Cross Device Support Host Stuck on Pending

I'm on an MSI GE68 HX 13V running windows 11 pro version 23H2. When I turn the switch to on in mobile devices (in the settings app), windows informs me it has to install the cross device experience host. But there is no progress bar after that, and it simply says pending under the on switch. Nothing happens after that. I've contacted microsoft and they weren't able to help. I've tried disconnecting and reconnecting phone link. I've run DISM and SFC scans. I've tried a clean boot. Nothing is enabling me to install this feature. Is there any way to download the cross device experience host from another source I can reach via a browser? I'm attaching screen shots for anyone who doesn't know what I'm referring to.

Just look at your heading to see if can't edit your previous post.
I haven't started a thread in such a long time , I can't remember.

Have you taken a look at the links I posted in your other thread?

Flashorn said:

Just look at your heading to see if can't edit your previous post.
I haven't started a thread in such a long time , I can't remember.

Have you taken a look at the links I posted in your other thread?

Click to expand...

It's weird. In this thread, I can edit the original post....but in the other one there is no way.

Electron29 said:

It's weird. In this thread, I can edit the original post....but in the other one there is no way.

Click to expand...

OK, we will as @Brink if we can't get any help with that.
In the mean time, here is a tutorial from here on how to
access your devices on your notebook. Nice one BTW.

Flashorn said:

OK, we will as @Brink if we can't get any help with that.
In the mean time, here is a tutorial from here on how to
access your devices on your notebook. Nice one BTW.

Enable or Disable Allow PC to Access your Mobile Devices in Windows 11 Tutorial

This tutorial will show you how to turn on or off "Allow this PC to access your mobile devices" for your account in Windows 11. Now you can link and manage your mobile devices directly from your PC. This link between your Android device and PC provides instant access to your mobile device with...

www.elevenforum.com

T

Click to expand...

Thank you...I have seen that tutorial already but I can't follow the steps because my computer gets stuck on downloading the cross device support host. It just sits there and says pending and does nothing.

Electron29 said:

Thank you...I have seen that tutorial already but I can't follow the steps because my computer gets stuck on downloading the cross device support host. It just sits there and says pending and does nothing.

Click to expand...

When I went to MS link and I clicked on the Launch Phone link , I got this message so,
I think you will have download and install the program from this link below.

Flashorn said:

When I went to MS link and I clicked on the Launch Phone link , I got this message so,
I think you will have download and install the program from this link below.

Phone Link App

Link your Android phone or iPhone and PC to view and reply to text messages, make and receive calls, view notifications, and more.

www.techspot.com

View attachment 90599

Click to expand...

I get nothing like that when I click install. If you look at screenshot 2 and 3, that's exactly what you see. The button to install is hit and then it says pending while nothing is happening.

Electron29 said:

I get nothing like that when I click install. If you look at screenshot 2 and 3, that's exactly what you see. The button to install is hit and then it says pending while nothing is happening.

Click to expand...

This is one of the requirements from the tutorial

"Your Phone and your PC both need to be connected to Wi-Fi network (directly or via router)."

Are you connected via WiFi or Cat6 cable?

Is your phone Android or iPhone?

The message I got was from the MS site (Link) and Not the Settings in Windows.

Download and install the program from the link I posted. It seems that in order
to have a connection, you need a program to be the intermediary between the
phone and PC/notebook.

Flashorn said:

This is one of the requirements from the tutorial

"Your Phone and your PC both need to be connected to Wi-Fi network (directly or via router)."

Are you connected via WiFi or Cat6 cable?

Is your phone Android or iPhone?

The message I got was from the MS site (Link) and Not the Settings in Windows.

Download and install the program from the link I posted. It seems that in order
to have a connection, you need a program to be the intermediary between the
phone and PC/notebook.

Click to expand...

Download it even if I already have it downloaded on my pc? I have the phone link app installed and setup with my phone right now.

Electron29 said:

Download it even if I already have it downloaded on my pc? I have the phone link app installed and setup with my phone right now.

Click to expand...

Go to Settings / Apps / Default Apps,do you see the app in the list?
If yes then, make it as Default.
I'm using this as an example since you too should have this on your notebook.

Flashorn said:

Go to Settings / Apps / Default Apps,do you see the app in the list?
If yes then, make it as Default.
I'm using this as an example since you too should have this on your notebook.
View attachment 90600

Click to expand...

Yes it is in the list and set as default.

Electron29 said:

Yes it is in the list and set as default.

Click to expand...

And you still can't connect to your phone or device?

Flashorn said:

And you still can't connect to your phone or device?

Click to expand...

I can connect via phone link. I just can't get the cross device experience host to install.

Here is a link to MS for this purpose.

As I stated before, I know nothing about this process but, will try and help if I can.

Flashorn said:

Here is a link to MS for this purpose.

Phone Link requirements and setup - Microsoft Support

System requirements and setup steps for the Phone Link app

support.microsoft.com

As I stated before, I know nothing about this process but, will try and help if I can.

Click to expand...

I appreciate your help. I have no issues with phone link. That is working like it is supposed to. What I am having a problem with is a relatively new feature that apparently just began rolling out this month. It allows you to use your phones camera as a web camera apparently. But when I contacted ms support, no one knew anything about it. So I am looking for answers on my own at this point.

Electron29 said:

I can connect via phone link. I just can't get the cross device experience host to install.

Click to expand...

Do you have the latest windows updates installed ?
Are these the March or February updates?
It seems that the March updates are a bit finicky.

Flashorn said:

Do you have the latest windows updates installed ?
Are these the March or February updates?
It seems that the March updates are a bit finicky.

Click to expand...

I checked windows update and it is up to date. I also did dism and sfc scans to address any corruption but that didn't help either.

Electron29 said:

I appreciate your help. I have no issues with phone link. That is working like it is supposed to. What I am having a problem with is a relatively new feature that apparently just began rolling out this month. It allows you to use your phones camera as a web camera apparently. But when I contacted ms support, no one knew anything about it. So I am looking for answers on my own at this point.

Click to expand...

And yes, I did see this as I was looking for some answers as well.

This is from a few weeks ago:


Apparently, you have to be on the Insiders channel to be able to use this new functionality
.
Are you on the Insiders channel?

Flashorn said:

This is from a few weeks ago:

Ability to use a mobile device’s camera as a webcam on your PC begins rolling out to Windows Insiders

UPDATE 3/19: We have expanded the rollout introducing the ability to use your Android phone or tablet camera in any video application on your Windows 11 PC to all Windows Insiders across all Insider Channels. Hello Windows I

blogs.windows.com

Apparently, you have to be on the Insiders channel to be able to use this new functionality
.
Are you on the Insiders channel?

Click to expand...

I'm not on the insiders channel. So why would the option be available to someone who isn't an insider?