Emails just stopped arriving.

woldsweather · Jan 28, 2024

For the past 2 days I had no emails come in until a couple of hours after starting up Outlook 2021 - using IMAP.

This morning 5 hours since launching it I have no emails yet around 20 came in on my phone.

I have absolutely no idea how to solve this. My ISP doesn't seem to think its there problem (Plusnet)

Berton · Jan 28, 2024

E-Mail service can be set to delete messages from the server once they have been downloaded to a device, should check that if needing to get them on two or more devices. Probably will have to set it to not delete automatically but will have to do it manually periodically or the service will get unhappy.

OAT · Jan 28, 2024

woldsweather said:
For the past 2 days I had no emails come in until a couple of hours after starting up Outlook 2021 - using IMAP.

This morning 5 hours since launching it I have no emails yet around 20 came in on my phone.

I have absolutely no idea how to solve this. My ISP doesn't seem to think its there problem (Plusnet)

First, you need to make sure you are actually having a problem,
so send yourself an email from the Plusnet account to the plusnet account.
If you do not receive anything after a few seconds, verify the settings in outlook 2021.
Below are the screens you should see, File, Account Settings, select Server Settings.
Of course, you need to use imap.plus.net, I use GMX and it is reflected on the first screenshot.
The settings for Plus.net are on the 2nd screenshot.

Are you sure the emails on your phone are not coming from a different account like GMail or others?

woldsweather · Jan 28, 2024

Just sent Rest from PN webmail and it arrived in webmail but not in Outlook.

woldsweather · Jan 28, 2024

OAT said:
First, you need to make sure you are actually having a problem,
so send yourself an email from the Plusnet account to the plusnet account.
If you do not receive anything after a few seconds, verify the settings in outlook 2021.
Below are the screens you should see, File, Account Settings, select Server Settings.
Of course, you need to use imap.plus.net, I use GMX and it is reflected on the first screenshot.
The settings for Plus.net are on the 2nd screenshot.

View attachment 85331
View attachment 85332
Are you sure the emails on your phone are not coming from a different account like GMail or others?

Although I have a gmail account I very rarely use it.

SlicEnDicE · Jan 28, 2024

Try to sign out and back in from your mail accounts once in Outlook 2021. Sometimes this can solve issues when emailproviders has been toying around with security settings or your login tokens has expired.

woldsweather · Jan 28, 2024

Without doing anything 24 emails just arrived. This is the 3rd day they have come in 2-5 hours after launching Outlook 2021.

Helmut · Jan 28, 2024

As you are getting the Emails as shown by using the Web Mail then the problem is with Outlook.

For a start I would uninstall Outlook and re-install Outlook and add the Plusnet Account back in again, double checking the servers and security selections.

I would also check thru all the Outlook settings to make sure there is no "smart features" on, diverting Emails or whatever.

Even if you rarely use Gmail it is still worth adding that just to keep the Account live, free Accounts do expire through lack of use.

I have had Gmail delaying Emails by up to 25 hours just because of Gmail's security not liking the source. I looked at the detailed email headers to reveal that.

How to set up Plusnet email | Help | Plusnet

A guide to setting up your Plusnet email account.

www.plus.net

woldsweather · Jan 28, 2024

Helmut said:
As you are getting the Emails as shown by using the Web Mail then the problem is with Outlook.

For a start I would uninstall Outlook and re-install Outlook and add the Plusnet Account back in again, double checking the servers and security selections.

I would also check thru all the Outlook settings to make sure there is no "smart features" on, diverting Emails or whatever.

Even if you rarely use Gmail it is still worth adding that just to keep the Account live, free Accounts do expire through lack of use.

I have had Gmail delaying Emails by up to 25 hours just because of Gmail's security not liking the source. I looked at the detailed email headers to reveal that.

How to set up Plusnet email | Help | Plusnet

A guide to setting up your Plusnet email account.

www.plus.net

Can I uninstall Outlook without uninstalling Office. It took weeks of grief to get it working after reinstalling after reinstalling Windows. Plusnet weren't much help as they 'don't deal with 3rd party software'.

Berton · Jan 28, 2024

Can I uninstall Outlook without uninstalling Office. It took weeks of grief to get it working after reinstalling after reinstalling Windows. Plusnet weren't much help as they 'don't deal with 3rd party software'.

There may be a Repair in Apps and the program involved. I have it on Microsoft 365.