First W11 BSOD


Kari

Kari

PhD in Malt Based Liquids
Pro User
VIP
Local time
11:50 PM
Posts
811
Location
Expat from Finland in Leipzig Germany
OS
Windows 11 PRO x64 Dev
Esteemed BSOD geeks, please help me understand what happened.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 PRO x64 DevIntel Core i7-8550U6 GBMicrosoft Hyper-V Video
    OS
    Windows 11 PRO x64 Dev
    Manufacturer/Model
    Hyper-V Virtual Machine (host in System 2 specs)
    CPU
    Intel Core i7-8550U
    Memory
    6 GB
    Graphics Card(s)
    Microsoft Hyper-V Video
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")

  • At a glance

    Windows 11 PRO x64 Dev ChannelIntel Core i7-8550U16 GBIntel(R) UHD Graphics 620 & NVIDIA GeForce 930MX
    Operating System
    Windows 11 PRO x64 Dev Channel
    Computer type
    Laptop
    Manufacturer/Model
    HP HP ProBook 470 G5
    CPU
    Intel Core i7-8550U
    Motherboard
    HP 837F KBC Version 02.3D.00
    Memory
    16 GB
    Graphics card(s)
    Intel(R) UHD Graphics 620 & NVIDIA GeForce 930MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")
    Hard Drives
    128 GB SSD & 1 TB HDD
    Keyboard
    Wireless Logitech MK710 keyboard
    Mouse
    Wireless Logitech MSX mouse
    Internet Speed
    100 Mbps down, 20 Mbps up
    Browser
    Edge Chromium Dev Channel
    Antivirus
    Windows Defender
    Other Info
    2 * 3 TB USB HDD
    6 TB WD Mirror NAS
Hi Kari,

There were no dump files collected using DM.

It's a fresh installation: 06/29.

The BSOD was on 06/30.

For any BSOD please run V2:

V2 Log Collector

V2 Log collector for collecting files to diagnose Windows 10+ BSOD problems. https://www.elevenforum.com/resources/v2-log-collector.1/download
www.elevenforum.com www.elevenforum.com
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Had again the same BSOD, no minidump. Anyway, here's the V2 Log Collector ZIP.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 PRO x64 DevIntel Core i7-8550U6 GBMicrosoft Hyper-V Video
    OS
    Windows 11 PRO x64 Dev
    Manufacturer/Model
    Hyper-V Virtual Machine (host in System 2 specs)
    CPU
    Intel Core i7-8550U
    Memory
    6 GB
    Graphics Card(s)
    Microsoft Hyper-V Video
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")

  • At a glance

    Windows 11 PRO x64 Dev ChannelIntel Core i7-8550U16 GBIntel(R) UHD Graphics 620 & NVIDIA GeForce 930MX
    Operating System
    Windows 11 PRO x64 Dev Channel
    Computer type
    Laptop
    Manufacturer/Model
    HP HP ProBook 470 G5
    CPU
    Intel Core i7-8550U
    Motherboard
    HP 837F KBC Version 02.3D.00
    Memory
    16 GB
    Graphics card(s)
    Intel(R) UHD Graphics 620 & NVIDIA GeForce 930MX
    Sound Card
    Conexant ISST Audio
    Monitor(s) Displays
    Laptop display (17.1") & Samsung U28E590 (27.7")
    Hard Drives
    128 GB SSD & 1 TB HDD
    Keyboard
    Wireless Logitech MK710 keyboard
    Mouse
    Wireless Logitech MSX mouse
    Internet Speed
    100 Mbps down, 20 Mbps up
    Browser
    Edge Chromium Dev Channel
    Antivirus
    Windows Defender
    Other Info
    2 * 3 TB USB HDD
    6 TB WD Mirror NAS
If there are no spontaneous dump files in the next 2 - 3 days then plan to use Windows Driver Verifier (WDV).

Continue running V2 for any BSOD.

The bugchecks were:
13A: KERNEL_MODE_HEAP_CORRUPTION
3B: SYSTEM_SERVICE_EXCEPTION

The Windows RE is currently disabled and there are no restore points.

Windows RE can be enabled and restore points created before using the tool.
 
Last edited:

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
In addition to the bugchecks noted by zbook there are also some Live Kernel crashes occuring. The two recent ones recorded are:
STOP 0x00000193: VIDEO_DXGKRNL_LIVEDUMP

No actual dump files were saved so we can't do any analysis but the system recovered so I suspect this is just a video glitch.

The usual reason for no BSOD dumps being saved is that these crashes happen very early in the boot process. Was that the case for your two crashes, the duration is 0 in each case

1625213898907.png

1625214047985.png

Really early boot process BSODs are most often driver related. Trying some clean boot troubleshooting might help with the analysis:
www.tenforums.com

Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts

How to Perform a Clean Boot in Windows 10 to Troubleshoot Software Conflicts
www.tenforums.com www.tenforums.com
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11Intel Core i58GB
    OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface
    CPU
    Intel Core i5
    Memory
    8GB
    Internet Speed
    900MB/s
    Browser
    MS Edge
    Antivirus
    Microsoft Defender

  • At a glance

    Win 11Intel i5 - 10th gen8GBIntel Iris plus
    Operating System
    Win 11
    Computer type
    Laptop
    Manufacturer/Model
    Microsoft Surface 3
    CPU
    Intel i5 - 10th gen
    Memory
    8GB
    Graphics card(s)
    Intel Iris plus
You must log in or register to reply here.

Similar threads

Consistent BSOD for over a year.
Replies
3
Views
430
zbook
Z
  • Article Article
BSOD
Replies
8
Views
761
GrandpaSquatch
GrandpaSquatch
BSOD and other error Events constantly repeating in Event Viewer with no actual visible BSOD
Replies
6
Views
686
BUBBLEGUM846
B
Random BSOD after clean install windows 11
Replies
11
Views
1K
ricksjjj
R
First BSOD On One Month Old Laptop
Replies
16
Views
2K
Win7ine
Win7ine

Latest Support Threads

Latest Tutorials

Back
Top Bottom