I have a DELL XPS 13 9310 laptop which only has 2 thunderbolt 4 ports so I wanted to connect it to my Alienware 38 Monitor AW3821DW but every hub I bought from Amazon didn't work at the advertised 4K/60 hz, only at 30 hz until I found this USB-Hub: https://www.amazon.ae/gp/product/B09CPJV3B4/ref=ppx_yo_dt_b_asin_title_o01_s00?ie=UTF8&psc=1
It is from a company called CableCreation and finally, it did work with my monitor and did support the 60hz refresh rate. It works perfectly fine but the issue with it is, if I shutdown my laptop, when I turn the laptop on again, the monitor detects no signal and stays in stand-by mode. I tried turning the monitor on and off but it still won't detect any signal until I unplug the hub from the Thunderbolt port then replug it in, the screen would work right away. Restarting the laptop does not have this problem it's only when waking up from a cold boot.
I tried disabling PCIe link power management in the power options but that didn't help
Any ideas?
PS: I do have an Apple USB-C to HDMI connector and that works perfectly fine even if I shutdown the laptop the issue with it is it has only 1 USB connection and the other thunderbolt port is occupied by the power adapter
It is from a company called CableCreation and finally, it did work with my monitor and did support the 60hz refresh rate. It works perfectly fine but the issue with it is, if I shutdown my laptop, when I turn the laptop on again, the monitor detects no signal and stays in stand-by mode. I tried turning the monitor on and off but it still won't detect any signal until I unplug the hub from the Thunderbolt port then replug it in, the screen would work right away. Restarting the laptop does not have this problem it's only when waking up from a cold boot.
I tried disabling PCIe link power management in the power options but that didn't help
Any ideas?
PS: I do have an Apple USB-C to HDMI connector and that works perfectly fine even if I shutdown the laptop the issue with it is it has only 1 USB connection and the other thunderbolt port is occupied by the power adapter
My Computers
System One System Two
-
- OS
- Windows 11 Pro for Workstations
- Computer type
- Laptop
- Manufacturer/Model
- Alienware m15 R7
- CPU
- AMD Ryzen 9 6900HX
- Memory
- 64 GB 4800 MHz DDR5 RAM
- Graphics Card(s)
- GeForce RTX 3080 Ti 16 GB GDDR6
- Sound Card
- Realtek Audio
- Monitor(s) Displays
- 15.6" QHD 240Hz 2ms 400-Nit Screen + Alienware 38 Curved Gaming Monitor AW3821DW
- Screen Resolution
- WQHD (3440 x 1440)
- Hard Drives
- Western Digital PC SN810 1TB SSD + Toshiba Kioxia KXG70PN84T094TB 4TB SSD
- PSU
- 240W AC Power Adapter (supports 100-240V)
- Cooling
- Noctua NT-H1 + Fujipoly Extreme Thermal Pads
- Keyboard
- Alienware Low-Profile RGB Mechanical Gaming Keyboard AW510K
- Mouse
- Logitech MX Anywhere 3
- Internet Speed
- 1 GBPS Down / 300 MBPS Up
- Browser
- Google Chrome
- Antivirus
- ESET NOD32 Antivirus
-
- Operating System
- Windows 11 Pro for Workstations
- Computer type
- Laptop
- Manufacturer/Model
- Dell XPS 13 9310
- CPU
- i7-1185G7
- Motherboard
- Intel Tiger Lake-UP3 IMC Chipset
- Memory
- 32 GB 4267MHz Quad LPDDR4 SDRAM
- Graphics card(s)
- Intel Iris Xe Graphics
- Sound Card
- Realtek Audio
- Monitor(s) Displays
- 13.4" OLED 3.5K 400-Nit Screen + Alienware 38 Curved Gaming Monitor AW3821DW
- Screen Resolution
- WQHD (3440 x 1440)
- Hard Drives
- Samsung PM9A1 2TB SSD
- PSU
- 230W AC Power Adapter (supports 100-240V)
- Cooling
- Noctua NT-H1 + Fujipoly Extreme Thermal Pads
- Mouse
- Logitech MX Anywhere 3
- Keyboard
- Alienware Low-Profile RGB Mechanical Gaming Keyboard AW510K
- Internet Speed
- 1 GBPS Down / 300 MBPS Up
- Browser
- Google Chrome
- Antivirus
- ESET NOD32 Antivirus