Solved PC shuts down after using USB headphones


Joop

Joop

Member
Local time
12:05 AM
Posts
39
Location
Alberta
OS
windows 11
After I clicked on "read more" on a Face Book article, the sound stopped working.
I unplugged and re plugged in the headphones and my PC shut down.
Then after several tries to start the PC, I unplugged the headphones again and tried the sound.
It worked for a brief moment and the PC shut down again.
After a restart, I reinstalled the windows media 11.
However, I could not open the app, it stayed grayed out.
I ran a full scan with Malwarebytes and a scan with an free on line ESET scan.
No malware was detected.
 
Windows Build/Version
windows 11 24H2

Attachments

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My Computer My Computer

At a glance

windows 11Processor Intel(R) Core(TM) Ultra 7 155H, 380...32 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
System Model HP OmniStudio X All-in-One Desktop 32-c0xxx
CPU
Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16
Memory
32 GB
Hard Drives
one two tera bytes
Out of interest:

Go to Device Manager → Universal Serial Bus controllers.
Right-click each USB Root Hub → Properties → Power Management tab → Uncheck “Allow the computer to turn off this device to save power.”
 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.9168 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
Joop said:
After I clicked on "read more" on a Face Book article, the sound stopped working.
I unplugged and re plugged in the headphones and my PC shut down.
Then after several tries to start the PC, I unplugged the headphones again and tried the sound.
It worked for a brief moment and the PC shut down again.
After a restart, I reinstalled the windows media 11.
However, I could not open the app, it stayed grayed out.
I ran a full scan with Malwarebytes and a scan with an free on line ESET scan.
No malware was detected.
Click to expand...
Windows 11 is weird. Earlier this year, my main screen would flicker off after I got up from my seat. . . LOL I never found the cause of it. It stopped on its own
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro x64 24H2 v26200.5074AMD Ryzen 9 3600X 12-Core @ 3.80GHzCorsair 32GB DDR4EVGA GeForce gtx 1660 Super
    OS
    Windows 11 Pro x64 24H2 v26200.5074
    Computer type
    PC/Desktop
    Manufacturer/Model
    Built Myself in 2025
    CPU
    AMD Ryzen 9 3600X 12-Core @ 3.80GHz
    Motherboard
    MSI X570 Gaming Plus
    Memory
    Corsair 32GB DDR4
    Graphics Card(s)
    EVGA GeForce gtx 1660 Super
    Sound Card
    On Board
    Monitor(s) Displays
    2 X AOC 27" , Dell 27"
    Screen Resolution
    1920 X 1080
    Hard Drives
    ~~~~~~~~~~~~~~~~~~~~~~~~~~
    ~ P34A60 512GB NVMe PCIe Gen3x4 M.2
    ~ 6TB Toshiba HDD
    ~ 6TB HDD (Backup)
    ~ SanDisk 250GB SSD
    ~ 2 X 1TB HDD
    ~~~~~~~~~~
    PSU
    eVGA 750w G+
    Case
    GAMDIAS White ATX Mid Tower Gaming Computer PC Case w/Tempered Glass
    Cooling
    AMD Wraith Prism
    Keyboard
    Nulea RT05 Wireless Ergonomic
    Mouse
    Nulea MD280 Wireless Vertical Mouse
    Internet Speed
    761Mbps (Download) / 692Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    *This is my Main Computer That I use*

