Error 0xc1900104 when trying to upgrade to Windows 24H2

desbest · May 6, 2025

Hello I'm getting error 0xc1900104 after spending three days trying to upgrade from Windows 23H2 to 24H2

Here's what I've already tried

sfc and dism
In-place upgrade
In-place repair
Checking for any drivers which show an exclaimation mark in Device Manager
Changing my "power plan" to balanced, in control panel not system settings
Removing all external drives and USB extension hubs
Updating my drivers using Driver Booster, Driver Easy and Adaware Driver Manager

Has anyone got any other ideas?

antspants · May 6, 2025

Disabled Antivirus?
Tried an In-Place from a USB with the option to “Check For Updates” during the process, to OFF?
Disable Fast Startup.

antspants · May 6, 2025

desbest said:
Updating my drivers using Driver Booster, Driver Easy and Adaware Driver Manager

Just my opinion (and that of many members in threads that I cannot currently find) that these types of utilities are unnecessary and can in fact cause issues.

antspants · May 6, 2025

It could also be attributed to the fact that your EFI system partition is too small.

Also, reference this. Ignore that it is Windows 10.

Windows Update Troubleshooter - Microsoft Support

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

support.microsoft.com

What does the whole error message say, does it give a reason other than the error code?

zbook · May 6, 2025

1) Please run the V2 log collector and post a share link into this thread using drop box, or google drive

BSOD - Posting Instructions | Windows 11 Forum (elevenforum.com)

2) Run: upgrade_failure_info > post a share link

https://www.tenforums.com/attachmen...s-use-bsod-debugging-upgrade_failure_info.bat

Batch files for use in BSOD debugging - Windows 10 Help Forums

Batch files for use in BSOD debugging - Windows 10 Help Forums

3) Run Tuneup plus > post a share link

https://www.tenforums.com/attachmen...-files-use-bsod-debugging-tuneup_plus_log.bat

Batch files for use in BSOD debugging - Page 2 - Windows 10 Forums

Batch files for use in BSOD debugging - Windows 10 Forums

4) Open administrative command prompt and copy and paste:

schtasks.exe /Run /TN "\Microsoft\Windows\Application Experience\Microsoft Compatibility Appraiser"

reg query "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\TargetVersionUpgradeExperienceIndicators" /s

Post a share link.

desbest · May 6, 2025

antspants said:
Just my opinion (and that of many members in threads that I cannot currently find) that these types of utilities are unnecessary and can in fact cause issues.

It's driver updating software, not cleaning software.
Unfortunately for me, Acer does not provide any driver updates from their website, since the 12 months from the release from the factory. If I was to install any of the drivers listed there right now, I would make my computer slower with extra freezes, crashes and hangs, by replacing my current newer drivers with older drivers.

antspants said:
It could also be attributed to the fact that your EFI system partition is too small.

Also, reference this. Ignore that it is Windows 10.

Windows Update Troubleshooter - Microsoft Support

Learn how to run Windows Update Troubleshooter to resolve errors downloading or installing Windows updates.

support.microsoft.com

What does the whole error message say, does it give a reason other than the error code?

This is all I see.

antspants · May 6, 2025

desbest said:
It's driver updating software

That is known. My comment was related to that specifically.

antspants · May 6, 2025

desbest said:
This is all I see.

Try that page I posted, make your EFI partition larger.

antspants · May 6, 2025

Due to certain factors and unfortunately, due to third-party software using that partition more than ever, along with new Widows 11 needs, 100/250MB isn't enough space anymore. In my opinion at least 500MB is needed.

glasskuter · May 6, 2025

If you provide @zbook with the logs he requested he can analyze them for you.

To find what causes an upgrade failure you have need to look at the failure logs to see the cause of your failure. Depending on where in the install the failure occurs, the log can be in multiple places.

If no error message occurs, the following log files are created when an upgrade fails during installation before the computer restarts for the second time. You have to look at these logs to get an idea of what's causing the failure.
C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\Windows\setupapi.log
[Windows 10:] C:\Windows\Logs\MoSetup\BlueBox.log
C:\Windows\inf\setupapi.app.log
C:\Windows\inf\setupapi.dev.log
C:\Windows\panther\PreGatherPnPList.log
C:\Windows\panther\PostApplyPnPList.log
C:\Windows\memory.dmp
The following log files are created when an upgrade fails, and then you restore the desktop:
C:\$Windows.~BT\Sources\panther\setupact.log
C:\$Windows.~BT\Sources\panther\miglog.xml
C:\$Windows.~BT\sources\panther\setupapi\setupapi.dev.log
C:\$Windows.~BT\sources\panther\setupapi\setupapi.app.log
C:\Windows\memory.dmp
The following log files are created when an upgrade fails, and the installation rollback is initiated:
C:\$Windows.~BT\Sources\Rollback\setupact.log
C:\$Windows.~BT\Sources\Rollback\setupact.err

When I tried to upgrade, mine rolled back so I found my particular error in the last 2 logs.
If logfiles do not direct you to what caused the error, I advise anyone to not waste his time. Either stay where you are or bite the bullet, back up your data, and do a clean install as I did. Many folks have had no problem upgrading, but for many others 24h2 can have you chasing your tail for days.

desbest · May 6, 2025

Here's the download links for the error logs

garlin · May 6, 2025

Offhand, I would say you have HW drivers blocking the upgrade. Run "pnputil -e" and look for:

oem75.inf

oem9.inf

desbest · May 6, 2025

How do I figure out which printer driver is faulty? Multiple drivers both seem to point to the same INF Name.

