Windows 11 on a Surface Pro 9 suddenly shuts down when asks for account PIN


frank10

New member
Local time
5:50 AM
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1
OS
Windows 11
I was using a USB-C device with HDMI, mouse, keyboard and Ethernet connected to a Surface Pro 9 and powering it thourgh USB-C (it worked well for months).
Now when I load Windows it loads upto the screen when I must insert the PIN to access the account. After 3 seconds it shuts down, so I cannot get inside Windows...
I don't know exactly which version of W11, but I think it's updated...

Going to BIOS is ok, the pc does not shutdown.
I tried a USB-C windows backup made at the beginning of W11 installation months ago: I press troubleshoot and I reach this point
1708972708199.png

Even this way it does not shutdown, so could it be some driver problems ?
The "startup repair" does nothing...

I can't see here how to load in safe mode with less drivers... Why?
I have no restore points. I think I have one old Macrium backup inside the SSD, but I have no USB boot for it.

Could I use some command prompt / other options?

Thanks for help
 
Last edited:

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Windows 11
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Surface Pro 9
1) Find several flash drives that you can format (> or = 8 GB)

2) Find a working Windows computer

3) On the working Windows computer create tools to use on the problematic computer



4) Create a bootable Sea Tools flash drive






5) Create a bootable Windows 11 Media Creation Tool (MCT) (Windows 11 iso)





6) Run the Sea Tools Long Generic test > take pictures > post images or share links



One or more of these links may be useful:










 

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OS
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Computer type
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Manufacturer/Model
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CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
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Memory
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Graphics Card(s)
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Sound Card
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Hard Drives
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Make sure to detach all external drivers to see anyone causing the problem also check to see if battery faulty by connecting power adapter.
 

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OS
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Computer type
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Manufacturer/Model
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CPU
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Motherboard
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Memory
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Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
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Monitor(s) Displays
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Screen Resolution
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Hard Drives
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