Windows 11 on a Surface Pro 9 suddenly shuts down when asks for account PIN


frank10

New member
Local time
9:56 PM
Posts
1
OS
Windows 11
I was using a USB-C device with HDMI, mouse, keyboard and Ethernet connected to a Surface Pro 9 and powering it thourgh USB-C (it worked well for months).
Now when I load Windows it loads upto the screen when I must insert the PIN to access the account. After 3 seconds it shuts down, so I cannot get inside Windows...
I don't know exactly which version of W11, but I think it's updated...

Going to BIOS is ok, the pc does not shutdown.
I tried a USB-C windows backup made at the beginning of W11 installation months ago: I press troubleshoot and I reach this point
1708972708199.png
Even this way it does not shutdown, so could it be some driver problems ?
The "startup repair" does nothing...

I can't see here how to load in safe mode with less drivers... Why?
I have no restore points. I think I have one old Macrium backup inside the SSD, but I have no USB boot for it.

Could I use some command prompt / other options?

Thanks for help
 
Last edited:

My Computer

System One

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    Surface Pro 9
1) Find several flash drives that you can format (> or = 8 GB)

2) Find a working Windows computer

3) On the working Windows computer create tools to use on the problematic computer



4) Create a bootable Sea Tools flash drive






5) Create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)





6) Run the Sea Tools Long Generic test > take pictures > post images or share links



One or more of these links may be useful:










 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Make sure to detach all external drivers to see anyone causing the problem also check to see if battery faulty by connecting power adapter.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    HP Pavilion
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    Erica6
    Memory
    Micron Technology DDR4-3200 16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3060
    Sound Card
    Realtek ALC671
    Monitor(s) Displays
    Samsung SyncMaster U28E590
    Screen Resolution
    3840 x 2160
    Hard Drives
    SAMSUNG MZVLQ1T0HALB-000H1
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