Delete Dell SupportAssist leftover files


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rdwray

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Can I delete 545 mb of SupportAssist leftover files after uninstall in these folders? I have renamed all these folders and rebooted and there doesn't seem to be any problem.

C:\Drivers\SupportAssistDriverPackage
C:\ProgramData\SupportAssist
C;\Users\...\Appdata\Local\Packages\DellInc.DellSupportAssistforPCs_htrsf667h5kn2
C;\Users\...\Documents\Dell\Appdata\Local\Packages\SupportAssist
 

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After removing Support Assist, I used CCleaner to clean the registry. (Make sure you only delete registry references to SupportAssist, and save the old settings in CCleaner before deleting). CCleaner is a "Marmite" program, which is to say that some people don't like it and others do; I have no problem with it.

Good luck.
John
 

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Senecio said:
After removing Support Assist, I used CCleaner to clean the registry. (Make sure you only delete registry references to SupportAssist, and save the old settings in CCleaner before deleting). CCleaner is a "Marmite" program, which is to say that some people don't like it and others do; I have no problem with it.

Good luck.
John
Click to expand...
I have already done that with CCleaner, just not sure about the left over files. I keep trying to understand why uninstallers don't clean the registry and remove latent files.
 

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The latest version of AdwCleaner now removes PC bloatware in addition to adware and PUPs.

 

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You are very welcome!
 

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rdwray said:
Can I delete 545 mb of SupportAssist leftover files after uninstall in these folders? I have renamed all these folders and rebooted and there doesn't seem to be any problem.

C:\Drivers\SupportAssistDriverPackage
C:\ProgramData\SupportAssist
C;\Users\...\Appdata\Local\Packages\DellInc.DellSupportAssistforPCs_htrsf667h5kn2
C;\Users\...\Documents\Dell\Appdata\Local\Packages\SupportAssist
Click to expand...
Yes , you can But, make sure to create a new Restore Point before. This should always be done before any
uninstall of system programs just in case.

How to create a new Restore Point:


Now, take a look at this video below. It is a re-install procedure But, it will also show you which folders and
entries to delete. Look at all of the video pls and write down appropriate folders and entries to delete.


You can also make use of this uninstaller:

www.revouninstaller.com

Download Revo Uninstaller Free - Remove unwanted programs easily

Download Revo Uninstaller Free helps you to uninstall software and remove unwanted programs easily. Remove all uninstall leftovers and traces
www.revouninstaller.com

How to use:

 

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Thanks @Flashorn, I always keep a fresh restore point - have used it many times; also have a cloned SSD handy.
 

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rdwray said:
Thanks @Flashorn, I always keep a fresh restore point - have used it many times; also have a cloned SSD handy.
Click to expand...
Good on you. You just don't know how many users do not or don't know how to do it.
Just fair practice to inform.
 

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Dell Support Assist is a PITA and hard to remove. I would reinstall it then uninstall it using Revo Uninstaller to remove as many remnants as possible.
 

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Steve C said:
Dell Support Assist is a PITA and hard to remove. I would reinstall it then uninstall it using Revo Uninstaller to remove as many remnants as possible.
Click to expand...
In Tools > Windows Cleaner I selected items to clean but there is no button do the cleaning and I cannot find any information on it; do you know how to use this?
 

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Windows 11 Pro; 21H2, Build 22000.1281AMD Ryzen 3 3250 with Radeon Graphics8gbAMD Graphics
OS
Windows 11 Pro; 21H2, Build 22000.1281
Computer type
Laptop
Manufacturer/Model
Dell 3525
CPU
AMD Ryzen 3 3250 with Radeon Graphics
Memory
8gb
Graphics Card(s)
AMD Graphics
Sound Card
AMD high definition audio device; Realtek audio
Screen Resolution
1980x1020
I have used the portable CCleaner since the days it was called CrapCleaner, it always prompts for backing up the Registry before making changes and stores that .reg file in the User's default Documents folder.
 

