Hello there,
I'd be grateful for some advice from this forum. I just built my first ever custom pc and installed a legal copy of windows 11 home. However, the pc keeps crashing all the time (most often W11 will freeze and force me to force restart the system) and unfortunately, I don't have any IT background to solve the problem.
I run some diagnostics from an online technical article. The DISM, SFC, and MDSched.exe scans showed no missing files or memory issues. There are no overheating issues and the graphics card driver is up to date. I checked the crash log in the Reliability History which is giving me a lot of critical errors, but unfortunately I cannot ...decipher them to understand where is the problem. I also managed to download some .dmp archives, which I also cannot read and understand where is the problem. I'll try and share these files through Google drive, because apparently I can't attach them here.
Many thanks for your time and help.
Timon
drive.google.com
I'd be grateful for some advice from this forum. I just built my first ever custom pc and installed a legal copy of windows 11 home. However, the pc keeps crashing all the time (most often W11 will freeze and force me to force restart the system) and unfortunately, I don't have any IT background to solve the problem.
I run some diagnostics from an online technical article. The DISM, SFC, and MDSched.exe scans showed no missing files or memory issues. There are no overheating issues and the graphics card driver is up to date. I checked the crash log in the Reliability History which is giving me a lot of critical errors, but unfortunately I cannot ...decipher them to understand where is the problem. I also managed to download some .dmp archives, which I also cannot read and understand where is the problem. I'll try and share these files through Google drive, because apparently I can't attach them here.
Many thanks for your time and help.
Timon
PC.zip
drive.google.com
- Windows Build/Version
- Windows 11 Home: 23H2 (OS Build 22631.3447)
Last edited:
My Computer
System One
-
- OS
- Windows 11 home
- Computer type
- PC/Desktop
- Manufacturer/Model
- Custom pc
- CPU
- Intel core i5-12400F
- Motherboard
- MSI MAG B760 TOMAHAWK WIFI DDR4-3600
- Memory
- Corsair Vengeance LPX 32GB DDR4 (2x16GB)
- Graphics Card(s)
- ASRock Intel Arc A380 Challenger ITX 6GB
- Monitor(s) Displays
- DELL S2421hs
- Hard Drives
- WESTERN DIGITAL SN850X 1TB SSD
- PSU
- Be quiet pure power 12 M 750watt
- Case
- Be quiet pure BASE 500
- Cooling
- thermalright assassin king 120
- Keyboard
- LOGITECH wireless
- Mouse
- LOGITECH wireless
- Browser
- Chrome, Brave
- Antivirus
- Kaspersky internet suite
- Other Info
- Windows 11 version number: Version 23H2 (OS Build 22631.3447)
