Cursor bug with no apparent solution

CursorBug · Aug 6, 2025

I need help, I can't find a solution anywhere, my Windows cursor appears with a washed out color, I use an AMD GPU and CPU, it has always been like this, with drivers from Windows Update or from the AMD website itself.

kelper · Aug 6, 2025

Try changing the scheme from 'none' to one of the Windows' schemes.

CursorBug · Aug 6, 2025

kelper said:
Try changing the scheme from 'none' one of the Widows' schemes.

It continues the same way, it affects all cursors, including downloaded ones

kelper · Aug 6, 2025

Can you try diabling the graphics card and using the motherboards builtin graphics?

Ples complete you system specs as you have provided very little info. Motherboard for example.

CursorBug · Aug 6, 2025

kelper said:
Can you try diabling the graphics card and using the motherboards builtin graphics?

Ples complete you system specs as you have provided very little info. Motherboard for example.

When my PC is newly formatted and without an internet connection, the cursor remains normal. When I connect to the internet and the Windows Update drivers are automatically downloaded, the cursor returns to this way.
I've completed my specs with some more information, let me know if you need anything else.

glasskuter · Aug 6, 2025

CursorBug said:
it has always been like this,

There are no integrated graphics with that processor.

When you say always, is this a recent build and issue has existed since day 1? Did you clean install Windows 11 or is it an upgrade from Windows 10?
Does this issue occur when using another user account?

Here are things I would try in no particular order.
Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type dism /online /cleanup-image /restorehealth
When complete restart. Then open command prompt as admin again and run sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair

Boot into clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Boot into safe mode. While everything will appear somewhat off kelter in safe mode as you will be using the MS default graphics driver rather than your graphics card driver so resolution will change, see if the cursor looks about like everything else or is still really womper-jawed when compared to text

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

I would also create another local user account to test with. If it does not occur using another account, the issue will be some sort of corruption in your user account.

FrancoDT · Aug 6, 2025

You don't have adaptive color in your display settings and turned on do you? My cursor would get a washed out pinkish hue when I left that turned on.

CursorBug · Aug 6, 2025

glasskuter said:
There are no integrated graphics with that processor.

When you say always, is this a recent build and issue has existed since day 1? Did you clean install Windows 11 or is it an upgrade from Windows 10?
Does this issue occur when using another user account?

Here are things I would try in no particular order.
Make sure you have no corrupt system files that is causing this problem. Open a command prompt as administrator and type dism /online /cleanup-image /restorehealth
When complete restart. Then open command prompt as admin again and run sfc /scannow
Pay attention to the scan results to see if SFC found anything it could not repair

Boot into clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. Brink's procedure will help you weed out which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Boot into safe mode. While everything will appear somewhat off kelter in safe mode as you will be using the MS default graphics driver rather than your graphics card driver so resolution will change, see if the cursor looks about like everything else or is still really womper-jawed when compared to text

Boot to Safe Mode in Windows 11

This tutorial will show you how to boot Windows 11 into normal mode, Safe Mode, Safe Mode with Networking, or Safe Mode with Command Prompt. Safe mode starts Windows in a basic state, using a limited set of files and drivers. If a problem doesn't happen in safe mode, this means that default...

www.elevenforum.com

I would also create another local user account to test with. If it does not occur using another account, the issue will be some sort of corruption in your user account.

Yes, the problem has been occurring since day 1 on both newly formatted Windows 10 and 11. (after Windows automatically installs the drivers from Windows Update, if I format the computer and do not install any drivers, not even from Windows Update, the cursor does not show this error)
Yes, it occurs when using another user account.
I tried cleanup-image and scannow, both without success.
When starting Windows in mode the problem does not occur.

CursorBug · Aug 6, 2025

FrancoDT said:
You don't have adaptive color in your display settings and turned on do you? My cursor would get a washed out pinkish hue when I left that turned on.