  • At a glance

    Windows 11 Pro x64 24H2 v26100.2894AMD Ryzen 7 1800X @ 3.60Ghz16GBAMD RX580
    Operating System
    Windows 11 Pro x64 24H2 v26100.2894
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 7 1800X @ 3.60Ghz
    Motherboard
    Asus Crosshair VI Hero
    Memory
    16GB
    Graphics card(s)
    AMD RX580
    Sound Card
    onBoard
    Monitor(s) Displays
    LG 27UK650-W 27", eMachine 22"
    Screen Resolution
    1920 X 1080
    Hard Drives
    250GB SSD
    PSU
    CORSAIR RM850
    Case
    GAMDIAS Black ATX Mid Tower Gaming Computer PC Case w/Tempered Glass
    Cooling
    Liquid
    Keyboard
    Nulea RT05 Wireless Ergonomic
    Mouse
    Nulea MD280 Wireless Vertical Mouse
    Internet Speed
    752Mbps (Download) / 537Mbps (Upload)
    Browser
    Firefox
    Antivirus
    Malwarebytes
    Other Info
    I use this computer for photo/video editing and to track severe weather
Please run the V2 log collector > post a share link

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com


Open event viewer > system and application > post share links

www.yourwindowsguide.com

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com
 

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
One other thing to try:

Just unplugging obviously should not cause a shutdown, but we are still not sure if that is a hardware or software issue.

What happens if you do not even load Windows? Boot into BIOS, a thumb drive, whatever - just don't boot into Windows. Try to plug in / unplug while outside of Windows. If that also causes a shutdown then the problem is 100% not Windows.

Also, when you say "shutdown", is this an orderly shutdown or a hard crash kind of a shutdown? If orderly, I would strongly suggest reviewing event logs to see if a reason for the shutdown is being logged.
 

My Computers My Computers

System One System Two

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
JAM83 said:
Windows 11 is weird. Earlier this year, my main screen would flicker off after I got up from my seat. . . LOL I never found the cause of it. It stopped on its own
Click to expand...

Off topic, but that's likely the intentional sensing technology that determines you're no longer in front of the screen.

learn.microsoft.com

Presence sensing

Describes presence sensing, which is an umbrella of features that are enabled by presence sensor reading.
learn.microsoft.com
 

My Computer My Computer

At a glance

Windows 11 Pro 24H2Intel Ultra 7 155H16gbIntel Arc integrated
OS
Windows 11 Pro 24H2
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel Ultra 7 155H
Memory
16gb
Graphics Card(s)
Intel Arc integrated
Hard Drives
SSD
zbook said:
Please run the V2 log collector > post a share link

www.elevenforum.com

BSOD - Posting Instructions

BSOD - Posting Instructions This will show you how to help provide needed information about your system and dump files. It will not contain any personal or sensitive information about you or your data. To get better help with your Windows BSOD issue, please read these instructions and follow...
www.elevenforum.com www.elevenforum.com


Open event viewer > system and application > post share links

www.yourwindowsguide.com

How to share event logs in case of a computer issue

This article explains how to share Event Logs from the event viewer in case if you have a Windows problem as investigation would help.
www.yourwindowsguide.com www.yourwindowsguide.com
Click to expand...
Sorry, with my dyslexia and no experience at all dealing with soft ware problems, I could not follow all the steps.
The only thing I managed is to generate the dump file picture.log.webp
 

My Computer My Computer

At a glance

windows 11Processor Intel(R) Core(TM) Ultra 7 155H, 380...32 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
System Model HP OmniStudio X All-in-One Desktop 32-c0xxx
CPU
Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16
Memory
32 GB
Hard Drives
one two tera bytes
hsehestedt said:
One other thing to try:

Just unplugging obviously should not cause a shutdown, but we are still not sure if that is a hardware or software issue.

What happens if you do not even load Windows? Boot into BIOS, a thumb drive, whatever - just don't boot into Windows. Try to plug in / unplug while outside of Windows. If that also causes a shutdown then the problem is 100% not Windows.

Also, when you say "shutdown", is this an orderly shutdown or a hard crash kind of a shutdown? If orderly, I would strongly suggest reviewing event logs to see if a reason for the shutdown is being logged.
Click to expand...
It was an instant shut down, I had to click several times the start button to get t working.
Right now it seem to work normally and I can open windows Legacy media player. but the windows 11 media player does stayed grayed out.
 

