Delete Dell SupportAssist leftover files


rdwray

Well-known member
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OS
Windows 11 Pro; 21H2, Build 22000.1281
Can I delete 545 mb of SupportAssist leftover files after uninstall in these folders? I have renamed all these folders and rebooted and there doesn't seem to be any problem.

C:\Drivers\SupportAssistDriverPackage
C:\ProgramData\SupportAssist
C;\Users\...\Appdata\Local\Packages\DellInc.DellSupportAssistforPCs_htrsf667h5kn2
C;\Users\...\Documents\Dell\Appdata\Local\Packages\SupportAssist
 

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020
After removing Support Assist, I used CCleaner to clean the registry. (Make sure you only delete registry references to SupportAssist, and save the old settings in CCleaner before deleting). CCleaner is a "Marmite" program, which is to say that some people don't like it and others do; I have no problem with it.

Good luck.
John
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home built
    CPU
    Ryzen 3900x
    Motherboard
    Gigabyte Aorus Master x570 rel 1.0
    Memory
    32GB (2x16) @ 3600 MHz Corsair Vengeance LPX
    Graphics Card(s)
    Gigabyte Windforce RTX 2080
    Sound Card
    No separate sound card.
    Monitor(s) Displays
    Dell U2718Q
    Screen Resolution
    3840x2160
    Hard Drives
    1TB WD-Black SN850; 1TB Samsung Sata 850 Evo; 4 TB WD Blue Sata SA510 2.5''; 4TB Samsung Sata SSD 870 EVO 2.5".
    PSU
    Be Quiet Dark Power Pro 11 750W
    Case
    Lian Li PC-8FIB
    Cooling
    CPU: Noctua NH-U12A; Case: BeQuiet + Lian Li fans.
    Keyboard
    Steelseries Apex 7 brown keys.
    Mouse
    Logitech (wired) G403
    Internet Speed
    940 Mb/s down; 105 Mb/s up
    Browser
    Edge (Chromium)
    Antivirus
    Eset Internet Security
    Other Info
    Pioneer blu-ray optical drive.
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 7373 2-in-1
    CPU
    Intel Core i7 8th Generation
    Motherboard
    Dell 0HG1FH (U3E1)
    Memory
    8GB DDR4
    Graphics card(s)
    Intel UHD Graphics 620 (Dell)
    Sound Card
    Realtek Audio (on motherboard)
    Monitor(s) Displays
    Touch screen generic monitor
    Screen Resolution
    1920x1080
    Hard Drives
    256GB Micron SATA SSD.
    Internet Speed
    400Mb/s (Wifi)
    Browser
    Edge Chromium
    Antivirus
    Eset Internet Security
    Other Info
    Dell says this system is not Windows 11 capable, but Microsoft seems happy with it.
After removing Support Assist, I used CCleaner to clean the registry. (Make sure you only delete registry references to SupportAssist, and save the old settings in CCleaner before deleting). CCleaner is a "Marmite" program, which is to say that some people don't like it and others do; I have no problem with it.

Good luck.
John
I have already done that with CCleaner, just not sure about the left over files. I keep trying to understand why uninstallers don't clean the registry and remove latent files.
 

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020
The latest version of AdwCleaner now removes PC bloatware in addition to adware and PUPs.

 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020
You are very welcome!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
Can I delete 545 mb of SupportAssist leftover files after uninstall in these folders? I have renamed all these folders and rebooted and there doesn't seem to be any problem.

C:\Drivers\SupportAssistDriverPackage
C:\ProgramData\SupportAssist
C;\Users\...\Appdata\Local\Packages\DellInc.DellSupportAssistforPCs_htrsf667h5kn2
C;\Users\...\Documents\Dell\Appdata\Local\Packages\SupportAssist
Yes , you can But, make sure to create a new Restore Point before. This should always be done before any
uninstall of system programs just in case.

How to create a new Restore Point:


Now, take a look at this video below. It is a re-install procedure But, it will also show you which folders and
entries to delete. Look at all of the video pls and write down appropriate folders and entries to delete.


