Headset stops working (it only starts working again when I restart the PC)


A

andrebcm

Member
Local time
5:11 AM
Posts
3
OS
Windows 11 Pro
My headset (Blackwire 3220 Series) often just stops working out of nowhere. I always have to restart my computer to get it working again. I've already asked Dell and Microsoft for help, they even reinstalled Windows (11 Pro), but the problem persists. Any help?
 
Windows Build/Version
11 Pro 24H2

My Computer My Computer

At a glance

Windows 11 ProIntel (R) Core i7-9700T CPU @ 2.40GHzRAM 16 GBIntel UHD Graphics 630
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Dell Optiplex 7060
CPU
Intel (R) Core i7-9700T CPU @ 2.40GHz
Memory
RAM 16 GB
Graphics Card(s)
Intel UHD Graphics 630
Monitor(s) Displays
Dell P2319H x2
Other Info
Headset Blackwire 3220 Series
andrebcm said:
My headset (Blackwire 3220 Series) often just stops working out of nowhere. I always have to restart my computer to get it working again. I've already asked Dell and Microsoft for help, they even reinstalled Windows (11 Pro), but the problem persists. Any help?
Click to expand...
Hi,
Maybe the port goes off in order to save power.
Double-check to make sure that this option is unchecked:

84bits.webp
 

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I unchecked the options but the problem continues...
 

My Computer My Computer

At a glance

Windows 11 ProIntel (R) Core i7-9700T CPU @ 2.40GHzRAM 16 GBIntel UHD Graphics 630
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Dell Optiplex 7060
CPU
Intel (R) Core i7-9700T CPU @ 2.40GHz
Memory
RAM 16 GB
Graphics Card(s)
Intel UHD Graphics 630
Monitor(s) Displays
Dell P2319H x2
Other Info
Headset Blackwire 3220 Series
By the way, problem continues. Besides that, when I restart the computer using the 'restart' option, it does not restart, going to that black screen with instructions to press F1... then I have to restart using the start physical button, and so it restarts. I don't know if this is related to the problem with the audio.
 

My Computer My Computer

At a glance

Windows 11 ProIntel (R) Core i7-9700T CPU @ 2.40GHzRAM 16 GBIntel UHD Graphics 630
OS
Windows 11 Pro
Computer type
PC/Desktop
Manufacturer/Model
Dell Optiplex 7060
CPU
Intel (R) Core i7-9700T CPU @ 2.40GHz
Memory
RAM 16 GB
Graphics Card(s)
Intel UHD Graphics 630
Monitor(s) Displays
Dell P2319H x2
Other Info
Headset Blackwire 3220 Series
For the future reference, never use USB device for sound, USB is not designed for that, it is just compatible.
Since it is USB related, make sure you have the latest BIOS/chipset drivers, which can update USB as well.


www.thewindowsclub.com

How to install Driver and Optional Updates in Windows 11

Windows Update now offers an Optional Updates section from where you can install the device driver & other updates available for your Windows 11/10.
www.thewindowsclub.com www.thewindowsclub.com
 

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