Solved PC shuts down after using USB headphones

Joop · Wednesday at 4:39 PM

After I clicked on "read more" on a Face Book article, the sound stopped working.
I unplugged and re plugged in the headphones and my PC shut down.
Then after several tries to start the PC, I unplugged the headphones again and tried the sound.
It worked for a brief moment and the PC shut down again.
After a restart, I reinstalled the windows media 11.
However, I could not open the app, it stayed grayed out.
I ran a full scan with Malwarebytes and a scan with an free on line ESET scan.
No malware was detected.

antspants · Wednesday at 6:12 PM

Out of interest:

Go to Device Manager → Universal Serial Bus controllers.
Right-click each USB Root Hub → Properties → Power Management tab → Uncheck “Allow the computer to turn off this device to save power.”

JAM83 · Wednesday at 6:52 PM

Joop said:
After I clicked on "read more" on a Face Book article, the sound stopped working.
I unplugged and re plugged in the headphones and my PC shut down.
Then after several tries to start the PC, I unplugged the headphones again and tried the sound.
It worked for a brief moment and the PC shut down again.
After a restart, I reinstalled the windows media 11.
However, I could not open the app, it stayed grayed out.
I ran a full scan with Malwarebytes and a scan with an free on line ESET scan.
No malware was detected.

Windows 11 is weird. Earlier this year, my main screen would flicker off after I got up from my seat. . . LOL I never found the cause of it. It stopped on its own

zbook · Wednesday at 7:21 PM

Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Open event viewer > system and application > post share links

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

hsehestedt · Wednesday at 9:07 PM

One other thing to try:

Just unplugging obviously should not cause a shutdown, but we are still not sure if that is a hardware or software issue.

What happens if you do not even load Windows? Boot into BIOS, a thumb drive, whatever - just don't boot into Windows. Try to plug in / unplug while outside of Windows. If that also causes a shutdown then the problem is 100% not Windows.

Also, when you say "shutdown", is this an orderly shutdown or a hard crash kind of a shutdown? If orderly, I would strongly suggest reviewing event logs to see if a reason for the shutdown is being logged.

Levitate11 · Wednesday at 9:33 PM

JAM83 said:
Windows 11 is weird. Earlier this year, my main screen would flicker off after I got up from my seat. . . LOL I never found the cause of it. It stopped on its own

Off topic, but that's likely the intentional sensing technology that determines you're no longer in front of the screen.

Presence sensing

Describes presence sensing, which is an umbrella of features that are enabled by presence sensor reading.

learn.microsoft.com

Joop · Wednesday at 11:43 PM

zbook said:
Please run the V2 log collector > post a share link

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...

www.elevenforum.com

Open event viewer > system and application > post share links

How to share event logs in case of a computer issue - Your Windows Guide

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.

www.yourwindowsguide.com

Sorry, with my dyslexia and no experience at all dealing with soft ware problems, I could not follow all the steps.
The only thing I managed is to generate the dump file picture.

Joop · Wednesday at 11:48 PM

hsehestedt said:
One other thing to try:

Just unplugging obviously should not cause a shutdown, but we are still not sure if that is a hardware or software issue.

What happens if you do not even load Windows? Boot into BIOS, a thumb drive, whatever - just don't boot into Windows. Try to plug in / unplug while outside of Windows. If that also causes a shutdown then the problem is 100% not Windows.

Also, when you say "shutdown", is this an orderly shutdown or a hard crash kind of a shutdown? If orderly, I would strongly suggest reviewing event logs to see if a reason for the shutdown is being logged.

It was an instant shut down, I had to click several times the start button to get t working.
Right now it seem to work normally and I can open windows Legacy media player. but the windows 11 media player does stayed grayed out.

Joop · Wednesday at 11:50 PM

Joop said:
After I clicked on "read more" on a Face Book article, the sound stopped working.
I unplugged and re plugged in the headphones and my PC shut down.
Then after several tries to start the PC, I unplugged the headphones again and tried the sound.
It worked for a brief moment and the PC shut down again.
After a restart, I reinstalled the windows media 11.
However, I could not open the app, it stayed grayed out.
I ran a full scan with Malwarebytes and a scan with an free on line ESET scan.
No malware was detected.

Sorry, the headphones are not connected via USB, they are plugged in directly in the PC.

Joop · Wednesday at 11:54 PM

antspants said:
Out of interest:

Go to Device Manager → Universal Serial Bus controllers.
Right-click each USB Root Hub → Properties → Power Management tab → Uncheck “Allow the computer to turn off this device to save power.”

Sorry, the headphones are directly plugged into the PC, not via USB

zbook · Thursday at 3:23 AM

Joop said:
Sorry, with my dyslexia and no experience at all dealing with soft ware problems, I could not follow all the steps.
The only thing I managed is to generate the dump file picture.View attachment 136649

For V2 > click extract all first > then run

https://www.elevenforum.com/attachments/v2-log-collector1-11-zip.34993/

antspants · Thursday at 4:45 AM

Joop said:
Sorry, the headphones are directly plugged into the PC, not via USB

OK if you say so. So what’s with the title?

“PC shuts down after using USB headphones“

Joop · Thursday at 9:54 AM

antspants said:
OK if you say so. So what’s with the title?

“PC shuts down after using USB headphones“

Sorry, my mistake, I should have stated "the PC shuts down after plugging in the head phones"

Joop · Thursday at 9:59 AM

However it happened, all seem to work properly now, except that the windows 11 media player icon does stayed grayed out.
Only the Legacy windows media player icon works.

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