hp support program keeps wiping out classic outlook

Version 10.0.22621 Build 22621

Week-old hp laptop 17-cp3xxx. Last week before shutting down, I added Classic Outlook through MS 365. Started it up today and Outlook 365 is gone. I added it back and now some program says there is a problem with myh disks.

How do I turn off hp support or whatever it is that wants to delete classic outlook? What else can I delete? Also, as soon as the Ubuntu Unity 25.04 download completes on another pc, I am goimg to burn a USB stick to add 25.04 to this PC as dual boot.

Thank you,

John

Same thing justg happened again, when Win 11 said I needed to restart.

Hi Smoketoxdoc, Go into settings click on Apps and then click on Installed Apps. Scroll down until you see HP Support, click on the three dots to the right.
Click Advanced options, then set it like this:

smoketoxdoc said:

Same thing justg happened again, when Win 11 said I needed to restart.

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In the Taskbar search, type “Outlook”, what shows up in the results?
Not sure that HP Support has anything to do with it. Perhaps, but I couldn’t imagine why.

I don’t know what happened to the previous comment (disappeared) but the classic version of Outlook within Microsoft 365 (M365) is still working and will continue to be supported until at least 2029

smoketoxdoc said:

I added it back and now some program says there is a problem with myh disks

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Some program? What program? What has this got to do with outlook? A screenshot would be helpful.

Whatever issues you are having with Outlook have nothing to do with your HP app. Howevver, you can disable your HP app from running in the background from taskmanager>startup apps.

Regarding Outlook, are you referring to the toggle in upper right corner (where you can switch from outlook new to outlook classic) has been removed. There have been reports in the last month that MS has arbitrarily changed some 365 users to outlook new.

antspants said:

In the Taskbar search, type “Outlook”, what shows up in the results?

Click to expand...

Where did you go, John?

Also, I have to ask just in case; You have an M365 subscription, yes?

Thank you for your replies. Yes, I have M365 subscription. Also, I uninstalled hp support assistant using the uninstall feature for that program on the Apps page. Just getting rid of that program solved the problem of adding Classic Outlook, causing the PC to remove that app.

The hp laptop 17-cp3xxx is a strange beast in that it will not allow the Ubuntu to install program for dual boot to work. I do most of my work using Evolution email and LibreOffice, which gives freedom from OneDrive and all the other MS nonsense. I do have Window 10 or 11 on most PCs as some of my clients want my work product is pure PowerPoint and/or pure Adobe Acrobat. The only other reason for retaining windows are programs for laboratory data that only work under Win 10 or 11. BTW, I got the 17-cp3xxx because the weight of the PC and power supply is under 6 pounds. My DELL 7720 and power supply is way over 10 pounds. I am not supposed to lift more than five pounds or so.

John

smoketoxdoc said:

I uninstalled hp support assistant using the uninstall feature for that program on the Apps page. Just getting rid of that program solved the problem of adding Classic Outlook, causing the PC to remove that app.

Click to expand...

I can’t understand the relationship between the two. But it’s good news that you’re where you want to be!!

Uninstalling hp support assistant solved many of the problems. The SSD is >1TB, so I want two exFAT partitions for my own files (documents, spreadsheets, presentations) as I prefer working in Linux (Ubuntu 25.04) as soon as I can get the Ubuntu install program to make the ext4 partition. So, I need help on getting rid of whatever hp has installed to keep me from doing what I do on more than several PCs I have. Also, something is keep Classic Outlook from installing my bellsouth.net email (a yahoo-type email) account. Again, this problem appears to be unique to my HP Laptop 17-cp3005dx.

Thank you, John