Dell Inspiron Desktop behavior after power outage


Timmy 2 toes

Timmy 2 toes

Well-known member
Member
Local time
8:49 PM
Posts
464
OS
win11
Hi,

We had another power outage here today, and my Dell Inspiron desktop shut off (I don't have a battery backup).

When power was restored, I turned the desktop on, but nothing happened for an hour. I tried to turn it off, but it wouldn't let me. I unplugged it and plugged it back in, but it still wouldn't let me turn the unit off, even when pressing the power button.

It took three hours to finally give me the option to boot up into Windows. Is this normal for Dell products? I thought I was going to have to buy a new unit.

Thank you,
Timmy 2 toes
 

My Computer

System One

  • OS
    win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL INSPRON
    CPU
    13TH GEN INTEL
    Monitor(s) Displays
    DELL
    Keyboard
    AMZN
    Browser
    EDGE
    Antivirus
    NONE
Was the power out for 3 hours? I would think that's why nothing would power on.
 

My Computers

System One System Two

  • OS
    Windows 11 Education For 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP ZBook G2
    CPU
    Intel® Core i7 5500u
    Motherboard
    HP
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Family Graphics 5500 AMD Firepro 4150M
    Sound Card
    Realtek High Audio
    Hard Drives
    1 TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Pro For Workstations 25H2
    Computer type
    Laptop
    Manufacturer/Model
    HP Zbook G4
    CPU
    Xeon 1535m v6
    Motherboard
    HP
    Memory
    32 GB
    Graphics card(s)
    AMD Quadro Pro 4100
    Sound Card
    Bang and Olufson Audio
    Hard Drives
    1TB SSD
    Mouse
    HP USB Mouse
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL INSPRON
    CPU
    13TH GEN INTEL
    Monitor(s) Displays
    DELL
    Keyboard
    AMZN
    Browser
    EDGE
    Antivirus
    NONE

My Computer

System One

  • OS
    win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL INSPRON
    CPU
    13TH GEN INTEL
    Monitor(s) Displays
    DELL
    Keyboard
    AMZN
    Browser
    EDGE
    Antivirus
    NONE
n power was restored after17min13sec
 

My Computer

System One

  • OS
    win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL INSPRON
    CPU
    13TH GEN INTEL
    Monitor(s) Displays
    DELL
    Keyboard
    AMZN
    Browser
    EDGE
    Antivirus
    NONE
Timmy 2 toes said:
Hi
Again we had a power outage here today and my Dell ISPRION Desktop went off no battery back up
When power was restored turned the Desktop on nothing for one hour tried to turn off would not let me
Unplugged and plugged back in seems it wont let me turn the unit off Even pressing the off button Did you know it took 3 hours to finally
give me the option to boot up into windows Is this normal for Dell Products
Thought i had to buy a new Unit?
THANK YOU
Timmy 2 toes
Click to expand...
I wouldn't think it was normal. Perhaps it was in the process of some sort of update when the glitch occurred and it took time to sort itself out when power was restored. You can check in Windows Update to see if any were installed.
 

My Computer

System One

  • OS
    Windows 11 25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA home brew
    CPU
    Broadwell-e 6850K 4.5ghz @1.36v
    Motherboard
    EVGA X99 FTW K
    Memory
    32GB Corsair LPM 3600 C16
    Graphics Card(s)
    EVGA RTX 3080Ti FTW
    Sound Card
    Asus Centurion true 7.1 headset. (5 speakers in each earpeice)
    Monitor(s) Displays
    LG C4 55"
    Screen Resolution
    4K 144hz
    Hard Drives
    Various models of SSDs ~10TB No HDDs installed.
    PSU
    be quiet! BN516 Straight Power 12-1000w 80 Plus Platinum
    Case
    Corsair 780T modified to dual 200mm intake fans
    Cooling
    Corsair H110i
    Keyboard
    Corsair K95 Platinum
    Mouse
    Corsair M65 RGB Elite
    Internet Speed
    50Mbs
HeavyHemi said:
I wouldn't think it was normal. Perhaps it was in the process of some sort of update when the glitch occurred and it took time to sort itself out when power was restored. You can check in Windows Update to see if any were installed.
Click to expand...
very strange could not turn unit off
 

My Computer

System One

  • OS
    win11
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL INSPRON
    CPU
    13TH GEN INTEL
    Monitor(s) Displays
    DELL
    Keyboard
    AMZN
    Browser
    EDGE
    Antivirus
    NONE
Try quick or advanced diagnostics to check for obvious hardware problems:

https[:]//www.dell.com/support/kbdoc/en-us/000181163/how-to-enter-the-built-in-diagnostics-32-bit-diagnostics-supportassist-epsa-epsa-and-psa
 

My Computer

System One

  • OS
    Windows 11 Pro 25H2
    Computer type
    PC/Desktop
Timmy 2 toes said:
Hi,

We had another power outage here today, and my Dell Inspiron desktop shut off (I don't have a battery backup).

