Cursor problem even after reset


R

rmberwin

New member
Local time
3:56 PM
Posts
3
OS
Windows 11
The cursor on my HP with Windows 11 freezes or disappears. I've tried reinstalling the drivers and doing a factory reset. If I close and open the lid the cursor functions again. Might it be a physical problem with the touchpad?
 
Windows Build/Version
24H2

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
Sounds like hardware. Does it happen when the pc is under a heavy load or when it gets warm or just at random?
 

My Computer

System One

  • OS
    Windows 11 Pro
Yes, I believe it's a hardware problem with the pad. The cursor freezes randomly, and also system windows pop up where the cursor is placed.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
can you elaborate on what "system windows" you are referring to?
 

My Computer

System One

  • OS
    Windows 11 Pro
The windows that come up when I normally right click on a random point on the screen--they just pop up for no reason. Also, the problem persists when I use a mouse. I am not a computer expert, so it's difficult for me to assess the situation.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
rmberwin said:
Also, the problem persists when I use a mouse.
Click to expand...
I'd do a little testing with both touchpad and mouse.

Perform a clean boot to eliminate software conflict causing the issue. If it doesn't happen in a clean boot, you have some software conflicting with Windows. You have to use process of elimination to find which one. Perform a Clean Boot in Windows 11 to Troubleshoot Software Conflicts Tutorial

Eliminate a 3rd party driver causing the problem by testing in safe mode. Boot to Safe Mode in Windows 11
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
rmberwin said:
The windows that come up when I normally right click on a random point on the screen
Click to expand...
Oh the context menu. Got it.

rmberwin said:
Also, the problem persists when I use a mouse.
Click to expand...
Ok. That’s important info.

Aside from the clean boot @glasskuter suggested, you can also try

Settings > Bluetooth & devices > Mouse > Additional Mouse Settings > in Mouse Properties - Buttons tab > Uncheck Turn on ClickLock > Apply > OK
 

My Computer

System One

  • OS
    Windows 11 Pro
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