Windows 11 Shuts Down When Waking From Sleep or Hibernate


redwardflip

New member
Local time
7:04 AM
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2
OS
Windows 11 Enterprise
I recently got an upgraded laptop from my work since my old Lenovo P50 running Windows 10 was becoming rather unstable with multiple crashes per week. The new laptop is a Dell Latitude 5430 running Windows 11. While I would prefer Win10, I don't necessarily need it as everything I do is in a browser, Visual Studio, or a server.

The issue arises when it comes to hibernation or sleep. Anytime I wake the computer up by pressing the power button (as I've done with literally every computer I've ever known), I get the Dell logo with the Windows loading circle and then the computer just shuts down.

I haven't been able to find anything about this specific issue, and everything I've seen online is to change various power settings, but nothing seems to make any difference. I have the power and sleep button set to Do nothing on battery and plugged in in the power options, but it also seems to make no difference.

Has anyone experienced this issue before or perhaps have an idea of what the issue might be?
 
Windows Build/Version
Windows 11 22h2 Build 22000.739.

My Computer

System One

  • OS
    Windows 11 Enterprise
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 5430
    CPU
    Intel Core i7-1265U
    Memory
    32 GB DDR4 3200MHz
Not on a laptop here, but I bring mine out of sleep by left clicking the mouse or pressing a key on the keyboard. Give it a try and see if it still shuts down.
 

My Computers

System One System Two

  • OS
    Win 11 Pro 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-12700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    RealTek HD 7.1
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11)
    SK hynix P41 500GB NVMe (Win 10)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 10 22H2 19045.4170
    On System One
  • Operating System
    Win 11 Pro 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA RTX 2060 KO Ultra Gaming
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
Welcome to the forum. Check your power settings. Control Panel>power options>Choose what the power buttons do.
It sounds to me like you are using a too-long press of the power button and it's shutting down instead of waking.
Why not wake it with the keyboard or touchpad instead.
Control Panel>device manager>expand keyboards>right click on your keyboard>select properties>power management tab>check the box allow this device to wake computer>Apply OK.

Use the same procedure for your touchpad except expand 'Mice and other pointing devices' in device manager and select your touchpad.

Also know that the new laptop does not use normal sleep(s3) as you are accustomed to. It uses modern standby instead(called s0 sleep) Folks using these new modern standby devices have reported all kinds of issues. If your job demands that you carry this laptop in a case, DO NOT leave it in modern standby state for any extended period. Shut it down instead or set it to use hibernate instead of s0 sleep. Numerous reports of overheating have been reported while enclosed in case. S0 sleep also causes fast battery depletion.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
Welcome to the forum. Check your power settings. Control Panel>power options>Choose what the power buttons do.
It sounds to me like you are using a too-long press of the power button and it's shutting down instead of waking.
Why not wake it with the keyboard or touchpad instead.
Control Panel>device manager>expand keyboards>right click on your keyboard>select properties>power management tab>check the box allow this device to wake computer>Apply OK.

Use the same procedure for your touchpad except expand 'Mice and other pointing devices' in device manager and select your touchpad.

Also know that the new laptop does not use normal sleep(s3) as you are accustomed to. It uses modern standby instead(called s0 sleep) Folks using these new modern standby devices have reported all kinds of issues. If your job demands that you carry this laptop in a case, DO NOT leave it in modern standby state for any extended period. Shut it down instead or set it to use hibernate instead of s0 sleep. Numerous reports of overheating have been reported while enclosed in case. S0 sleep also causes fast battery depletion.
So, my first thought when I first came across the issue was to change the settings for the power and reset buttons to "Do nothing" which is what I did, but it made no difference. My second thought was to enable "Allow this device to wake computer". However, the option is greyed out on all of my devices. I looked through Windows and the BIOS, but have not been able to find any power options to allow me to enable it.

Even though I was unable to enable "Allow this device to wake computer", I was able to do another test. After work yesterday I put my computer in hibernate at EoD. This morning when I got to work I plugged it into the accompanying Dell USB-C dock I have for the computer. There's a feature that's effectively "Wake up computer when it plugs into the doc"; no button pressing involved at all. I plugged it in and sure enough it woke up only to shut itself down.

I also tried adding the PlatformAoAcOverride dword in the registry at Hkey_Local_Machine\System\CurrentControlSet\Control\Power, but according to powercfg, S3 is not supported by my systems firmware.
 

My Computer

System One

  • OS
    Windows 11 Enterprise
    Computer type
    Laptop
    Manufacturer/Model
    Dell Latitude 5430
    CPU
    Intel Core i7-1265U
    Memory
    32 GB DDR4 3200MHz
I plugged it in and sure enough it woke up only to shut itself down
So, it's shutting down on wakeup no matter what method is used to wake it. As I said, modern standby is giving people fits with all kinds of issues. You might first check if it is running the latest bios. If it was purchased directly from Dell, it probably is. If purchased elsewhere, it could have been on the shelf a while.

Dell has issued a support article about sleep/wake problems. You might run through it to see if anything helps.

My take on the various sleep/wake/overheat/battery issues involving new laptops is different than most people here. Rather than the user (many who are inexperienced but I can tell you are not) spending excess time messing with the issue, I think every buyer needs to put it back on the manufacturer and make them deal with any problem encountered with modern standby. If enough people would do this, the manufacturers might do something about it. As it is, people attempt to resolve things themselves or just live with the problem. If it were me, I would perform the steps in Dell's support article. If your problem still occurrs, I'd be calling Dell, or have your company do so.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 22631.3296
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1tb Solidigm m.2 +256gb ssd+512 gb usb m.2 sata
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium
  • Operating System
    Windows 10 Pro 22H2 19045.3930
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 9020
    CPU
    i7-4770
    Memory
    24 gb
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    256 gb Toshiba BG4 M.2 NVE SSB and 1 tb hdd
    PSU
    500w
    Case
    MT
    Cooling
    Dell factory
    Mouse
    Logitech wireless
    Keyboard
    Logitech wired
    Internet Speed
    still not telling
    Browser
    Firefox
    Antivirus
    Defender+MWB Premium

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