Solved I have a Surface Pro 7 that doesn't want to update past 22H2


Internaut

Member
Local time
3:20 PM
Posts
3
OS
Windows 11
Background:

So, I recently picked up two Surfaces from eBay, and they both give me quite different Windows update experiences:

SURFACE PRO 5

Surprisingly, the first and cheapest came with Windows 11 Pro pre-installed. After I performed a hard reset and made it my own, it flawlessly updated to 23H2.

SURFACE PRO 7

Now, we have the device on which Windows 11 is officially supported. I went through the same process of performing a hard reset and setting it up with my Microsoft account. All seemed to be going well. Accept that it has only upgraded as far as 22H2 and now insists that there are no further updates.

What is going on? On both devices, I re-installed Windows 11 from the device. Could doing the reinstall from the cloud yield a different result with the Pro 7?
 
Windows Build/Version
22H2

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8GB
    Keyboard
    Surface keyboard
    Browser
    Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    i7 (4 core)
    Memory
    16Gb
    Hard Drives
    512Gb SSD
    Mouse
    Various (Logitech MX Master, Logitech Pebble, Mirosoft Surface Mouse)
    Keyboard
    Surface (large) keyboard, wired Cherry keyboard.
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
Hello Internaut, and welcome. :alien:

You should be able to install the enablement package below to manually update to 23H2.

 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1 14-eu0098nr (2024)
    CPU
    Intel Core Ultra 7 155H 4.8 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Graphics card(s)
    Integrated Intel Arc
    Sound Card
    Poly Studio
    Monitor(s) Displays
    14" 2.8K OLED multitouch
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 TB PCIe NVMe M.2 SSD
    Internet Speed
    Intel Wi-Fi 7 BE200 (2x2) and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender and Malwarebytes Premium
Thanks - I’ll give that a try.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8GB
    Keyboard
    Surface keyboard
    Browser
    Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    i7 (4 core)
    Memory
    16Gb
    Hard Drives
    512Gb SSD
    Mouse
    Various (Logitech MX Master, Logitech Pebble, Mirosoft Surface Mouse)
    Keyboard
    Surface (large) keyboard, wired Cherry keyboard.
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
Hello Internaut, and welcome. :alien:

You should be able to install the enablement package below to manually update to 23H2.

That did the trick. Thanks again.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Tablet
    Manufacturer/Model
    Microsoft Surface Pro 7
    CPU
    i5
    Memory
    8GB
    Keyboard
    Surface keyboard
    Browser
    Edge
    Antivirus
    Microsoft Defender
  • Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo
    CPU
    i7 (4 core)
    Memory
    16Gb
    Hard Drives
    512Gb SSD
    Mouse
    Various (Logitech MX Master, Logitech Pebble, Mirosoft Surface Mouse)
    Keyboard
    Surface (large) keyboard, wired Cherry keyboard.
    Browser
    Chrome and Edge
    Antivirus
    Microsoft Defender
Great news. You're most welcome. :shawn:
 

My Computers

System One System Two

  • OS
    Windows 11 Pro for Workstations
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom self build
    CPU
    Intel i7-8700K 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING (11GB GDDR5X)
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G75 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    Seasonic Prime Titanium 850W
    Case
    Thermaltake Core P3 wall mounted
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gbps Download and 35 Mbps Upload
    Browser
    Google Chrome
    Antivirus
    Microsoft Defender and Malwarebytes Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
  • Operating System
    Windows 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    HP Spectre x360 2in1 14-eu0098nr (2024)
    CPU
    Intel Core Ultra 7 155H 4.8 GHz
    Memory
    16 GB LPDDR5x-7467 MHz
    Graphics card(s)
    Integrated Intel Arc
    Sound Card
    Poly Studio
    Monitor(s) Displays
    14" 2.8K OLED multitouch
    Screen Resolution
    2880 x 1800
    Hard Drives
    2 TB PCIe NVMe M.2 SSD
    Internet Speed
    Intel Wi-Fi 7 BE200 (2x2) and Bluetooth 5.4
    Browser
    Chrome and Edge
    Antivirus
    Windows Defender and Malwarebytes Premium
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