Error (Red X) appears on certain files after updating Outlook license key

Dear friends,

Some of you may recall this lengthy thread about changing Outlook from IMAP to POP3.

Help me change Outlook from IMAP to POP

Now I'm facing a new problem that's at least peripherally related. My Office 365 license ran out. At that time, the small red X appeared on certain files, and it told me I no longer had room in my on-line storage to store the files.

I bought a new license from Costco,because they give me 15 months for the price of 12, and also a $10 gift card. When I clicked on the new license key, the first thing it wanted to do was re-install Office 365. I didn't want to do that, so I found a place to enter the license key. Now my expiration date is August 6, 2025, which seems about right.

However, the little red X on some files (including my PST file) is still there.

How can I make the red X marks go away and store the files on the Microsoft servers?

Thanks!

Hiya Dave, how’ve you been?

It’s a sync issue by the looks.

Take a look at this perhaps unless someone has a better suggestion mate.


Backup that pst file though mate.

It’s 3.30am here at the moment, I hope it gets fixed mate. I’ll check back in a couple of hours, need to get a little sleep before mettings in the morning.

Cheers

Fixing the synch problems fixed my issue. Thanks again, Sinto!

Dave in Houston said:

Fixing the synch problems fixed my issue. Thanks again, Sinto!

Click to expand...

No problem, Dave. Really nice to see you pop in. Cheers.