Cross Device Support Host Stuck on Pending

Electron29 · Mar 18, 2024

I'm on an MSI GE68 HX 13V running windows 11 pro version 23H2. When I turn the switch to on in mobile devices (in the settings app), windows informs me it has to install the cross device experience host. But there is no progress bar after that, and it simply says pending under the on switch. Nothing happens after that. I've contacted microsoft and they weren't able to help. I've tried disconnecting and reconnecting phone link. I've run DISM and SFC scans. I've tried a clean boot. Nothing is enabling me to install this feature. Is there any way to download the cross device experience host from another source I can reach via a browser? I'm attaching screen shots for anyone who doesn't know what I'm referring to.

Flashorn · Mar 18, 2024

Just look at your heading to see if can't edit your previous post.
I haven't started a thread in such a long time , I can't remember.

Have you taken a look at the links I posted in your other thread?

Electron29 · Mar 18, 2024

Flashorn said:
Just look at your heading to see if can't edit your previous post.
I haven't started a thread in such a long time , I can't remember.

Have you taken a look at the links I posted in your other thread?

It's weird. In this thread, I can edit the original post....but in the other one there is no way.

Flashorn · Mar 18, 2024

Electron29 said:
It's weird. In this thread, I can edit the original post....but in the other one there is no way.

OK, we will as @Brink if we can't get any help with that.
In the mean time, here is a tutorial from here on how to
access your devices on your notebook. Nice one BTW.

Enable or Disable Allow PC to Access your Mobile Devices in Windows 11

This tutorial will show you how to turn on or off "Allow this PC to access your mobile devices" for your Microsoft account in Windows 11. Now you can link and manage your mobile devices directly from your PC. This link between your Android device and PC provides instant access to your mobile...

www.elevenforum.com

Electron29 · Mar 18, 2024

Flashorn said:
OK, we will as @Brink if we can't get any help with that.
In the mean time, here is a tutorial from here on how to
access your devices on your notebook. Nice one BTW.

Enable or Disable Allow PC to Access your Mobile Devices in Windows 11

This tutorial will show you how to turn on or off "Allow this PC to access your mobile devices" for your Microsoft account in Windows 11. Now you can link and manage your mobile devices directly from your PC. This link between your Android device and PC provides instant access to your mobile...

www.elevenforum.com

T

Thank you...I have seen that tutorial already but I can't follow the steps because my computer gets stuck on downloading the cross device support host. It just sits there and says pending and does nothing.

Flashorn · Mar 18, 2024

Electron29 said:
Thank you...I have seen that tutorial already but I can't follow the steps because my computer gets stuck on downloading the cross device support host. It just sits there and says pending and does nothing.

When I went to MS link and I clicked on the Launch Phone link , I got this message so,
I think you will have download and install the program from this link below.

Phone Link App

Link your Android device or iPhone to your PC to view and reply to text messages, make calls, view notifications, and more.

www.techspot.com

Electron29 · Mar 18, 2024

Flashorn said:
When I went to MS link and I clicked on the Launch Phone link , I got this message so,
I think you will have download and install the program from this link below.

Phone Link App

Link your Android device or iPhone to your PC to view and reply to text messages, make calls, view notifications, and more.

www.techspot.com

View attachment 90599

I get nothing like that when I click install. If you look at screenshot 2 and 3, that's exactly what you see. The button to install is hit and then it says pending while nothing is happening.

Flashorn · Mar 18, 2024

Electron29 said:
I get nothing like that when I click install. If you look at screenshot 2 and 3, that's exactly what you see. The button to install is hit and then it says pending while nothing is happening.

This is one of the requirements from the tutorial

"Your Phone and your PC both need to be connected to Wi-Fi network (directly or via router)."

Are you connected via WiFi or Cat6 cable?

Is your phone Android or iPhone?

The message I got was from the MS site (Link) and Not the Settings in Windows.

Download and install the program from the link I posted. It seems that in order
to have a connection, you need a program to be the intermediary between the
phone and PC/notebook.

Electron29 · Mar 18, 2024

Flashorn said:
This is one of the requirements from the tutorial

"Your Phone and your PC both need to be connected to Wi-Fi network (directly or via router)."