My Computer My Computer

At a glance

windows 11Processor Intel(R) Core(TM) Ultra 7 155H, 380...32 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
System Model HP OmniStudio X All-in-One Desktop 32-c0xxx
CPU
Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16
Memory
32 GB
Hard Drives
one two tera bytes
Joop said:
After I clicked on "read more" on a Face Book article, the sound stopped working.
I unplugged and re plugged in the headphones and my PC shut down.
Then after several tries to start the PC, I unplugged the headphones again and tried the sound.
It worked for a brief moment and the PC shut down again.
After a restart, I reinstalled the windows media 11.
However, I could not open the app, it stayed grayed out.
I ran a full scan with Malwarebytes and a scan with an free on line ESET scan.
No malware was detected.
Click to expand...
Sorry, the headphones are not connected via USB, they are plugged in directly in the PC.
 

My Computer My Computer

At a glance

windows 11Processor Intel(R) Core(TM) Ultra 7 155H, 380...32 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
System Model HP OmniStudio X All-in-One Desktop 32-c0xxx
CPU
Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16
Memory
32 GB
Hard Drives
one two tera bytes
antspants said:
Out of interest:

Go to Device Manager → Universal Serial Bus controllers.
Right-click each USB Root Hub → Properties → Power Management tab → Uncheck “Allow the computer to turn off this device to save power.”
Click to expand...
Sorry, the headphones are directly plugged into the PC, not via USB
 

My Computer My Computer

At a glance

windows 11Processor Intel(R) Core(TM) Ultra 7 155H, 380...32 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
System Model HP OmniStudio X All-in-One Desktop 32-c0xxx
CPU
Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16
Memory
32 GB
Hard Drives
one two tera bytes

My Computer My Computer

At a glance

Windows 10Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz16 GB Total: Manufacturer : Samsung MemoryTyp...NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
OS
Windows 10
Computer type
Laptop
Manufacturer/Model
HP
CPU
Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
Motherboard
Product : 190A Version : KBC Version 94.56
Memory
16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
Graphics Card(s)
NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
Sound Card
IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
Hard Drives
Model Hitachi HTS727575A9E364
Antivirus
Microsoft Defender
Other Info
Mobile Workstation
Joop said:
Sorry, the headphones are directly plugged into the PC, not via USB
Click to expand...


OK if you say so. So what’s with the title?

“PC shuts down after using USB headphones“​

 

My Computers My Computers

System One System Two Other systems

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz32.0 GB of I forget and the box is in storage.Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    OS
    Windows 11 Pro 25H2 Build 26200.9168
    Computer type
    PC/Desktop
    Manufacturer/Model
    Sin-built 2013
    CPU
    Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
    Motherboard
    ASUS ROG Maximus VI Formula
    Memory
    32.0 GB of I forget and the box is in storage.
    Graphics Card(s)
    Gigabyte nVidia GeForce GTX 1660 Super OC 6GB
    Sound Card
    ROG SupremeFX Formula 8-Channel High Definition Audio
    Monitor(s) Displays
    5 x LG 25MS500-B - 1 x 24MK430H-B - 1 x Wacom Pro 22" Touch Screen Tablet
    Screen Resolution
    All over the place
    Hard Drives
    Too many to list. OS on Samsung 1TB 870 QVO SATA
    PSU
    Silverstone 1500
    Case
    NZXT Phantom 820 Full-Tower Case
    Cooling
    Noctua NH-D15 Elite Class Dual Tower CPU Cooler / 6 x EziDIY 120mm / 2 x Corsair 140mm somethings / 1 x 140mm Thermaltake something / 2 x 200mm Corsair.
    Keyboard
    Corsair K95 / Logitech diNovo Edge Wireless
    Mouse
    Logitech: G402 / G502 / Mx Masters / Mx Air Cordless
    Internet Speed
    2000/500Mbps
    Browser
    All sorts
    Antivirus
    Kaspersky Premium
    Other Info
    ㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤㅤ⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀
    TP-Link BE9300 WiFi 7 Bluetooth 5.4 (Archer TBE550E)
    TP-Link TX201 V1 2.5GB Lan

    Grandstream HT812 - VoIP
    ASUS DSL-AX82U - Mesh
    ASUS RT-AC68U - Mesh
    ASUS RT-BE88U Router

    Brother MFC-L2880DW Printer

    I’m on a horse.