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@Steve C found the answer to activate Windows Cleaner - the "Clear" button at the top.
Berton said:
I have used the portable CCleaner since the days it was called CrapCleaner, it always prompts for backing up the Registry before making changes and stores that .reg file in the User's default Documents folder.
Click to expand...
I have used CCleaner for years, but I know it leaves things in the registry.
 

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Windows 11 Pro; 21H2, Build 22000.1281AMD Ryzen 3 3250 with Radeon Graphics8gbAMD Graphics
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Windows 11 Pro; 21H2, Build 22000.1281
Computer type
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Manufacturer/Model
Dell 3525
CPU
AMD Ryzen 3 3250 with Radeon Graphics
Memory
8gb
Graphics Card(s)
AMD Graphics
Sound Card
AMD high definition audio device; Realtek audio
Screen Resolution
1980x1020
rdwray said:
I keep trying to understand why uninstallers don't clean the registry and remove latent files.
Click to expand...
You're using the wrong uninstaller. Try Revo. When it gets to the scan stage, Set it run advanced scan
 

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    i9-10900 10 core 20 threads
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    DELL 0J37VM
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    32 gb
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    Benq 27
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    Beelink Mini PC SER5
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    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
glasskuter said:
You're using the wrong uninstaller. Try Revo. When it gets to the scan stage, Set it run advanced scan
Click to expand...
I just did... It remove a bunch of stuff out of the registry, but when I ran CCleaner, it found a bunch more. What I don't understand is when I uninstalled SupportAssist manually, CCleaner did not find the entries. Windows is baffling.
 

My Computer My Computer

At a glance

Windows 11 Pro; 21H2, Build 22000.1281AMD Ryzen 3 3250 with Radeon Graphics8gbAMD Graphics
OS
Windows 11 Pro; 21H2, Build 22000.1281
Computer type
Laptop
Manufacturer/Model
Dell 3525
CPU
AMD Ryzen 3 3250 with Radeon Graphics
Memory
8gb
Graphics Card(s)
AMD Graphics
Sound Card
AMD high definition audio device; Realtek audio
Screen Resolution
1980x1020
rdwray said:
I just did... It remove a bunch of stuff out of the registry, but when I ran CCleaner, it found a bunch more. What I don't understand is when I uninstalled SupportAssist manually, CCleaner did not find the entries. Windows is baffling.
Click to expand...
Could be Dell has something different from usual program installs. Is there anything in the BIOS referencing that SA? I have 2 late-model Dells that came with Win10 Pro and immediately after setup and updates got the free Upgrade to Win11 Pro. haven't needed to try removing that support. Will check after the warranty expires, next week for the Notebook and April for the Desktop.
 

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  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2

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    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
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    24" Dell
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Are you saying you used CCleaner to uninstall Support Assist in the first place? If I remember correctly (it's been a while) when I uninstalled SA right after I got my computer, Revo uninstalled it, then scanned for leftovers. I selected all the leftovers to be removed which Revo did remove. I believe there was like one or two entries Revo told me to manually remove which I did after a reboot. I believe Revo couldn't remove those entries because I did not disable SA in task manager and stop SA services before I tried to install it.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
No I did not use CCleaner to uninstall SupportAssist and that may be the reason it did not find the registry entries, I will keep this in mind.
 

My Computer My Computer

At a glance

Windows 11 Pro; 21H2, Build 22000.1281AMD Ryzen 3 3250 with Radeon Graphics8gbAMD Graphics
OS
Windows 11 Pro; 21H2, Build 22000.1281
Computer type
Laptop
Manufacturer/Model
Dell 3525
CPU
AMD Ryzen 3 3250 with Radeon Graphics
Memory
8gb
Graphics Card(s)
AMD Graphics
Sound Card
AMD high definition audio device; Realtek audio
Screen Resolution
1980x1020
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