Solved Help! I built a brand new custom pc with Windows 11 home, but it keeps crashing all the time

Hello there,

I'd be grateful for some advice from this forum. I just built my first ever custom pc and installed a legal copy of windows 11 home. However, the pc keeps crashing all the time (most often W11 will freeze and force me to force restart the system) and unfortunately, I don't have any IT background to solve the problem.

I run some diagnostics from an online technical article. The DISM, SFC, and MDSched.exe scans showed no missing files or memory issues. There are no overheating issues and the graphics card driver is up to date. I checked the crash log in the Reliability History which is giving me a lot of critical errors, but unfortunately I cannot ...decipher them to understand where is the problem. I also managed to download some .dmp archives, which I also cannot read and understand where is the problem. I'll try and share these files through Google drive, because apparently I can't attach them here.

Many thanks for your time and help.

Timon

FreeBooter said:

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Click to expand...

Thank you,

I followed your advice and I am attaching the link with the v2 log collector zip:


I hope this helps.

Today Bluescreen Error message caused by igdkmdnd64.sys driver on Intel® Arc™ A750 Graphics.

Perform the clean installation of the latest version of driver of Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*.

FreeBooter said:

Today Bluescreen Error message caused by igdkmdnd64.sys driver on Intel® Arc™ A750 Graphics.

Perform the clean installation of the latest version of driver of Intel® Arc™ & Iris® Xe Graphics - WHQL - Windows*.

Clean Installation of Intel® Graphics Drivers in Windows*

Steps to completely uninstall and reinstall the graphics driver.

www.intel.com

Click to expand...

Thank you very much for your prompt reply! Greatly appreciated!
Could you also, please, provide me with the link for the clean installation of this driver?

Have you followed the below guide?

FreeBooter said:

Have you followed the below guide?

Clean Installation of Intel® Graphics Drivers in Windows*

Steps to completely uninstall and reinstall the graphics driver.

www.intel.com

Click to expand...

Sorry, no! I'm completely novice with the forum and did not realize you included the link already. I'll try it now.
Thanks again and sorry to bother you.

You are doing good, and you are not bothering me, if you have more questions let us know.

FreeBooter said:

You are doing good, and you are not bothering me, if you have more questions let us know.

Click to expand...

I'd like to thank you once more for your help. After the clean installation of the driver, my new desktop is now working without further crashes today, whereas previously would crash up to 8 times per day. Could you please share any specific tutorial / youtube video on how to perform this type of diagnostic checks in the future?

1) Please turn off Windows fast startup:



2) Run Tuneup plus > post a share link





3) The BIOS Version/Date American Megatrends International, LLC. 1.60, 07/09/2023

Upgrade the BIOS: 1.6 > 1.9



4) Create a new restore point:

Timon2pc said:

I'd like to thank you once more for your help. After the clean installation of the driver, my new desktop is now working without further crashes today, whereas previously would crash up to 8 times per day. Could you please share any specific tutorial / youtube video on how to perform this type of diagnostic checks in the future?

Click to expand...

Find out why you got a Blue Screen of Death (BSOD) error and how to stop it.

zbook said:

1) Please turn off Windows fast startup:

Turn On or Off Fast Startup in Windows 11

This tutorial will show you how to turn on or off fast startup in Windows 11. There are three startup modes in Windows: Cold (traditional) Wake-from-hibernation Fast Starting with Windows 8.x, the default shutdown and restart scenario has been updated and named fast startup. Fast startup...

www.elevenforum.com

2) Run Tuneup plus > post a share link

https://www.tenforums.com/attachments/bsod-crashes-debugging/360139d1645183596-batch-files-use-bsod-debugging-tuneup_plus_log.zip

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

Batch files for use in BSOD debugging - Windows 10 Help Forums

Information This thread is for use by the BSOD team to store batch files that can be used to collect additional data, fix settings or anything else that is useful in debugging BSOD problems in Windows 10. The way I see it working is the first

www.tenforums.com

3) The BIOS Version/Date American Megatrends International, LLC. 1.60, 07/09/2023

Upgrade the BIOS: 1.6 > 1.9

https://www.msi.com/Motherboard/MAG-B760-TOMAHAWK-WIFI-DDR4/support

4) Create a new restore point:

Create System Restore Point in Windows 11

This tutorial will show you how to manually create a restore point in Windows 11. Turning on system protection for a drive allows System Restore to include the drive when restore points are created so you can undo undesired system changes by reverting to a previous point in time. System...

www.elevenforum.com

Click to expand...

Thank you! I'll try them on in the following days and update the thread.

Hello again,

Followed the above advice and the desktop is still going ...strong. No crashes anymore. To be honest, the only thing I did not do was the BIOS upgrade because I still don't feel confident enough in myself for this adventure. But it's in the plans!

Once more, I'd like to express my sincere gratitude to the folks that helped me!