No, it's not on, I even heard something about HDR causing a similar color problem but I don't have HDR turned on either.

glasskuter · Aug 6, 2025

CursorBug said:
has been occurring since day 1 on both newly formatted Windows 10 and 11. (after Windows automatically installs the drivers from Windows Update, if I format the computer and do not install any drivers, not even from Windows Update, the cursor does not show this error)

This would indicate to me it's probably an outdated driver installed by windows update. Though no way to know for certain, I would suspect graphics driver.
Only way to know is uninstall GPU driver. WU has been known to install out of date drivers.

First Disable include drivers with windows update so it won't undo your change. Enable or Disable Include Drivers with Windows Updates in Windows 11

Use DDU in safe mode to uninstall GPU driver and its software. Display Driver Uninstaller (DDU) download version 18.1.3.0

If the issue does not exist using MS driver, then you know the gpu driver is the problem. Use the manufacturer driver package to reinstall.
If the issue still exists using MS driver, it is not the graphics driver but something else and probably another driver from what you described..
FYI most of us here do not allow WU to update our drivers We manage them ourselves.

CursorBug · Aug 6, 2025

glasskuter said:
This would indicate to me it's probably an outdated driver installed by windows update. Though no way to know for certain, I would suspect graphics driver.
Only way to know is uninstall GPU driver. WU has been known to install out of date drivers.

First Disable include drivers with windows update so it won't undo your change. Enable or Disable Include Drivers with Windows Updates in Windows 11

Use DDU in safe mode to uninstall GPU driver and its software. Display Driver Uninstaller (DDU) download version 18.1.3.0

If the issue does not exist using MS driver, then you know the gpu driver is the problem. Use the manufacturer driver package to reinstall.
If the issue still exists using MS driver, it is not the graphics driver but something else and probably another driver from what you described..
FYI most of us here do not allow WU to update our drivers We manage them ourselves.

When I entered Safe Mode, the cursor no longer presented any problems. I uninstalled the driver via DDU and restarted. When I started Windows with the Ethernet cable disconnected, the cursor did not present any problems. I installed the AMD driver I had previously downloaded, and after the installation was complete, the problem returned!

I checked the work computers for this issue. I had two computers: one with an RX 6750 XT like mine, but from a different manufacturer, and the other with an RX 5500 XT. The cursor did not present any problems on either computer.

Could it be a hardware combination causing this issue? Because my old RX 6600 also had this error. I was using it with an R7 5800X, not my current R7 5700X3D, but the motherboard and RAM were the same.

glasskuter · Aug 6, 2025

CursorBug said:
I installed the AMD driver I had previously downloaded, and after the installation was complete, the problem returned!

Since the problem disappeared when using the default MS driver, but came back when you installed the manufacturer driver, I would lean into it being the driver rather than the hardware, but of course weird stuff can happen.
Also, according to support site for the RX 6750 XT a new driver and Adrenalin software was issued 2 days ago. Try that one.

Still no joy, I would try an older version of the driver. Start by going back several versions. To find how to find older version click the blue "driver details" then "Learn more" on the driver support page.

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6750-xt.html

CursorBug · Aug 6, 2025

glasskuter said:
Since the problem disappeared when using the default MS driver, but came back when you installed the manufacturer driver, I would lean into it being the driver rather than the hardware, but of course weird stuff can happen.
Also, according to support site for the RX 6750 XT a new driver and Adrenalin software was issued 2 days ago. Try that one.

Still no joy, I would try an older version of the driver. Start by going back several versions. To find how to find older version click the blue "driver details" then "Learn more" on the driver support page.

https://www.amd.com/en/support/downloads/drivers.html/graphics/radeon-rx/radeon-rx-6000-series/amd-radeon-rx-6750-xt.html

It seems to be a lottery, on some PCs this happens and on others it doesn't, I was unlucky, I'll have to settle for using the cursor like this, because as I usually play new games I need to keep my video driver updated.

Cursor bug with no apparent solution

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