Solved Desperately Need Help - Outlook - Lost all Outlook mail settings and emails


@dburne
Close Outlook 365 for me and do us a favour.
- Login to your Hotmail address online (easiest)
- OR Open Windows Mail, add your hotmail account, sync and tell us if your folders appear.
I just want to rule out a possible setting or two haven’t changed in Outlook 365

ALSO
Go to the top of this thread and click on “Mark As Unresolved”
 

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    Windows 11 Pro 23H2 22631.3447
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    Dell factory
    Mouse
    Logitech wireless
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    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Good morning gang,

Ok so before we go any further with any of this let me give you some more information that may be pertinent.
First - I run Office 365 with the annual subscription. I had it set to sync all my Outlook information with my iPhone.
I am pretty sure what caused all this was suddenly I was seeing iCloud running on my PC. I had never seen that before and no idea why that was. So I disabled that service. Pretty sure that is what started this whole mess.

Now for the really, most awesome news! After digging into my Outlook on my iPhone, I discovered all my emails, all my email folders even the ones I created to store emails in, all my critical information - registrations, passwords, etc. is still there on my iPhone!! Years worth of critical information I still have access to on my phone. Yeehaw!!

So how about we start fresh again now from this post. I am a little scared that somehow Outlook on my PC is going to manage to reach it's grubby hands to my cell phone and wipe all that out. Man I am so glad I had it set to sync between the pc and phone. Rest assured, I am not touching a single thing at this point until I am advised to and then I will be scared lol.

Also I would mention iCloud on PC is running again and I am not about to touch it either.

Thanks again for all the effort you fine folks are putting in to try to help me, I every much appreciate it! I am so elated that in fact I have not lost all that critical years worth of email information!! Now if we can just figure out how to get it back on my PC Outlook without managing to lose what is on the phone.

I do find it amazing though that my data can not be simply restored from my recent disc image. I can either restore the image of the C: drive or explore the image and pull individual files out of it to put in PC.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
Just a tip:
Any Important mail I need to save gets dragged to my Outlook Saved folder as a .msg file...

5522.png

(Other clients may save them as .eml files.)
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    ASUS ROG Strix
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ASUS VivoBook
Hey gang,
Got to run out for an hour or little longer. Will check back in when I get back.

Thanks,
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
If it’s on your phone, then it should be on the server. Go to control panel > icon view > mail > create a new profile and leave the old one intact. Launch outlook when done and choose the new profile when prompted. See if it all syncs again.
 

My Computer

System One

  • OS
    Windows 11 Pro
dacrone said:
If it’s on your phone, then it should be on the server. Go to control panel > icon view > mail > create a new profile and leave the old one intact. Launch outlook when done and choose the new profile when prompted. See if it all syncs again.
Click to expand...

Ok thanks, I will say I am quite nervous about this - if I were to lose it all on my phone...
How often does Outlook sync with the cloud?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
On the new profile, should I use the same profile name or a new name?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
new name. just name it test or something. the name is irrelevant
 

My Computer

System One

  • OS
    Windows 11 Pro

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
dacrone said:
new name. just name it test or something. the name is irrelevant
Click to expand...

If I create new profile with new name, will it still synch ok with my Outlook on cell phone?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
it wont effect your phone at all. this is only to test on your outlook desktop program
 

My Computer

System One

  • OS
    Windows 11 Pro
dacrone said:
it wont effect your phone at all. this is only to test on your outlook desktop program
Click to expand...

Ok trying to work up the nerve. Sounds mighty easy when most others were giving me directions much more complex. Be patient with me, trying to work up the nerve. I would die if I lost the data I have on my phone.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
ok, go lighter for the first step.. did you ever log into the web ui for you email and see the messages there?
 

My Computer

System One

  • OS
    Windows 11 Pro
dacrone said:
ok, go lighter for the first step.. did you ever log into the web ui for you email and see the messages there?
Click to expand...

No I could not access my passwords till this morning and forgot all about it.
Yes all my emails/folders are still there on my Comcast account.
Next step?

Thanks,
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
If they are on the web account, then you haven't deleted them - Outlook simply went goofy and stopped showing them for whatever reason. So, re-creating your account in Outlook to access them should get them right back showing again.

