Headset stops working (it only starts working again when I restart the PC)


A

andrebcm

Member
Local time
3:24 PM
Posts
3
OS
Windows 11 Pro
My headset (Blackwire 3220 Series) often just stops working out of nowhere. I always have to restart my computer to get it working again. I've already asked Dell and Microsoft for help, they even reinstalled Windows (11 Pro), but the problem persists. Any help?
 
Windows Build/Version
11 Pro 24H2

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7060
    CPU
    Intel (R) Core i7-9700T CPU @ 2.40GHz
    Memory
    RAM 16 GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Monitor(s) Displays
    Dell P2319H x2
    Other Info
    Headset Blackwire 3220 Series
andrebcm said:
My headset (Blackwire 3220 Series) often just stops working out of nowhere. I always have to restart my computer to get it working again. I've already asked Dell and Microsoft for help, they even reinstalled Windows (11 Pro), but the problem persists. Any help?
Click to expand...
Hi,
Maybe the port goes off in order to save power.
Double-check to make sure that this option is unchecked:

84bits.webp
 

My Computers

System One System Two

  • OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB

My Computers

System One System Two

  • OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
I unchecked the options but the problem continues...
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7060
    CPU
    Intel (R) Core i7-9700T CPU @ 2.40GHz
    Memory
    RAM 16 GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Monitor(s) Displays
    Dell P2319H x2
    Other Info
    Headset Blackwire 3220 Series
By the way, problem continues. Besides that, when I restart the computer using the 'restart' option, it does not restart, going to that black screen with instructions to press F1... then I have to restart using the start physical button, and so it restarts. I don't know if this is related to the problem with the audio.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7060
    CPU
    Intel (R) Core i7-9700T CPU @ 2.40GHz
    Memory
    RAM 16 GB
    Graphics Card(s)
    Intel UHD Graphics 630
    Monitor(s) Displays
    Dell P2319H x2
    Other Info
    Headset Blackwire 3220 Series
For the future reference, never use USB device for sound, USB is not designed for that, it is just compatible.
Since it is USB related, make sure you have the latest BIOS/chipset drivers, which can update USB as well.


www.thewindowsclub.com

How to install Driver and Optional Updates in Windows 11

Windows Update now offers an Optional Updates section from where you can install the device driver & other updates available for your Windows 11/10.
www.thewindowsclub.com www.thewindowsclub.com
 

My Computer

System One

  • OS
    Home26H2Can
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 8600G (07/24)
    Motherboard
    ASROCK B650M-HDV/M.2 (07/24) BIOS 4.21 AGESA ComboAM5 1.3.0.1 (04/26)
    Memory
    2x32GB Kingston FURY DDR5 5600 MHz CL36 @5200 CL36 (07/24)
    Graphics Card(s)
    ASROCK Radeon RX 6600 Challenger D 8G @48FPS (08/24)
    Sound Card
    Creative Sound BlasterX AE-5 Plus (05/24)
    Monitor(s) Displays
    24" Philips 24M1N3200ZS/00 (05/24)
    Screen Resolution
    1920×1080@165Hz via DP1.4
    Hard Drives
    Kingston KC3000 NVMe 2TB (05/24)
    ADATA XPG GAMMIX S11 Pro 512GB (07/19)
    PSU
    Seasonic Core GM 550 Gold (04/24)
    Case
    Fractal Design Define 7 Mini with 3x Noctua NF-P14s/12@555rpm (04/24)
    Cooling
    Noctua NH-U12S with Noctua NF-P12 (04/24)
    Keyboard
    HP Pavilion Wired Keyboard 300 (07/24) + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (01/26)
    Internet Speed
    500/100 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge, Brave for YouTube, LibreWolf for FB
    Antivirus
    NextDNS blocking 1/3 Traffic
    Other Info
    Phone: Motorola Moto G86 (02/26)
    Backup: Hasleo Backup Suite (PreOS)
    Headphones: Sennheiser RS170 (09/10)
    Chair: Huzaro Force 4.4 Grey Mesh (05/24)
    Notifier: Xiaomi Mi Band 9 Milanese (10/24)
    FlexCore USB-C 3.2 Gen 1 (M) to LAN (F) (08/25)
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