Windows 11 PC shuts down sometimes after waking from sleep mode


FatherTime

Member
Local time
7:24 PM
Posts
47
OS
Windows 11 Version: 23H2 OS Build 22631.3235
Sometimes when I put my PC to sleep or when it sleeps automatically it shuts down when I press the power button to wake it. This is like the 2-3rd time it happened.

Once when I put it to sleep mode and the other is when I left PC and it went to sleep mode....

How do I resolve this issue?

Windows 11 Version: 23H2 OS Build 22631.3235
 
Windows Build/Version
Windows 11 Version: 23H2 OS Build 22631.3235

My Computer

System One

  • OS
    Windows 11 Version: 23H2 OS Build 22631.3235
    Computer type
    PC/Desktop
    Manufacturer/Model
    iBUYPOWER/MSI
    CPU
    Intel® Core™ i9-14900KF Processor
    Motherboard
    MSI PRO Z790-P
    Memory
    32 GB [16 GB X2] DDR5-5200MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Ti
Are you talking about the physical power button on the PC or the power off in start menu? Also check your Power Options in Control Panel.
 

My Computer

System One

  • OS
    11 Pro 23H2 (22631.3593) Feature Pack 1000.22700.1003.0
    Computer type
    Laptop
    Manufacturer/Model
    MSI
    CPU
    i7-10750H
    Motherboard
    MSI MS-17F5
    Memory
    16GB Samsung DDR4 3200
    Graphics Card(s)
    Intel + Nvidia RTX3060 Laptop
    Sound Card
    Realtek
    Monitor(s) Displays
    Samsung 24" Curved
    Screen Resolution
    1920x1080
    Hard Drives
    Sabrent Rocket Gen3 1Tb Smasung EVO 870 1TB
    Antivirus
    Avast
Are you talking about the physical power button on the PC or the power off in start menu? Also check your Power Options in Control Panel.
Physical Power button on PC.
 

My Computer

System One

  • OS
    Windows 11 Version: 23H2 OS Build 22631.3235
    Computer type
    PC/Desktop
    Manufacturer/Model
    iBUYPOWER/MSI
    CPU
    Intel® Core™ i9-14900KF Processor
    Motherboard
    MSI PRO Z790-P
    Memory
    32 GB [16 GB X2] DDR5-5200MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Ti
I had a very similar problem on my brand new computer. When it went to sleep, it would power off after awhile. I fixed it by turning off automatic restart and hibernation. I think hibernation was my problem. MSI support recommended going into Device Manager and turning off "Let windows power down this device" for the CPU, but I had already solved it myself so I did not do that.

It's a fairly common problem from all the articles I was able to find, like this one:

The interesting thing about sleep on this computer is that pressing a key on the keyboard does not wake up the computer. I have to press the physical power button, and LED by the power button is flashing.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSA Codex
    CPU
    13th Generation Intel i5 2500 Mhz
    Motherboard
    MSI Pro B760-VC
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA Ge-Force RTX 4060
The interesting thing about sleep on this computer is that pressing a key on the keyboard does not wake up the computer. I have to press the physical power button, and LED by the power button is flashing.
Actually, the mouse should be able to wake the PC / notebook from sleep.

1710029909484.jpeg
 

My Computers

System One System Two

  • OS
    windows 11 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Physical Power button on PC.
C:\Windows\System32\powercfg.exe /SETACVALUEINDEX SCHEME_CURRENT SUB_BUTTONS PBUTTONACTION <value>
C:\Windows\System32\powercfg.exe /SETACTIVE SCHEME_CURRENT

value:

Setting:
Power button action

Description:
Specify the action to take when you press the power button.