Just be sure - on the web interface for your Comcast account, all emails are where they are supposed to be, and not in a trash / deleted folder, right?
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
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    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
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    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
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    SteelSeries Apex Pro Wired Gaming Keyboard
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    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
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    Nightly (default) + Firefox (stable), Chrome, Edge
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    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
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    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
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    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
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    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
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    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
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    Dell
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    AT&T LightSpeed Gigabit Duplex Ftth
johnlgalt said:
If they are on the web account, then you haven't deleted them - Outlook simply went goofy and stopped showing them for whatever reason. So, re-creating your account in Outlook to access them should get them right back showing again.

Just be sure - on the web interface for your Comcast account, all emails are where they are supposed to be, and not in a trash / deleted folder, right?
Click to expand...

Yep they appear to all be where they should be.
Recreating the account - per the instructions above regarding creating a new profile ?
Thanks,
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
Yeah, it's best if you create a new profile with a new profile name. Once you know it works, you can make that profile the default and delete the older, broken profile.
 

My Computers

System One System Two

  • OS
    Windows 11 23H2 Current build
    Computer type
    PC/Desktop
    Manufacturer/Model
    HomeBrew
    CPU
    AMD Ryzen 9 3950X
    Motherboard
    MSI MEG X570 GODLIKE
    Memory
    4 * 32 GB - Corsair Vengeance 3600 MHz
    Graphics Card(s)
    EVGA GeForce RTX 3080 Ti XC3 ULTRA GAMING (12G-P5-3955-KR)
    Sound Card
    Realtek® ALC1220 Codec
    Monitor(s) Displays
    2x Eve Spectrum ES07D03 4K Gaming Monitor (Matte) | Eve Spectrum ES07DC9 4K Gaming Monitor (Glossy)
    Screen Resolution
    3x 3840 x 2160
    Hard Drives
    3x Samsung 980 Pro NVMe PCIe 4 M.2 2 TB SSD (MZ-V8P2T0B/AM) } 3x Sabrent Rocket NVMe 4.0 1 TB SSD (USB)
    PSU
    PC Power & Cooling’s Silencer Series 1050 Watt, 80 Plus Platinum
    Case
    Fractal Design Define 7 XL Dark ATX Full Tower Case
    Cooling
    NZXT KRAKEN Z73 73.11 CFM Liquid CPU Cooler (3x 120 mm push top) + Air 3x 140mm case fans (pull front) + 1x 120 mm (push back) and 1 x 120 mm (pull bottom)
    Keyboard
    SteelSeries Apex Pro Wired Gaming Keyboard
    Mouse
    Logitech MX Master 3S | MX Master 3 for Business
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
    Browser
    Nightly (default) + Firefox (stable), Chrome, Edge
    Antivirus
    Defender + MB 5 Beta
  • Operating System
    ChromeOS Flex Dev Channel (current)
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude E5470
    CPU
    Intel(R) Core(TM) i5-6300U CPU @ 2.40GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    Motherboard
    Dell
    Memory
    16 GB
    Graphics card(s)
    Intel(R) HD Graphics 520
    Sound Card
    Intel(R) HD Graphics 520 + RealTek Audio
    Monitor(s) Displays
    Dell laptop display 15"
    Screen Resolution
    1920 * 1080
    Hard Drives
    Toshiba 128GB M.2 22300 drive
    INTEL Cherryville 520 Series SSDSC2CW180A 180 GB SATA III SSD
    PSU
    Dell
    Case
    Dell
    Cooling
    Dell
    Mouse
    Logitech MX Master 3S (shared w. Sys 1) | Dell TouchPad
    Keyboard
    Dell
    Internet Speed
    AT&T LightSpeed Gigabit Duplex Ftth
johnlgalt said:
Yeah, it's best if you create a new profile with a new profile name. Once you know it works, you can make that profile the default and delete the older, broken profile.
Click to expand...

Sorry gang I been going crazy all afternoon multi-tasking and now will be having dinner with my wonderful wife.
I will wake up in the morning brave and get this done I promise. Thanks so much for all your patience and help!!
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
Ok so I am about to give this a try, reckon I am as ready as will ever be. Gives me great comfort all my emails reside on the Comcast server and will not be touched at all so I will not truly lose them if this goes south. Will report back hopefully shortly.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    EVGA
    CPU
    Intel i9 9900k
    Motherboard
    EVGA Z390 Dark
    Memory
    32 GB GSkill 3200 MHz DDR4
    Graphics Card(s)
    EVGA RTX 3090 FTW3 Ultra
    Sound Card
    Creative Onboard
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