Error Code: 0x80070520 When trying to change the User Account Picture


Spartan

Spartan

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When I try to change the user account picture, I get this error: Error Code: 0x80070520

Video: Watch Video_2024-04-26_051906 | Streamable

But if I go back to the user accounts the picture would've actually changed. What's going on here?

I tried these commands but they don't fix the issue:

Code: 
sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /RestoreHealth
 
Windows Build/Version
Windows 11 Pro 23H2 build 22631.3527

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    Avast Free Antivirus
Spartan said:
What's going on here?
Click to expand...


It's probably just something MS missed.
If the picture changes... don't worry about it. :-)

It's been over 2 years, but I seem to remember something about there's two different Account avatar pics, and one of them is broken?

Mine does the same thing... (I tried .png and .bmp... .bmp worked but still gave the error)
Maybe try .jpg? Nope, .jpg throws the same error.

Image1.png


One is supposed to appear on the Accounts page, the other is supposed to appear on the Your Info page and the bottom left of the START Menu. I think they're just different sizes of the same pic.

There's also the pic at top center of the System page... that should show the Desktop background.




More info, that I'm not gonna read... (doesn't mention the error) :D

Change your account picture - Microsoft Support

Learn how to change your account picture in Windows. Choose from pictures on your PC or take a new selfie.
support.microsoft.com support.microsoft.com


Found this after Googling the error...

Account picture error





I'm on a local account... that may have something to do with it?

 
Last edited:

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    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
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    PC/Desktop
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    Built by Ghot® [May 2020]
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    AMD Ryzen 7 3700X
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    Asus Pro WS X570-ACE (BIOS 4702)
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    Dell U3011 30"
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    2560 x 1600
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    2x Samsung 860 EVO 500GB,
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    300/300
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    Bitdefender Internet Security
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    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
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    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
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    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
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    EVGA 256-P2-N758-TR GeForce 8600GT SSC
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    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
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    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
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    Firefox 3.x ??
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    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
@Spartan

I found it... I didn't read it. But it's dated 2 years ago. :-)


www.elevenforum.com

Change Account Picture in Windows 11 Tutorial

This tutorial will show you how to change the picture for your local account or Microsoft account in Windows 11. You can change your local account or Microsoft account picture in Windows 11 to have more of a personal touch that reflects you. A Microsoft account picture will sync by default to...
www.elevenforum.com www.elevenforum.com
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
0x80070520 (WIN32: 1312 ERROR_NO_SUCH_LOGON_SESSION) -- 2147943712 (-2147023584)
Error message text: A specified logon session does not exist. It may already have been terminated.
 

My Computer

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  • OS
    Windows 11
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    PC/Desktop
    Manufacturer/Model
    HP Pavilion
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    AMD Ryzen 7 5700G
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    Erica6
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    Micron Technology DDR4-3200 16GB
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    Realtek ALC671
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    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
I have the same error.
So I just copied the corresponding files to “%ProgramData%\Microsoft\User Account Pictures” folder.
1.jpg
 
Last edited:

My Computer

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  • OS
    Microsoft Windows 11 Home
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    PC/Desktop
    Manufacturer/Model
    MSI MS-7D98
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    Intel Core i5-13490F
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    MSI B760 GAMING PLUS WIFI
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    2 x 16 Patriot Memory (PDP Systems) PSD516G560081
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    GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
    Sound Card
    Bluetooth Аудио
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    INNOCN 15K1F
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    1920 x 1080
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    WD_BLACK SN770 250GB
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    Thermaltake Toughpower GF3 1000W
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    100 Mbps
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    Microsoft Defender Antivirus
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    https://www.userbenchmark.com/UserRun/66553205
Did you install the cumulative-update-preview-build?

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows 11, version 22H2 The new end date is June 24, 2025 for Windows 11, version 22H2 Enterprise and Education editions. Home and Pro...
www.elevenforum.com www.elevenforum.com

The known issues is account picture problems.

Known issues in this update​

Applies toSymptomWorkaround
All usersAfter installing this update, you might be unable to change your user account profile picture.

When attempting to change a profile picture by selecting the button Start> Settings> Accounts > Your info, and then selecting Choose a file, you might receive an error message with error code 0x80070520.		We are working on a resolution and will provide an update in an upcoming release.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell G15 5525
    CPU
    Ryzen 7 6800H
    Memory
    32 GB DDR5 4800mhz
    Graphics Card(s)
    RTX 3050 4GB Vram
    Screen Resolution
    1920 x 1080
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    2TB Solidigm™ P41 Plus nvme
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    800mbps down, 20 up
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    Windows 11
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    Tablet
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    Lenovo ideapad flex 14API 2 in 1
    CPU
    Ryzen 5 3500u
    Motherboard
    LENOVO LNVNB161216 (FP5)
    Memory
    12GB DDR4
    Graphics card(s)
    AMD Radeon Vega 8 Graphics
    Hard Drives
    256 GB Samsung ssd nvme
andrew129260 said:
Did you install the cumulative-update-preview-build?
Click to expand...


I did, and I get the error.
However, MS has had problems with the account picture... since back in 2018-ish, on Win 10 also.
This is not a new issue. It's slightly different, but it's still just plain broken.
MS has been "working on a resolution" for 6 years now. LOL

It seems like every few months, they change how the error presents itself.
But, it's been happening in one form or another for 6 years.

