sensors : voltages, temperatures, powers, currents, fans speed, utilizations, clock speeds ... The program handles : CPU and GPU-level hardware monitoring...

www.cpuid.com

Speedfan:

SpeedFan - Access temperature sensor in your computer

6) List all attached and recently attached USB hardware

PC711 NVMe SK hynix 1TB

Code:

Temperature            : 48
TemperatureMax         : 83

Code:

Unknown USB Device (Device Descriptor Request Failed)    USB\VID_0000&PID_0002\6&188F46F0&0&3    43

Code:

0x3003
USBHUB3_LIVEDUMP_CONTEXT
A USB device failed enumeration.

HotEmons · Jan 9, 2022

hi

I have this USB port 0003 issue of not recognized. see image.

zbook · Jan 9, 2022

When available please post results for the steps in post #2.

x BlueRobot · Jan 10, 2022

Could you please zip up the dump files in the following directory:

Rich (BB code):

C:\Windows\LiveKernelReports\USBHUB3\

Matthew Wai · Jan 10, 2022

x BlueRobot said:
Could you please zip up the dump files in the following directory:

Rich (BB code):

C:\Windows\LiveKernelReports\USBHUB3\

The following batch script will do the above job.

zbook said:
b) Gather additional dump files ─ Click here to go to the BSOD batch repository to download and run this batch file.

x BlueRobot · Jan 10, 2022

Is that script available for users who haven't got a TenForums account? If it isn't, then the user shouldn't have to register at technically a different forum, in order to follow some instructions.

I suspect that the user is plugging in a USB device whose driver is not providing a correct hardware ID.

Matthew Wai · Jan 10, 2022

There is no reason they should not register on Ten Forums.

tomdsr · Jan 12, 2022

Matthew Wai said:
There is no reason they should not register on Ten Forums.

That is a pretty broad assumption "you" make about "other" users choices. Many people wont want to do a registration chain (register there so you can get a tool, or register here to get directed there, to get directed elsewhere).

You should not make assumptions about me or others, just like i should not assume about you :)

Matthew Wai · Jan 12, 2022

You have just made the assumption that I made an assumption.
Whether assumptions should be made is another issue.

Matthew Wai · Jan 14, 2022

x BlueRobot said:
Is that script available for users who haven't got a TenForums account?

Yes, the script is available to users who are not members of Ten Forums.
Just click on the following link to download it.

https://www.tenforums.com/attachments/bsod-crashes-debugging/353451d1638275787-batch-files-use-bsod-debugging-gather_additional_dump_files.bat

ShamrockRig · Jan 14, 2022

Matthew Wai said:
There is no reason they should not register on Ten Forums.

There absolutely is, This is a forum for Windows 11. Not 10, 8 or 7.
I understand some of the resources are still over there and thats why sometimes people get directed to there for the files etc. But they shouldn't need to register. All of these files etc should be moved to ElevenForum as well.
That'd be like buying a Lamborghini and calling audi for support.

Matthew Wai · Jan 14, 2022

It is a fact that they need to register before the files have been moved to Eleven Forum as long as they need help from the BSOD analysts.

ShamrockRig · Jan 14, 2022

Matthew Wai said:
It is a fact that they need to register before the files have been moved to Eleven Forum as long as they need help from the BSOD analysts.

@zbook goes through a lot of the BSOD stuff on here and i've seen a few others as well. I know they NEED to register if they want the files, but they shouldn't HAVE to. They should be here also.

jimbo45 · Jan 14, 2022

Devlin1888 said:
@zbook goes through a lot of the BSOD stuff on here and i've seen a few others as well. I know they NEED to register if they want the files, but they shouldn't HAVE to. They should be here also.

Those who supply the service are entitled to make the rules. If you don't like or dont agree with it then search the whole Internet --there's an entire planet out there.

Would you go into TESCO for example and say they have to sell a MORRISON'S or SAINSBURY'S Own branded product --.

Cheers
jimbo

ShamrockRig · Jan 14, 2022

jimbo45 said:
Those who supply the service are entitled to make the rules. If you don't like or dont agree with it then search the whole Internet --there's an entire planet out there.

Would you go into TESCO for example and say they have to sell a MORRISON'S or SAINSBURY'S Own branded product --.

Cheers
jimbo

Is it in the forum rules that you must register at TenForums to ask for BSOD help? I also dont think its in the rules that you need to take the resources from there, Ofc most would because realistically it takes 3 minutes to make an account and if those resources help then winner. I just dont think you should HAVE to do either. Otherwise whats the point in this BSOD section

Matthew Wai · Jan 14, 2022

I just think you should express your opinions to an administrator, who has the right to move files onto Eleven Forum.

ShamrockRig · Jan 14, 2022

Matthew Wai said:
I just think you should express your opinions to an administrator, who has the right to move files onto Eleven Forum.

Oh i personally don't care, I have accounts on all of the sites here. Not a biggie to me at all. Just can imagine someone who has a win 11 computer and no previous accounts coming over and posting in our BSOD section for you to tell them not to post in it and go post it in a windows 10 forum sounds silly dont you think. The resources being there are one thing, Telling them not to use the BSOD section that is made here for a reason...is another.

z3r010 · Jan 14, 2022

Matthew Wai said:
I just think you should express your opinions to an administrator, who has the right to move files onto Eleven Forum.

We can't just move stuff across, these are completely different sites and not connected in any way, the resource section here would be the ideal place for that sort of files if the authors would like to add them.

tomdsr · Jan 15, 2022

z3r010 said:
We can't just move stuff across, these are completely different sites and not connected in any way, the resource section here would be the ideal place for that sort of files if the authors would like to add them.

Ya, i imagine its not easy to get site a to read registrations from site b, c, or d. I wouldn't want to try to set that up myself, sounds like a frustratingly good time heh