How resolve BTHUSB EVENT 7 issue

udara

Member
Local time
7:13 PM
Posts
4
OS
Windows 11 Pro
Hi All

I'm using a DELL Inspirion 5491 2n1 laptop with Windows 11. Few days back my laptop's BT is disappearing 2-3 secs and reappearing. (it is extermly annoying when you are using a bluetooth mouse) When I checked the event viewer following event was there. DELL support was not helpful at all regarding the this issue. Hope someone can help me out.

Log Name: System
Source: BTHUSB
Date: 11/18/2021 2:44:47 PM
Event ID: 7
Task Category: None
Level: Warning
Keywords: Classic
User: N/A
Description:
A hardware error occurred. The event contains the vendor-specific error code.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="BTHUSB" />
<EventID Qualifiers="32773">7</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2021-11-18T09:14:47.7326466Z" />
<EventRecordID>9035</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="11580" />
<Channel>System</Channel>
<Security />
</System>
<EventData>
<Data>
</Data>
<Binary>000000000100000000000000070005800C0000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>
 
Windows Build/Version
Windows 11 Build 22000.318

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5491 2n1
    CPU
    Intel Core i7 (10th Gen)
    Memory
    16GB
    Browser
    Edge, Brave and Chrome
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad L480
    CPU
    Intel Core i5 (8th Gen)
    Memory
    8GB

BunnyJ

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Hi and welcome to the forum..
My best guess is it's due to an issue with the driver. This has been an issue with 11 and drivers due to the fact it's so new and drivers are not up to date for it.
Check the MFG site and see if there are 11 drivers available.
HTH
And have a nice day
 

My Computer

System One

  • OS
    Windows 11 Home 22543
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

udara

Member
Thread Starter
Local time
7:13 PM
Posts
4
OS
Windows 11 Pro
Driver is up to date and there is no new updates in DELL site.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5491 2n1
    CPU
    Intel Core i7 (10th Gen)
    Memory
    16GB
    Browser
    Edge, Brave and Chrome
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad L480
    CPU
    Intel Core i5 (8th Gen)
    Memory
    8GB

BunnyJ

Python Programmer
Pro User
VIP
Local time
8:43 AM
Posts
4,285
Location
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OS
Windows 11 Home 22543
Driver is up to date and there is no new updates in DELL site.
Just one quick question.. are you using the Win 11 driver? If you are never mind.
 

My Computer

System One

  • OS
    Windows 11 Home 22543
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

BunnyJ

Python Programmer
Pro User
VIP
Local time
8:43 AM
Posts
4,285
Location
USA TN
OS
Windows 11 Home 22543

My Computer

System One

  • OS
    Windows 11 Home 22543
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

udara

Member
Thread Starter
Local time
7:13 PM
Posts
4
OS
Windows 11 Pro
Thank you. I will check and get back.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5491 2n1
    CPU
    Intel Core i7 (10th Gen)
    Memory
    16GB
    Browser
    Edge, Brave and Chrome
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad L480
    CPU
    Intel Core i5 (8th Gen)
    Memory
    8GB

BunnyJ

Python Programmer
Pro User
VIP
Local time
8:43 AM
Posts
4,285
Location
USA TN
OS
Windows 11 Home 22543

My Computer

System One

  • OS
    Windows 11 Home 22543
    Computer type
    PC/Desktop
    Manufacturer/Model
    Banna Junior 7000 - X Series
    CPU
    Ryzen 7 2700X
    Motherboard
    Asus Crosshair VII Hero, X470
    Memory
    Gskill 32GB, 16GBX2 PC3000
    Graphics Card(s)
    GeForce GTX TITAN X 12GB
    Sound Card
    Realtek (R) Audio
    Monitor(s) Displays
    Viotek 32" Curved, ViewSonic 27"
    Screen Resolution
    1080P
    Hard Drives
    Primary Samsung 256 SSD
    PSU
    EVGA BQ 700w 80+ Bronze
    Case
    NZXT 510
    Cooling
    Stock AMD cooler
    Keyboard
    Corsair
    Mouse
    Amazon Generic with Cord
    Internet Speed
    Download: 350.50 mbps Upload: 12.02 mbps Ping: 15ms
    Browser
    Firefox, Chrome and Edge
    Antivirus
    MS - Defender

udara

Member
Thread Starter
Local time
7:13 PM
Posts
4
OS
Windows 11 Pro
Latest BT driver and BIOS are installed. But, the issue is same.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Dell Inspiron 5491 2n1
    CPU
    Intel Core i7 (10th Gen)
    Memory
    16GB
    Browser
    Edge, Brave and Chrome
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkPad L480
    CPU
    Intel Core i5 (8th Gen)
    Memory
    8GB
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