Subgroup:
Power buttons and lid

Possible values :
0 - Do nothing
1 - Sleep
2 - Hibernate
3 - Shut down
4 - Turn off the display

Subgroup / Setting GUIDs:
4f971e89-eebd-4455-a8de-9e59040e7347 / 7648efa3-dd9c-4e3e-b566-50f929386280

Default value for schemes:
Balanced: AC=Shut down
QuickCpuScheme: AC=Shut down
High performance: AC=Shut down
Power saver: AC=Shut down
Ultimate Performance: AC=Shut down
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI MS-7D98
    CPU
    Intel Core i5-13490F
    Motherboard
    MSI B760 GAMING PLUS WIFI
    Memory
    2 x 16 Patriot Memory (PDP Systems) PSD516G560081
    Graphics Card(s)
    GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
    Sound Card
    Bluetooth Аудио
    Monitor(s) Displays
    INNOCN 15K1F
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD_BLACK SN770 250GB
    KINGSTON SNV2S1000G (ELFK0S.6)
    PSU
    Thermaltake Toughpower GF3 1000W
    Case
    CG560 - DeepCool
    Cooling
    ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
    Keyboard
    Corsair K70 RGB TKL
    Mouse
    Corsair KATAR PRO XT
    Internet Speed
    100 Mbps
    Browser
    Firefox
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    https://www.userbenchmark.com/UserRun/66553205
I had a very similar problem on my brand new computer. When it went to sleep, it would power off after awhile. I fixed it by turning off automatic restart and hibernation. I think hibernation was my problem. MSI support recommended going into Device Manager and turning off "Let windows power down this device" for the CPU, but I had already solved it myself so I did not do that.

It's a fairly common problem from all the articles I was able to find, like this one:

The interesting thing about sleep on this computer is that pressing a key on the keyboard does not wake up the computer. I have to press the physical power button, and LED by the power button is flashing.

Is this "Device Manager and turning off "Let windows power down this device" for the CPU" in Power options? I don't see that in Device Manager.
 

My Computer

System One

  • OS
    Windows 11 Version: 23H2 OS Build 22631.3235
    Computer type
    PC/Desktop
    Manufacturer/Model
    iBUYPOWER/MSI
    CPU
    Intel® Core™ i9-14900KF Processor
    Motherboard
    MSI PRO Z790-P
    Memory
    32 GB [16 GB X2] DDR5-5200MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Ti
Is this "Device Manager and turning off "Let windows power down this device" for the CPU" in Power options? I don't see that in Device Manager.
Sorry. I didn't write it down. I was just seeing if support came up with the same solution that worked for me, but it did have something about allowing windows to turn off the cpu device. I did some searching and could not find it.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSA Codex
    CPU
    13th Generation Intel i5 2500 Mhz
    Motherboard
    MSI Pro B760-VC
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA Ge-Force RTX 4060
Actually, the mouse should be able to wake the PC / notebook from sleep.

View attachment 89678
Both my mouse and my keyboard have that box checked to allow this device to wake the computer, but neither does it. It's like it enters a deep sleep, like hibernation, but I have hibernation disabled.
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSA Codex
    CPU
    13th Generation Intel i5 2500 Mhz
    Motherboard
    MSI Pro B760-VC
    Memory
    32 GB
    Graphics Card(s)
    NVIDIA Ge-Force RTX 4060
Both my mouse and my keyboard have that box checked to allow this device to wake the computer, but neither does it. It's like it enters a deep sleep, like hibernation, but I have hibernation disabled.
Do you have MSI Center installed ?
This is for my Raider (notebook) but, do you have this option in Features / General settings?

1710107214534.png
 

My Computers

System One System Two

  • OS
    windows 11 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Another setting to maybe look at:
Control Panel / Power Options. Follow the numbers: This is mine, Yours might be Balanced

1710107766997.png

1710107828620.png
 

My Computers

System One System Two

  • OS
    windows 11 22631.3447
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Another setting to maybe look at:
Control Panel / Power Options. Follow the numbers: This is mine, Yours might be Balanced

View attachment 89746

View attachment 89747

Done this already, I have two PCs in the room and sometimes it would switch or rotate. One time PC1 will sometimes shut down after waking from sleep and then couple of months PC2 will have the same problem. Seems like it's taking turns. Doesn't happen at the same time.

Possible outlet problem?
 

My Computer

System One

  • OS
    Windows 11 Version: 23H2 OS Build 22631.3235
    Computer type
    PC/Desktop
    Manufacturer/Model
    iBUYPOWER/MSI
    CPU
    Intel® Core™ i9-14900KF Processor
    Motherboard
    MSI PRO Z790-P
    Memory
    32 GB [16 GB X2] DDR5-5200MHz
    Graphics Card(s)
    NVIDIA GeForce RTX 4070 Ti

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