I have a DELL XPS 13 9310 laptop which only has 2 thunderbolt 4 ports so I wanted to connect it to my Alienware 38 Monitor AW3821DW but every hub I bought from Amazon didn't work at the advertised 4K/60 hz, only at 30 hz until I found this USB-Hub: https://www.amazon.ae/gp/product/B09CPJV3B4/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
It is from a company called CableCreation and finally, it did work with my monitor and did support the 60hz refresh rate. It works perfectly fine but the issue with it is, if I shutdown my laptop, when I turn the laptop on again, the monitor detects no signal and stays in stand-by mode. I tried turning the monitor on and off but it still won't detect any signal until I unplug the hub from the Thunderbolt port then replug it in, the screen would work right away. Restarting the laptop does not have this problem it's only when waking up from a cold boot.
I tried disabling PCIe link power management in the power options but that didn't help
Any ideas?
PS: I do have an Apple USB-C to HDMI connector and that works perfectly fine even if I shutdown the laptop the issue with it is it has only 1 USB connection and the other thunderbolt port is occupied by the power adapter
It is from a company called CableCreation and finally, it did work with my monitor and did support the 60hz refresh rate. It works perfectly fine but the issue with it is, if I shutdown my laptop, when I turn the laptop on again, the monitor detects no signal and stays in stand-by mode. I tried turning the monitor on and off but it still won't detect any signal until I unplug the hub from the Thunderbolt port then replug it in, the screen would work right away. Restarting the laptop does not have this problem it's only when waking up from a cold boot.
I tried disabling PCIe link power management in the power options but that didn't help
Any ideas?
PS: I do have an Apple USB-C to HDMI connector and that works perfectly fine even if I shutdown the laptop the issue with it is it has only 1 USB connection and the other thunderbolt port is occupied by the power adapter
My Computers
System One System Two
-
- OS
- Windows 11 Education
- Computer type
- Laptop
- Manufacturer/Model
- Alienware m16 R1
- CPU
- AMD Ryzen 9 7945HX
- Motherboard
- Alienware
- Memory
- G.SKILL Ripjaws F5-5600S4040A32GX2-RS 5200 MHz DDR5 64GB RAM
- Graphics Card(s)
- GeForce RTX 4090 16 GB GDDR6
- Sound Card
- Realtek Audio
- Monitor(s) Displays
- AUO B160QAN02.Z 16" QHD+ 240Hz Screen + ASUS ROG Swift OLED PG32UCDM UHD 240hz Monitor
- Screen Resolution
- UHD (3840 x 2160)
- Hard Drives
- 2x Samsung 990 PRO 4TB SSDs (RAID 0) + WD_BLACK SN770M 2TB SSD
- PSU
- 330W AC Power Adapter
- Cooling
- Noctua NT-H2 + Fujipoly Extreme Thermal Pads + IETS GT300 Cooling Pad
- Keyboard
- Alienware CherryMX mechanical keyboard (Laptop) + SteelSeries Apex 7 TKL - Mechanical Gaming Keyboard (external)
- Mouse
- SteelSeries Rival 5
- Internet Speed
- 1 GBPS Down / 350 MBPS Up
- Browser
- Google Chrome
- Antivirus
- McAfee AntiVirus
-
- Operating System
- Windows 11 Pro
- Computer type
- Laptop
- Manufacturer/Model
- Dell XPS 15 9500
- CPU
- Intel i7-10875H
- Memory
- Kingston FURY Impact 64 GB 3200 MHz DDR4 RAM
- Graphics card(s)
- nVIDIA GeForce GTX 1650 Ti Max-Q w/ 4 GB GDDR6
- Sound Card
- Realtek
- Monitor(s) Displays
- 15.6 UHD+ Touch, InfinityEdge, 500-nits, Anti-Reflecitve
- Screen Resolution
- 3840 x 2400
- Hard Drives
- Samsung 990 PRO 2TB + 4TB SSDs
- PSU
- Dell 130W Laptop Charger USB C Type C AC Adapter
- Cooling
- Noctua NT-H2 Thermal Paste on CPU + GPU
- Mouse
- Logitech MX Anywhere 3
- Internet Speed
- 1 GBPS Down / 350 MBPS Up
- Browser
- Google Chrome
- Antivirus
- Avast Free Antivirus