Are you connected via WiFi or Cat6 cable?

Is your phone Android or iPhone?

The message I got was from the MS site (Link) and Not the Settings in Windows.

Download and install the program from the link I posted. It seems that in order
to have a connection, you need a program to be the intermediary between the
phone and PC/notebook.

Download it even if I already have it downloaded on my pc? I have the phone link app installed and setup with my phone right now.

Flashorn · Mar 18, 2024

Electron29 said:
Download it even if I already have it downloaded on my pc? I have the phone link app installed and setup with my phone right now.

Go to Settings / Apps / Default Apps,do you see the app in the list?
If yes then, make it as Default.
I'm using this as an example since you too should have this on your notebook.

Electron29 · Mar 18, 2024

Flashorn said:
Go to Settings / Apps / Default Apps,do you see the app in the list?
If yes then, make it as Default.
I'm using this as an example since you too should have this on your notebook.
View attachment 90600

Yes it is in the list and set as default.

Flashorn · Mar 18, 2024

Electron29 said:
Yes it is in the list and set as default.

And you still can't connect to your phone or device?

Electron29 · Mar 18, 2024

Flashorn said:
And you still can't connect to your phone or device?

I can connect via phone link. I just can't get the cross device experience host to install.

Flashorn · Mar 18, 2024

Here is a link to MS for this purpose.

Phone Link requirements and setup - Microsoft Support

System requirements and setup steps for the Phone Link app

support.microsoft.com

As I stated before, I know nothing about this process but, will try and help if I can.

Electron29 · Mar 18, 2024

Flashorn said:
Here is a link to MS for this purpose.

Phone Link requirements and setup - Microsoft Support

System requirements and setup steps for the Phone Link app

support.microsoft.com

As I stated before, I know nothing about this process but, will try and help if I can.

I appreciate your help. I have no issues with phone link. That is working like it is supposed to. What I am having a problem with is a relatively new feature that apparently just began rolling out this month. It allows you to use your phones camera as a web camera apparently. But when I contacted ms support, no one knew anything about it. So I am looking for answers on my own at this point.

Flashorn · Mar 18, 2024

Electron29 said:
I can connect via phone link. I just can't get the cross device experience host to install.

Do you have the latest windows updates installed ?
Are these the March or February updates?
It seems that the March updates are a bit finicky.

Electron29 · Mar 18, 2024

Flashorn said:
Do you have the latest windows updates installed ?
Are these the March or February updates?
It seems that the March updates are a bit finicky.

I checked windows update and it is up to date. I also did dism and sfc scans to address any corruption but that didn't help either.

Flashorn · Mar 18, 2024

Electron29 said:
I appreciate your help. I have no issues with phone link. That is working like it is supposed to. What I am having a problem with is a relatively new feature that apparently just began rolling out this month. It allows you to use your phones camera as a web camera apparently. But when I contacted ms support, no one knew anything about it. So I am looking for answers on my own at this point.

And yes, I did see this as I was looking for some answers as well.

Flashorn · Mar 18, 2024

This is from a few weeks ago:

Ability to use a mobile device’s camera as a webcam on your PC begins rolling out to Windows Insiders

UPDATE 3/19: We have expanded the rollout introducing the ability to use your Android phone or tablet camera in any video application on your Windows 11 PC to all Windows Insiders across all Insider Channels. Hello Windows I

blogs.windows.com

Apparently, you have to be on the Insiders channel to be able to use this new functionality
.
Are you on the Insiders channel?

Electron29 · Mar 18, 2024

Flashorn said:
This is from a few weeks ago:

Ability to use a mobile device’s camera as a webcam on your PC begins rolling out to Windows Insiders

UPDATE 3/19: We have expanded the rollout introducing the ability to use your Android phone or tablet camera in any video application on your Windows 11 PC to all Windows Insiders across all Insider Channels. Hello Windows I

blogs.windows.com

Apparently, you have to be on the Insiders channel to be able to use this new functionality
.
Are you on the Insiders channel?

I'm not on the insiders channel. So why would the option be available to someone who isn't an insider?

Cross Device Support Host Stuck on Pending

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