First W11 BSOD


Kari

Kari

PhD in Malt Based Liquids
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Location
Expat from Finland in Leipzig Germany
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Windows 11 PRO x64 Dev
Esteemed BSOD geeks, please help me understand what happened.
 

My Computers

System One System Two

  • OS
    Windows 11 PRO x64 Dev
    Manufacturer/Model
    Hyper-V Virtual Machine (host in System 2 specs)
    CPU
    Intel Core i7-8550U
    Memory
    6 GB
    Graphics Card(s)
    Microsoft Hyper-V Video
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")
  • Operating System
    Windows 11 PRO x64 Dev Channel
    Computer type
    Laptop
    Manufacturer/Model
    HP HP ProBook 470 G5
    CPU
    Intel Core i7-8550U
    Motherboard
    HP 837F KBC Version 02.3D.00
    Memory
    16 GB
    Graphics card(s)
    Intel(R) UHD Graphics 620 & NVIDIA GeForce 930MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")
    Hard Drives
    128 GB SSD & 1 TB HDD
    Mouse
    Wireless Logitech MSX mouse
    Keyboard
    Wireless Logitech MK710 keyboard
    Internet Speed
    100 Mbps down, 20 Mbps up
    Browser
    Edge Chromium Dev Channel
    Antivirus
    Windows Defender
    Other Info
    2 * 3 TB USB HDD
    6 TB WD Mirror NAS
Hi Kari,

There were no dump files collected using DM.

It's a fresh installation: 06/29.

The BSOD was on 06/30.

For any BSOD please run V2:

V2 Log Collector

V2 Log collector for collecting files to diagnose Windows 10+ BSOD problems. https://www.elevenforum.com/resources/v2-log-collector.1/download
www.elevenforum.com www.elevenforum.com
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Had again the same BSOD, no minidump. Anyway, here's the V2 Log Collector ZIP.
 

My Computers

System One System Two

  • OS
    Windows 11 PRO x64 Dev
    Manufacturer/Model
    Hyper-V Virtual Machine (host in System 2 specs)
    CPU
    Intel Core i7-8550U
    Memory
    6 GB
    Graphics Card(s)
    Microsoft Hyper-V Video
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")
  • Operating System
    Windows 11 PRO x64 Dev Channel
    Computer type
    Laptop
    Manufacturer/Model
    HP HP ProBook 470 G5
    CPU
    Intel Core i7-8550U
    Motherboard
    HP 837F KBC Version 02.3D.00
    Memory
    16 GB
    Graphics card(s)
    Intel(R) UHD Graphics 620 & NVIDIA GeForce 930MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")
    Hard Drives
    128 GB SSD & 1 TB HDD
    Mouse
    Wireless Logitech MSX mouse
    Keyboard
    Wireless Logitech MK710 keyboard
    Internet Speed
    100 Mbps down, 20 Mbps up
    Browser
    Edge Chromium Dev Channel
    Antivirus
    Windows Defender
    Other Info
    2 * 3 TB USB HDD
    6 TB WD Mirror NAS
If there are no spontaneous dump files in the next 2 - 3 days then plan to use Windows Driver Verifier (WDV).

Continue running V2 for any BSOD.

The bugchecks were:
13A: KERNEL_MODE_HEAP_CORRUPTION
3B: SYSTEM_SERVICE_EXCEPTION

The Windows RE is currently disabled and there are no restore points.

Windows RE can be enabled and restore points created before using the tool.
 
Last edited:

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
In addition to the bugchecks noted by zbook there are also some Live Kernel crashes occuring. The two recent ones recorded are:
STOP 0x00000193: VIDEO_DXGKRNL_LIVEDUMP

No actual dump files were saved so we can't do any analysis but the system recovered so I suspect this is just a video glitch.

The usual reason for no BSOD dumps being saved is that these crashes happen very early in the boot process. Was that the case for your two crashes, the duration is 0 in each case

1625213898907.png

1625214047985.png

Really early boot process BSODs are most often driver related. Trying some clean boot troubleshooting might help with the analysis:
www.tenforums.com

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
www.tenforums.com www.tenforums.com
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface
    CPU
    Intel Core i5
    Memory
    8GB
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus
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