Strange problem on one computer saving a page or file with Firefox
Computer Asus - No recent hardware changes
Windows 11
22H2 (OS Build 22621.170
Digital licence
No warnings in Device manager
Ran a full Ram test using a Linux live boot USB - No errors
Ran Chkdsk - no errors
Tried both local non-Microsoft and Microsoft accounts
Patched to current version
Scanned for virus - none found
SFC Scan no errors
Firefox 64bit 113.0.1 current version
I installed Windows 11 in a virtual machine and Firefox works as expected, at least for the short test.
It was working fine. Then recently trying to save a page in custom location e.g. not Downloads but say My Documents it just crashes as soon as I try and create a directory.
Other browsers - Edge, Chrome, Brave all work fine.
Other computers running Firefox work fine.
I turned on full audit in application log
(Other browsers work fine)
Ideas?
Computer Asus - No recent hardware changes
Windows 11
22H2 (OS Build 22621.170
Digital licence
No warnings in Device manager
Ran a full Ram test using a Linux live boot USB - No errors
Ran Chkdsk - no errors
Tried both local non-Microsoft and Microsoft accounts
Patched to current version
Scanned for virus - none found
SFC Scan no errors
Firefox 64bit 113.0.1 current version
I installed Windows 11 in a virtual machine and Firefox works as expected, at least for the short test.
It was working fine. Then recently trying to save a page in custom location e.g. not Downloads but say My Documents it just crashes as soon as I try and create a directory.
Other browsers - Edge, Chrome, Brave all work fine.
Other computers running Firefox work fine.
I turned on full audit in application log
- I have tried safe mode - blank profile no extensions - same crashes
- Firefox refresh, no extensions, no login to sync - same crashes
- Uninstalled Firefox, cleaned registry, rebooted
- Re-installed Firefox - tried above - same crashes
- Nothing obvious in event log, except Firefox closed abnormally and generated a report.
- Tried a new local user (user and admin)
(Other browsers work fine)
Ideas?
My Computer
System One
-
- OS
- Ubuntu/Arch/Proxmox/Windows7/8/10/11
- Computer type
- PC/Desktop
- Manufacturer/Model
- Corsair
- CPU
- I7
- Motherboard
- ASUS MAXIMUS 2018
- Memory
- 64GB
- Graphics Card(s)
- ASUS GeForce RTX 2080 Ti
- Sound Card
- none
- Monitor(s) Displays
- 3 x LG 29"
- Screen Resolution
- 2560 x 1080
- Hard Drives
- Samsung SSD 870 EVO, 4
- PSU
- Corsair CX500