Error Code: 0x80070520 When trying to change the User Account Picture


Spartan

Spartan

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When I try to change the user account picture, I get this error: Error Code: 0x80070520

Video: Watch Video_2024-04-26_051906 | Streamable

But if I go back to the user accounts the picture would've actually changed. What's going on here?

I tried these commands but they don't fix the issue:

Code: 
sfc /scannow

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /RestoreHealth
 
Windows Build/Version
Windows 11 Pro 23H2 build 22631.3527

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Spartan said:
What's going on here?
Click to expand...


It's probably just something MS missed.
If the picture changes... don't worry about it. :-)

It's been over 2 years, but I seem to remember something about there's two different Account avatar pics, and one of them is broken?

Mine does the same thing... (I tried .png and .bmp... .bmp worked but still gave the error)
Maybe try .jpg? Nope, .jpg throws the same error.

Image1.png


One is supposed to appear on the Accounts page, the other is supposed to appear on the Your Info page and the bottom left of the START Menu. I think they're just different sizes of the same pic.

There's also the pic at top center of the System page... that should show the Desktop background.




More info, that I'm not gonna read... (doesn't mention the error) :D

Change Your Account Picture in Windows | Microsoft Support

Learn how to change your account picture in Windows.
support.microsoft.com support.microsoft.com


Found this after Googling the error...

Account picture error





I'm on a local account... that may have something to do with it?

 
Last edited:

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@Spartan

I found it... I didn't read it. But it's dated 2 years ago. :-)


www.elevenforum.com

Change Account Picture in Windows 11

This tutorial will show you how to change the picture for your local account or Microsoft account in Windows 11. You can change your local account or Microsoft account picture in Windows 11 to have more of a personal touch that reflects you. A Microsoft account picture will sync by default to...
www.elevenforum.com www.elevenforum.com
 

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0x80070520 (WIN32: 1312 ERROR_NO_SUCH_LOGON_SESSION) -- 2147943712 (-2147023584)
Error message text: A specified logon session does not exist. It may already have been terminated.
 

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I have the same error.
So I just copied the corresponding files to “%ProgramData%\Microsoft\User Account Pictures” folder.
1.jpg
 
Last edited:

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Did you install the cumulative-update-preview-build?

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

UPDATE 5/14: https://www.elevenforum.com/t/kb5037771-windows-11-cumulative-update-build-22621-3593-22h2-and-22631-3593-23h2.25147/ Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows...
www.elevenforum.com www.elevenforum.com

The known issues is account picture problems.

Known issues in this update​

Applies toSymptomWorkaround
All usersAfter installing this update, you might be unable to change your user account profile picture.

When attempting to change a profile picture by selecting the button Start> Settings> Accounts > Your info, and then selecting Choose a file, you might receive an error message with error code 0x80070520.		We are working on a resolution and will provide an update in an upcoming release.
 

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andrew129260 said:
Did you install the cumulative-update-preview-build?
Click to expand...


I did, and I get the error.
However, MS has had problems with the account picture... since back in 2018-ish, on Win 10 also.
This is not a new issue. It's slightly different, but it's still just plain broken.
MS has been "working on a resolution" for 6 years now. LOL

It seems like every few months, they change how the error presents itself.
But, it's been happening in one form or another for 6 years.

This issue will probably end up in the same bin as the "can't quite get sleep working properly" problem. :D
 

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andrew129260 said:
Did you install the cumulative-update-preview-build?

www.elevenforum.com

KB5036980 Windows 11 Cumulative Update Preview Build 22621.3527 (22H2) and 22631.3527 (23H2)

UPDATE 5/14: https://www.elevenforum.com/t/kb5037771-windows-11-cumulative-update-build-22621-3593-22h2-and-22631-3593-23h2.25147/ Microsoft Support: April 23, 2024 - KB5036980 (OS Builds 22621.3527 and 22631.3527) Preview IMPORTANT: New dates for the end of non-security updates for Windows...
www.elevenforum.com www.elevenforum.com

The known issues is account picture problems.

Known issues in this update​

Applies toSymptomWorkaround
All usersAfter installing this update, you might be unable to change your user account profile picture.

When attempting to change a profile picture by selecting the button Start> Settings> Accounts > Your info, and then selecting Choose a file, you might receive an error message with error code 0x80070520.		We are working on a resolution and will provide an update in an upcoming release.
Click to expand...
Yes that is installed
 

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Ghot said:
It's probably just something MS missed.
Click to expand...
Ghot said:
I'm on a local account... that may have something to do with it?
Click to expand...
Yep, MS does not care much about local accounts, if you change MSA picture online, it changes everywhere automatically.
 

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Ghot said:
One is supposed to appear on the Accounts page, the other is supposed to appear on the Your Info page and the bottom left of the START Menu.
Click to expand...
I don't understand why I'm getting this (lower right) generic icon:

Clipboard_01.jpg

But this:

Clipboard_02.jpg

And this:

Clipboard_03.jpg
 

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    Fast (for fixed wireless!)
    Browser
    Chrome, sometimes Firefox
    Antivirus
    Malwarebytes Premium & Defender (working together beautifully!)