When power was restored, I turned the desktop on, but nothing happened for an hour. I tried to turn it off, but it wouldn't let me. I unplugged it and plugged it back in, but it still wouldn't let me turn the unit off, even when pressing the power button.

It took three hours to finally give me the option to boot up into Windows. Is this normal for Dell products? I thought I was going to have to buy a new unit.

Thank you,
Timmy 2 toes
Click to expand...
I had the same issue about a month ago. My PC would not switch on and the motherboard seemed to not receive any power. Naturally my first thought was that the power supply was burnt and I took the cover off to inspect. I wanted to confirm that it was dead and I connected my PSU tester and switched it on. To my surprise and my horror it worked and the readings were good. Not very precise, such as exactly 12V, but 11.9V can work without issues, I have seen it before. I immediately suspected that the motherboard was burnt. Before I let the panic beat me, I decided to connect the cables back to confirm it. This time my PC switched on, loaded Windows and all devices were OK. SSD and other disks health were all 100%, no BSOD, nothing suspicious in Device Manager. Thanks God! What was it? Probably static electricity charge on the on/off button or elsewhere. I have seen it before. The computer doesn't power on with the first press of the button. You remove the power cable and press the button several times to discharge the static electricity. Then you put the cable back and it switches on. However, this trick didn't work in my case, that's why I feared that the motherboard was toast. Thanks God it wasn't. It just had larger charge and needed more time to discharge.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 (5699), 25H2 (8457)
    Computer type
    Laptop
    Manufacturer/Model
    Acer Extensa 5630EZ
    CPU
    Mobile DualCore Intel Core 2 Duo T7250, 2000 MHz
    Motherboard
    Acer Extensa 5630
    Memory
    4GB
    Graphics Card(s)
    Mobile Intel(R) GMA 4500M (Mobile 4 series)
    Sound Card
    Realtek ALC268 @ Intel 82801IB ICH9 - High Definition Audio Controller
    Monitor(s) Displays
    1
    Screen Resolution
    1280x800
    Hard Drives
    Samsung SSD 850 EVO 250GB SATA Device (250 GB, SATA-III)
    Internet Speed
    VDSL 50 Mbps
    Browser
    MICROSOFT EDGE
    Antivirus
    WINDOWS DEFENDER
    Other Info
    Legacy MBR installation, no TPM, no Secure Boot, no WDDM 2.0 graphics drivers, no SSE4.2, cannot get more unsupported ;) This is only my test laptop. I had installed Windows 11 here before upgrading my main PC. For my main PC I use everyday see my 2nd system specs.
  • Operating System
    Windows 11 Pro v25H2 (build 26200.8457)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom-built PC
    CPU
    Intel Core-i7 3770 3.40GHz s1155 (3rd generation)
    Motherboard
    Asus P8H61 s1155 ATX
    Memory
    2x Kingston Hyper-X Blu 8GB DDR3-1600
    Graphics card(s)
    GIGABYTE GeForce RTX 3050 WINDFORCE OC V2 6GB (GV-N3050WF2OCV2-6GD)
    Sound Card
    Realtek HD audio (ALC887)
    Monitor(s) Displays
    Sony Bravia KDL-19L4000 19" LCD TV via VGA
    Screen Resolution
    1440x900 32-bit 60Hz
    Hard Drives
    WD Blue SA510 2.5 1000GB SSD as system disk, Western Digital Caviar Purple 4TB SATA III (WD40PURZ) as second
    PSU
    Thermaltake Litepower RGB 550W Full Wired
    Case
    SUPERCASE MIDI-TOWER
    Cooling
    Deepcool Gamma Archer CPU cooler, 1x 8cm fan at the back
    Keyboard
    Mitsumi 101-key PS/2
    Mouse
    Sunnyline OptiEye PS/2
    Internet Speed
    100Mbps
    Browser
    Microsoft Edge, Mozilla Firefox
    Antivirus
    Microsoft Windows Defender
    Other Info
    Legacy BIOS (MBR) installation, no TPM, no Secure Boot, WDDM 3.0 graphics drivers, WEI score 7.4
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