You can also make use of this uninstaller:


How to use:

 

My Computers

System One System Two

  • OS
    windows 11 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Thanks @Flashorn, I always keep a fresh restore point - have used it many times; also have a cloned SSD handy.
 

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020
Thanks @Flashorn, I always keep a fresh restore point - have used it many times; also have a cloned SSD handy.
Good on you. You just don't know how many users do not or don't know how to do it.
Just fair practice to inform.
 

My Computers

System One System Two

  • OS
    windows 11 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Dell Support Assist is a PITA and hard to remove. I would reinstall it then uninstall it using Revo Uninstaller to remove as many remnants as possible.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Core i7-13700K
    Motherboard
    Asus TUF Gaming Plus WiFi Z790
    Memory
    64 GB Kingston Fury Beast DDR5
    Graphics Card(s)
    Gigabyte GeForce RTX 2060 Super Gaming OC 8G
    Sound Card
    Realtek S1200A
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Kingston KC3000 2TB NVME SSD & SATA HDDs & SSD
    PSU
    EVGA SuperNova G2 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft Digital Media Pro
    Mouse
    Logitech Wireless
    Internet Speed
    50 Mb / s
    Browser
    Chrome
    Antivirus
    Defender
Dell Support Assist is a PITA and hard to remove. I would reinstall it then uninstall it using Revo Uninstaller to remove as many remnants as possible.
In Tools > Windows Cleaner I selected items to clean but there is no button do the cleaning and I cannot find any information on it; do you know how to use this?
 

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020
I have used the portable CCleaner since the days it was called CrapCleaner, it always prompts for backing up the Registry before making changes and stores that .reg file in the User's default Documents folder.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
@Steve C found the answer to activate Windows Cleaner - the "Clear" button at the top.
I have used the portable CCleaner since the days it was called CrapCleaner, it always prompts for backing up the Registry before making changes and stores that .reg file in the User's default Documents folder.
I have used CCleaner for years, but I know it leaves things in the registry.
 

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020
I keep trying to understand why uninstallers don't clean the registry and remove latent files.
You're using the wrong uninstaller. Try Revo. When it gets to the scan stage, Set it run advanced scan
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
You're using the wrong uninstaller. Try Revo. When it gets to the scan stage, Set it run advanced scan
I just did... It remove a bunch of stuff out of the registry, but when I ran CCleaner, it found a bunch more. What I don't understand is when I uninstalled SupportAssist manually, CCleaner did not find the entries. Windows is baffling.
 

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020
I just did... It remove a bunch of stuff out of the registry, but when I ran CCleaner, it found a bunch more. What I don't understand is when I uninstalled SupportAssist manually, CCleaner did not find the entries. Windows is baffling.
Could be Dell has something different from usual program installs. Is there anything in the BIOS referencing that SA? I have 2 late-model Dells that came with Win10 Pro and immediately after setup and updates got the free Upgrade to Win11 Pro. haven't needed to try removing that support. Will check after the warranty expires, next week for the Notebook and April for the Desktop.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Are you saying you used CCleaner to uninstall Support Assist in the first place? If I remember correctly (it's been a while) when I uninstalled SA right after I got my computer, Revo uninstalled it, then scanned for leftovers. I selected all the leftovers to be removed which Revo did remove. I believe there was like one or two entries Revo told me to manually remove which I did after a reboot. I believe Revo couldn't remove those entries because I did not disable SA in task manager and stop SA services before I tried to install it.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3737
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 nvme+256gb SKHynix m.2 nvme /External +512gb Samsung m.2 sata+1tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
No I did not use CCleaner to uninstall SupportAssist and that may be the reason it did not find the registry entries, I will keep this in mind.
 

My Computer

System One

  • OS
    Windows 11 Pro; 21H2, Build 22000.1281
    Computer type
    Laptop
    Manufacturer/Model
    Dell 3525
    CPU
    AMD Ryzen 3 3250 with Radeon Graphics
    Memory
    8gb
    Graphics Card(s)
    AMD Graphics
    Sound Card
    AMD high definition audio device; Realtek audio
    Screen Resolution
    1980x1020

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