  • At a glance

    11 Pro 24H2 26100.2454i5-8400 @ 2.80GHz32GB DDR4 @ 2600MHzIntel HD 630 Graphics onboard
    Operating System
    11 Pro 24H2 26100.2454
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo ThinkCentre M920S SFF
    CPU
    i5-8400 @ 2.80GHz
    Motherboard
    Lenovo 3132
    Memory
    32GB DDR4 @ 2600MHz
    Graphics card(s)
    Intel HD 630 Graphics onboard
    Sound Card
    Realtek High Definition Audio onboard
    Monitor(s) Displays
    LG FULL HD (1920x1080@59Hz)
    Screen Resolution
    1920 x 1080
    Hard Drives
    1 x Samsung 970 EVO PLUS NVMe; 1 x Samsung 980 NVMe SSD
    Case
    Lenovo Think Centre SFF
    Keyboard
    Cherry Stream TKL JK-8600US-2 Wired
    Mouse
    LogiTech M510 wireless
    Internet Speed
    Fast (for fixed wireless!)
    Browser
    Chrome
    Antivirus
    Malwarebytes Premium and MS Defender, beautiful together
Wisewiz said:
I don't understand why I'm getting this (lower right) generic icon:
Click to expand...


You're doing better than me... LOL


Image3.png


How much I care about my account avatar... not at all. :D


I especially like the "Rewards" link at top right.
Reminds me of Publishers Central Clearing House letters... "you may have won 10 million dollars". :D
 

My Computers My Computers

System One System Two

  • At a glance

    Win 11 Home ♦♦♦26200.8875 ♦♦♦♦♦♦♦25H2AMD Ryzen 7 3700XG.Skill (F4-3200C14D-16GTZKW)EVGA RTX 2070 (08G-P4-2171-KR)
    OS
    Win 11 Home ♦♦♦26200.8875 ♦♦♦♦♦♦♦25H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® [May 2020]
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    Asus Pro WS X570-ACE (BIOS 5302)
    Memory
    G.Skill (F4-3200C14D-16GTZKW)
    Graphics Card(s)
    EVGA RTX 2070 (08G-P4-2171-KR)
    Sound Card
    Realtek ALC1220P / ALC S1220A
    Monitor(s) Displays
    Dell U3011 30"
    Screen Resolution
    2560 x 1600
    Hard Drives
    2x Samsung 860 EVO 500GB,
    WD 4TB Black FZBX - SATA III,
    WD 8TB Black FZBX - SATA III,
    DRW-24B1ST CD/DVD Burner
    PSU
    PC Power & Cooling 750W Quad EPS12V
    Case
    Cooler Master ATCS 840 Tower
    Cooling
    CM Hyper 212 EVO (push/pull)
    Keyboard
    Ducky DK9008 Shine II Blue LED
    Mouse
    Logitech Optical M-100
    Internet Speed
    300/300
    Browser
    Firefox (latest)
    Antivirus
    Bitdefender Total Security
    Other Info
    Speakers: Klipsch Pro Media 2.1

  • At a glance

    Windows XP Pro 32bit w/SP3AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Operating System
    Windows XP Pro 32bit w/SP3
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built by Ghot® (not in use)
    CPU
    AMD Athlon 64 X2 5000+ (OC'd @ 3.2Ghz)
    Motherboard
    ASUS M2N32-SLI Deluxe Wireless Edition
    Memory
    TWIN2X2048-6400C4DHX (2 x 1GB, DDR2 800)
    Graphics card(s)
    EVGA 256-P2-N758-TR GeForce 8600GT SSC
    Sound Card
    Onboard
    Monitor(s) Displays
    ViewSonic G90FB Black 19" Professional (CRT)
    Screen Resolution
    up to 2048 x 1536
    Hard Drives
    WD 36GB 10,000rpm Raptor SATA
    Seagate 80GB 7200rpm SATA
    Lite-On LTR-52246S CD/RW
    Lite-On LH-18A1P CD/DVD Burner
    PSU
    PC Power & Cooling Silencer 750 Quad EPS12V
    Case
    Generic Beige case, 80mm fans
    Cooling
    ZALMAN 9500A 92mm CPU Cooler
    Keyboard
    Logitech Classic Keybooard 200
    Mouse
    Logitech Optical M-BT96a
    Internet Speed
    300/300
    Browser
    Firefox 3.x ??
    Antivirus
    Symantec (Norton)
    Other Info
    Still assembled, still runs. Haven't turned it on for 15 years?
You could go to “%ProgramData%\Microsoft\User Account Pictures” and delete all the pictures there, come out of file explorer, change the account picture through settings and choosing your picture from any folder.
 

My Computer My Computer

At a glance

Windows 11 23H2Intel i7-7700k16 GBIntel 630 onboard
OS
Windows 11 23H2
Computer type
PC/Desktop
Manufacturer/Model
Assembled
CPU
Intel i7-7700k
Motherboard
Asrock Z270 Taichi
Memory
16 GB
Graphics Card(s)
Intel 630 onboard
Sound Card
Onboard
Monitor(s) Displays
Benq 1080p
Screen Resolution
1920*1080
Hard Drives
NVMe, SSD and HDD
Case
Cooler Master
Keyboard
Asus wireless
Mouse
Asus Wireless
Internet Speed
75 Mbps
Browser
Chrome, Edge, Arc
Antivirus
Windows Defender
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