Windows 11 on a Surface Pro 9 suddenly shuts down when asks for account PIN

frank10 · Feb 26, 2024

I was using a USB-C device with HDMI, mouse, keyboard and Ethernet connected to a Surface Pro 9 and powering it thourgh USB-C (it worked well for months).
Now when I load Windows it loads upto the screen when I must insert the PIN to access the account. After 3 seconds it shuts down, so I cannot get inside Windows...
I don't know exactly which version of W11, but I think it's updated...

Going to BIOS is ok, the pc does not shutdown.
I tried a USB-C windows backup made at the beginning of W11 installation months ago: I press troubleshoot and I reach this point

Even this way it does not shutdown, so could it be some driver problems ?
The "startup repair" does nothing...

I can't see here how to load in safe mode with less drivers... Why?
I have no restore points. I think I have one old Macrium backup inside the SSD, but I have no USB boot for it.

Could I use some command prompt / other options?

Thanks for help

zbook · Feb 27, 2024

1) Find several flash drives that you can format (> or = 8 GB)

2) Find a working Windows computer

3) On the working Windows computer create tools to use on the problematic computer

4) Create a bootable Sea Tools flash drive

SeaTools Bootable | Seagate US

https://www.seagate.com/content/dam/seagate/migrated-assets/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

5) Create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)

Download Official Windows 11 ISO file from Microsoft Tutorial

This tutorial will show you how to download an official Windows 11 ISO file from Microsoft. Microsoft provides ISO files for Windows 11 to download. You can use these ISO files to clean install or in-place upgrade Windows 11. The Flight Hub can also help you keep updated on which Windows 11...

www.elevenforum.com

Download Windows 11

6) Run the Sea Tools Long Generic test > take pictures > post images or share links

One or more of these links may be useful:

Boot to Safe Mode in Windows 11 Tutorial

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Recovery options in Windows - Microsoft Support

Learn about the recovery options in Windows. Find out how to reset your PC, go back to a previous version of Windows, or use media to reinstall Windows.

support.microsoft.com

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Restore Files from Windows.old Folder in Windows 11 Tutorial

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Remove PIN from Account in Windows 11 Tutorial

This tutorial will show you how to remove the Windows Hello PIN sign-in option from your account in Windows 11. Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. You'll need to set up a PIN as part...

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Reset PIN for Account in Windows 11 Tutorial

This tutorial will show you how to reset the PIN for your account in Windows 11. Windows Hello is a more personal, more secure way to get instant access to your Windows 11 devices using a PIN, facial recognition, or fingerprint. You'll need to set up a PIN as part of setting up fingerprint or...

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Enable or Disable Reset PIN at Sign-in in Windows 11 Tutorial

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Reset Windows 11 PC Tutorial

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Clean Install Windows 11 Tutorial

This tutorial will show you step by step on how to clean install Windows 11 at boot on your PC with or without an Internet connection and setup with a local account or Microsoft account. Windows 11 has all the power and security of Windows 10 with a redesigned and refreshed look. It also comes...

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