Windows 11 PC shuts down sometimes after waking from sleep mode

Sometimes when I put my PC to sleep or when it sleeps automatically it shuts down when I press the power button to wake it. This is like the 2-3rd time it happened.

Once when I put it to sleep mode and the other is when I left PC and it went to sleep mode....

How do I resolve this issue?

Windows 11 Version: 23H2 OS Build 22631.3235

Are you talking about the physical power button on the PC or the power off in start menu? Also check your Power Options in Control Panel.

steveg said:

Are you talking about the physical power button on the PC or the power off in start menu? Also check your Power Options in Control Panel.

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Physical Power button on PC.

I had a very similar problem on my brand new computer. When it went to sleep, it would power off after awhile. I fixed it by turning off automatic restart and hibernation. I think hibernation was my problem. MSI support recommended going into Device Manager and turning off "Let windows power down this device" for the CPU, but I had already solved it myself so I did not do that.

It's a fairly common problem from all the articles I was able to find, like this one:

The interesting thing about sleep on this computer is that pressing a key on the keyboard does not wake up the computer. I have to press the physical power button, and LED by the power button is flashing.

Phat Jeebus said:

The interesting thing about sleep on this computer is that pressing a key on the keyboard does not wake up the computer. I have to press the physical power button, and LED by the power button is flashing.

Click to expand...

Actually, the mouse should be able to wake the PC / notebook from sleep.

FatherTime said:

Physical Power button on PC.

Click to expand...

C:\Windows\System32\powercfg.exe /SETACVALUEINDEX SCHEME_CURRENT SUB_BUTTONS PBUTTONACTION <value>
C:\Windows\System32\powercfg.exe /SETACTIVE SCHEME_CURRENT

value:

Setting:
Power button action

Description:
Specify the action to take when you press the power button.

Subgroup:
Power buttons and lid

Possible values :
0 - Do nothing
1 - Sleep
2 - Hibernate
3 - Shut down
4 - Turn off the display

Subgroup / Setting GUIDs:
4f971e89-eebd-4455-a8de-9e59040e7347 / 7648efa3-dd9c-4e3e-b566-50f929386280

Default value for schemes:
Balanced: AC=Shut down
QuickCpuScheme: AC=Shut down
High performance: AC=Shut down
Power saver: AC=Shut down
Ultimate Performance: AC=Shut down

Phat Jeebus said:

I had a very similar problem on my brand new computer. When it went to sleep, it would power off after awhile. I fixed it by turning off automatic restart and hibernation. I think hibernation was my problem. MSI support recommended going into Device Manager and turning off "Let windows power down this device" for the CPU, but I had already solved it myself so I did not do that.

It's a fairly common problem from all the articles I was able to find, like this one:

10 Quick Fixes for Windows 11 Randomly Restarts (2024)

How can I prevent the Windows 11 restart? Keep reading this article to know more about the top 10 fixes for Windows 11 randomly restarts. In case you have lost data during a random restart of Windows 11, you may download EaseUS Data Recovery Wizard today!

www.easeus.com

The interesting thing about sleep on this computer is that pressing a key on the keyboard does not wake up the computer. I have to press the physical power button, and LED by the power button is flashing.

Click to expand...

Is this "Device Manager and turning off "Let windows power down this device" for the CPU" in Power options? I don't see that in Device Manager.

FatherTime said:

Is this "Device Manager and turning off "Let windows power down this device" for the CPU" in Power options? I don't see that in Device Manager.

Click to expand...

Sorry. I didn't write it down. I was just seeing if support came up with the same solution that worked for me, but it did have something about allowing windows to turn off the cpu device. I did some searching and could not find it.

Flashorn said:

Actually, the mouse should be able to wake the PC / notebook from sleep.

View attachment 89678

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Both my mouse and my keyboard have that box checked to allow this device to wake the computer, but neither does it. It's like it enters a deep sleep, like hibernation, but I have hibernation disabled.

Phat Jeebus said:

Both my mouse and my keyboard have that box checked to allow this device to wake the computer, but neither does it. It's like it enters a deep sleep, like hibernation, but I have hibernation disabled.

Click to expand...

Do you have MSI Center installed ?
This is for my Raider (notebook) but, do you have this option in Features / General settings?

Another setting to maybe look at:
Control Panel / Power Options. Follow the numbers: This is mine, Yours might be Balanced

Flashorn said:

Another setting to maybe look at:
Control Panel / Power Options. Follow the numbers: This is mine, Yours might be Balanced

View attachment 89746

View attachment 89747

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Done this already, I have two PCs in the room and sometimes it would switch or rotate. One time PC1 will sometimes shut down after waking from sleep and then couple of months PC2 will have the same problem. Seems like it's taking turns. Doesn't happen at the same time.

Possible outlet problem?