Solved Diagnosing remote desktop disconnect issue


AshForeth

Member
Member
Local time
9:35 PM
Posts
65
OS
Windows 11 24H2
I use remote desktop to access and manage the Windows machine around the house. I have noticed that when I remote to a desktop machine and then on th remote machine I copy a very large file from the NAS to the machine the machine may display a "reconnecting" on remote desktop indicating that the copy somehow cause the remote desktop to disconnect.

My thought was that perhaps a large transfer overwhelm the network, causing the remote desktop to disconnect. However, when I examine the terminal event logs, I can't find any clues on why it's disconnecting.
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ProArt P16
    CPU
    AMD Ryzen AI 9 HX 370 Processor 2.0GHz
    Motherboard
    N/A
    Memory
    64 Gb
    Graphics Card(s)
    NVIDIA® GeForce RTX 4070 Laptop GPU
    Sound Card
    N/A
    Monitor(s) Displays
    N/A
    Screen Resolution
    3840 x 2400
  • Operating System
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI MS-7C56
    Memory
    32 Gb
    Graphics card(s)
    AMD RX6600
Check if you have installed the April 2025 Monthly Update. There were two known RDP issues which were resolved. Your problem may be something else, but at least rule out it wasn't fixed by the latest Monthly Update.
 

My Computer

System One

  • OS
    Windows 7
OK, I have diagnose that this was a client issue. I notice that I didn't get the same disconnect issue on a Windows App only through the Remmina client. The fix is to edit the Remmina connection and in the basic tab set the color colour depth to "RemoteFX".
 

My Computers

System One System Two

  • OS
    Windows 11 24H2
    Computer type
    Laptop
    Manufacturer/Model
    ASUS ProArt P16
    CPU
    AMD Ryzen AI 9 HX 370 Processor 2.0GHz
    Motherboard
    N/A
    Memory
    64 Gb
    Graphics Card(s)
    NVIDIA® GeForce RTX 4070 Laptop GPU
    Sound Card
    N/A
    Monitor(s) Displays
    N/A
    Screen Resolution
    3840 x 2400
  • Operating System
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Built
    CPU
    AMD Ryzen 5 5600
    Motherboard
    MSI MS-7C56
    Memory
    32 Gb
    Graphics card(s)
    AMD RX6600
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