Code:

Published name :            oem75.inf
Driver package provider :   Microsoft
Class :                     Printers
Driver date and version :   06/21/2006 10.0.22621.1
Signer name :               Microsoft Windows

Published name :            oem9.inf
Driver package provider :   Microsoft
Class :                     Printers
Driver date and version :   06/21/2006 10.0.22621.1
Signer name :               Microsoft Windows

I can't find it in Driver Store Explorer either, as searching for oem in both the Native Driver Store and DISM Store, shows no results.

zbook · May 6, 2025

0XC1900104

MOSETUP_E_PROCESS_TIMEOUT

The installation process did not complete within the required time limit.

Scannow and restorehealth: It took 505 minutes and 28 seconds to complete the operations.

That was a record breaker.

Windows 11 Home
Version: 10.0.22631
InstallDate : 26/04/2025 11:07:08

Please perform the following steps:

1) Uninstall using the applicable uninstall tool:

COMODO Internet Security Premium 12.2.2.8012 COMODO Security Solutions Inc. 20230916

Comodo Uninstaller Tool Use, Internet Security, Comodo Removal Tool | COMODO

Comodo Uninstaller Tool page is a tutorial on how to search find and remove Comodo Internet Security, Firewall, or Antivirus products. Click here to find a guidance about this.

help.comodo.com

2) Turn off Windows fast startup:

Comodo Uninstaller Tool Use, Internet Security, Comodo Removal Tool | COMODO

Comodo Uninstaller Tool page is a tutorial on how to search find and remove Comodo Internet Security, Firewall, or Antivirus products. Click here to find a guidance about this.

help.comodo.com

3) Download and run Memory integrity system readiness scan tool from Official Microsoft Download Center

Download Memory integrity system readiness scan tool from Official Microsoft Download Center

HVCIScan is a tool that can be used to check a system for compatibility with memory integrity.

www.microsoft.com

AMD

hvciscan_amd64.exe

4) Open administrative command prompt and copy and paste:

cd /users /user /downloads

hvciscan_amd64.exe

Post a share link

5) Download to a new desktop folder:

Download Official Windows 11 ISO file from Microsoft

This tutorial will show you how to download an official Windows Server or Windows 11 64-bit or ARM64 ISO file from Microsoft. Microsoft provides ISO files for Windows Server and Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub...

www.elevenforum.com

Download Windows 11

Code:

Event[294]
  Log Name: System
  Source: Application Popup
  Date: 2025-04-26T08:26:22.5140000Z
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info  a
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-BCGK358
  Description:
Application pop-up: services.exe - Bad Image : C:\Windows\system32\guard64.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the software vendor for support. Error status 0xc0000428.

Code:

Location     : ChannelA-DIMM0
BankLabel    : BANK 0
Manufacturer : Samsung
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 4GB
Speed        : 3200
Serial       : 14C3B1AB
PartNumber   : M471A5244CB0-CWE   
ECC          : False
TypeDetail   : {Synchronous}

Location     : ChannelB-DIMM0
BankLabel    : BANK 2
Manufacturer : Kingston
MemoryType   : DDR4
FormFactor   : SODIMM
Capacity     : 4GB
Speed        : 2667
Serial       : 00000000
PartNumber   :                     
ECC          : False
TypeDetail   : {Synchronous}

Code:

Event[2553]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2025-05-02T06:14:35.9840000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-BCGK358
  Description:
Windows failed fast startup with error status 0xC00000D4.

Code:

Event[3148]
  Log Name: System
  Source: Microsoft-Windows-WindowsUpdateClient
  Date: 2025-05-05T21:23:53.4170000Z
  Event ID: 20
  Task: Windows Update Agent
  Level: Error s
  Opcode: Installation 
  Keyword: Installation,Failure,
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-BCGK358
  Description:
Installation Failure: Windows failed to install the following update with error 0xC1900104: Windows 11, version 24H2.

garlin · May 6, 2025

desbest said:
How do I figure out which printer driver is faulty? Multiple drivers both seem to point to the same INF Name.

Code:

Published name : oem75.inf Driver package provider : Microsoft Class : Printers Driver date and version : 06/21/2006 10.0.22621.1 Signer name : Microsoft Windows Published name : oem9.inf Driver package provider : Microsoft Class : Printers Driver date and version : 06/21/2006 10.0.22621.1 Signer name : Microsoft Windows

I can't find it in Driver Store Explorer either, as searching for oem in both the Native Driver Store and DISM Store, shows no results.

1. From the taskbar or a CMD window, run "control" to open the Control Panel.

2. Programs -> Programs and Features -> Turn Windows features on and off

3. Uncheck:
"Microsoft Print to PDF"
"Microsoft XPS Document Writer"

4. Apply changes. Re-run the upgrade.

Error 0xc1900104 when trying to upgrade to Windows 24H2

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