This issue will probably end up in the same bin as the "can't quite get sleep working properly" problem. :D
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
andrew129260 said:
Did you install the cumulative-update-preview-build?

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows 11, version 22H2 The new end date is June 24, 2025 for Windows 11, version 22H2 Enterprise and Education editions. Home and Pro...
www.elevenforum.com www.elevenforum.com

The known issues is account picture problems.

Known issues in this update​

Applies toSymptomWorkaround
All usersAfter installing this update, you might be unable to change your user account profile picture.

When attempting to change a profile picture by selecting the button Start> Settings> Accounts > Your info, and then selecting Choose a file, you might receive an error message with error code 0x80070520.		We are working on a resolution and will provide an update in an upcoming release.
Click to expand...
Yes that is installed
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Alienware m16 R1
    CPU
    AMD Ryzen 9 7945HX
    Motherboard
    Alienware
    Memory
    SK Hynix 64 GB 5200 MHz DDR5 RAM
    Graphics Card(s)
    GeForce RTX 4090 16 GB GDDR6
    Sound Card
    Realtek Audio
    Monitor(s) Displays
    16" QHD+ (2560 x 1600) 240Hz, 3ms 300-nits Screen + LG 32GQ850-B 32" UltraGear QHD 240hz Monitor
    Screen Resolution
    QHD (2560x 1440)
    Hard Drives
    2x Samsung 990 PRO 4TB SSDs + WD_BLACK SN770M 2TB SSD
    PSU
    330W AC Power Adapter
    Cooling
    Noctua NT-H2 + Fujipoly Extreme Thermal Pads
    Keyboard
    Alienware CherryMX mechanical keyboard (Laptop) + AW510K Mechanical Gaming Keyboard (external)
    Mouse
    Alienware Tri-Mode Wireless Gaming Mouse AW720M
    Internet Speed
    1 GBPS Down / 350 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Avast Antivirus
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell XPS 15 9500
    CPU
    Intel i7-10875H
    Memory
    Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
    Graphics card(s)
    nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
    Sound Card
    Realtek
    Monitor(s) Displays
    15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
    Screen Resolution
    3840 x 2400
    Hard Drives
    Samsung 990 PRO 2TB + 4TB SSDs
    PSU
    Dell 130W Laptop Charger USB C Type C AC Adapter
    Cooling
    Noctua NT-H2 Thermal Paste on CPU + GPU
    Mouse
    Logitech MX Anywhere 3
    Internet Speed
    1 GBPS Down / 350 MBPS Up
    Browser
    Google Chrome
    Antivirus
    Avast Free Antivirus
Ghot said:
It's probably just something MS missed.
Click to expand...
Ghot said:
I'm on a local account... that may have something to do with it?
Click to expand...
Yep, MS does not care much about local accounts, if you change MSA picture online, it changes everywhere automatically.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" AOC G2460VQ6 (01/19)
    Screen Resolution
    1920×1080@75Hz & FreeSync (DisplayPort)
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge (No FB/Google) & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
Ghot said:
One is supposed to appear on the Accounts page, the other is supposed to appear on the Your Info page and the bottom left of the START Menu.
Click to expand...
I don't understand why I'm getting this (lower right) generic icon:

Clipboard_01.jpg

But this:

Clipboard_02.jpg

And this:

Clipboard_03.jpg
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i7-9700 @ 3.00GHz
    Motherboard
    Lenovo 3132
    Memory
    32GBDDR4 @ 2666MHz
    Graphics Card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    LG E2442
    Screen Resolution
    1920x1080
    Hard Drives
    1 x Samsung 970 EVO PLUS 500GB NVMe SSD, 1 x WD_BLACK SN770
    250GB NVMe SSD (OS and programs), 1 x WD_BLACK SN770
    500GB NVMe SSD (Data)
    Case
    Lenovo SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)
  • Operating System
    11 Pro 23H2 22631.3527
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Mouse
    LogiTech M510 wireless
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
Wisewiz said:
I don't understand why I'm getting this (lower right) generic icon:
Click to expand...


You're doing better than me... LOL


Image3.png


How much I care about my account avatar... not at all. :D


I especially like the "Rewards" link at top right.
Reminds me of Publishers Central Clearing House letters... "you may have won 10 million dollars". :D
 

My Computers

System One System Two

  • OS
    Win 11 Home ♦♦♦22631.3527 ♦♦♦♦♦♦♦23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 4702)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Internet Security
    Other Info
    Speakers: Klipsch Pro Media 2.1
  • Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Mouse
    Logitech Optical M-BT96a
    Keyboard
    Logitech Classic Keybooard 200
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 13 years?
You could go to “%ProgramData%\Microsoft\User Account Pictures” and delete all the pictures there, come out of file explorer, change the account picture through settings and choosing your picture from any folder.
 

My Computer

System One

  • OS
    Windows 11 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Assembled
    CPU
    Intel i7-7700k
    Motherboard
    Asrock Z270 Taichi
    Memory
    16 GB
    Graphics Card(s)
    Intel 630 onboard
    Sound Card
    Onboard
    Monitor(s) Displays
    Benq 1080p
    Screen Resolution
    1920*1080
    Hard Drives
    NVMe, SSD and HDD
    Case
    Cooler Master
    Keyboard
    Asus wireless
    Mouse
    Asus Wireless
    Internet Speed
    75 Mbps
    Browser
    Chrome, Edge, Arc
    Antivirus
    Windows Defender
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