Solved Excel 2019 freezing periodically


Catnip

Forum Nitwit
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Win 11 Pro 24H2
Hi.

I use Office 2019 at work and I have a bit of a problem with Excel. There are occasions when Excel will just freeze up. The following happens:

1. I lose the inability to type in a cell or on the menu bar
2. I am unable to save my work
3. The arrow keys will not move the highlight to a new cell, though the mouse can select it, but I am unable to modify the cell as in point #1
4. I cannot exit Excel and have to use Task manager to shut it down.
5. Reloading the file works fine. I can continue as normal, though I have lost anything since the last save.

I can edit the very same spreadsheets at home using Office 365 without issue, so it has to be something with the office PC. I am currently using an Intel system for it, but the same problem happened when I had my old AMD based system. (I used the same drive and just did a repair install when I moved to Intel. No other issues with the PC at all)

Is there a way to do a repair install with Office? I guess I could uninstall and reinstall if I can find my key, but that is the last ditch, nuclear option. I would rather find a fix for this freezing without reinstalling Office.

Specs for the machine affected:

Intel 13700K(F?)
Gigabyte Aorus AX Elite Wifi
DDR5 6000 RAM
ASUS RTX 4060 GPU
Windows 11 Pro 23H2

I hope that someone can shed some light on this.
 

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
Well, it hasn't frozen since I did the troubleshooting, but it doesn't do it with a predictable rhythm.

I am going to mark this as solved. If it happens again, I will try the troubleshooting steps again and see what happens.
 

My Computer

System One

  • OS
    Win 11 Pro 24H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self build
    CPU
    Intel i7 13700KF
    Motherboard
    Gigabyte Z790 UD AC
    Memory
    32 GB Team Group DDR5 - 6000 CL 30
    Graphics Card(s)
    ASUS TUF GAMING RTX 3070 Ti
    Sound Card
    On board Realtek
    Monitor(s) Displays
    ACER 34 inch
    Screen Resolution
    4K
    Hard Drives
    1 TB Samsung 980 Pro Nvme, 1 TB Samsung 970 EVO Nvme, 2 x Samsung 970 2TB SSD SATA
    PSU
    EVGA 1000Q
    Case
    Rosewill something or other
    Cooling
    Noctua NH-D15. A whole schwak of Noctua case fans. $$$
    Keyboard
    Logitech G815
    Mouse
    Logitech G502 Hero
    Internet Speed
    700 up, 600 down
    Browser
    Firefox
    Antivirus
    MalwareBytes
I am going to mark this as solved. If it happens again, I will try the troubleshooting steps again and see what happens.

May the force be with you
:-)
 

My Computer

System One

  • OS
    windows 10 21h2

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