  • At a glance

    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)13th Generation Intel® Core™ i5-1340P Process...16GB LPDDR5-52001x Intel® Iris® Xe Graphics
    Operating System
    Windows 11 Pro 25H2 Build 26200.9168 (Wifes)
    Computer type
    Laptop
    Manufacturer/Model
    LENOVO Yoga 7 14IRL8 - Type 82YL
    CPU
    13th Generation Intel® Core™ i5-1340P Processor(Core™ i5-1340P)
    Memory
    16GB LPDDR5-5200
    Graphics card(s)
    1x Intel® Iris® Xe Graphics
    Sound Card
    Optimized with Dolby Atmos®
    Screen Resolution
    QHD 2880 x 1800 OLED
    Hard Drives
    M.2 512 GB SSD PCIe
    Mouse
    Logiteck MX Master 3S
    Internet Speed
    2000/500
    Antivirus
    Defender / Malwarebytes
    Other Info
    …still on a horse.


    Wireless Network: Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above
    Ports: 1x 1 Novo button; 2 in 1 Audio Combo jack; Micro SD Card Reader; HDMI 1.4b; 2 x USB Type-C (TBT4)
    USB 3.2 Gen 2 DP 1.4a
    PD 3.0); 1 x USB 3.2 Gen1 Type A
    Camera
    1x 1080P FHD IR/RGB Hybrid with Privacy Shutter and Dual Array Microphone
    Graphics
    1x Intel® Iris® Xe Graphics
    Monitor
    14" WUXGA
    Form Factor
    Convertible Notebook
  • Windows 11 Pro 25H2 Build 26200.9168 (Wifes)

    Yoga 7 2-in-1 14IML9 - Type 83DJ

    Processor: Intel® Core™ Ultra 7 155H Processor(Core™ Ultra 7 155H)

    Memory: 32GB LPD5X-7467

    Hard Drive: 1 TB SSD PCIe

    Wireless Network: 1x Wi-Fi 6E 2x2 AX; Bluetooth® 5.1 or above

    Ports: 1 x HDMI 2.1 TMDS; 1 x Novo Button; 1 x Combo Audio Jack
    2 x USB-C (USB 4.0)
    1 x USB-A 3.2 Gen 1

    Camera: 1080P FHD IR Hybrid with Dual Microphone

    Graphics: Intel® Arc™ Graphics

    Monitor: 14" 2.8K

    ...Where's my horse?
antspants said:
OK if you say so. So what’s with the title?

“PC shuts down after using USB headphones“​

Click to expand...
Sorry, my mistake, I should have stated "the PC shuts down after plugging in the head phones"
 

My Computer My Computer

At a glance

windows 11Processor Intel(R) Core(TM) Ultra 7 155H, 380...32 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
System Model HP OmniStudio X All-in-One Desktop 32-c0xxx
CPU
Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16
Memory
32 GB
Hard Drives
one two tera bytes
However it happened, all seem to work properly now, except that the windows 11 media player icon does stayed grayed out.
Only the Legacy windows media player icon works.
 

My Computer My Computer

At a glance

windows 11Processor Intel(R) Core(TM) Ultra 7 155H, 380...32 GB
OS
windows 11
Computer type
PC/Desktop
Manufacturer/Model
System Model HP OmniStudio X All-in-One Desktop 32-c0xxx
CPU
Processor Intel(R) Core(TM) Ultra 7 155H, 3800 Mhz, 16
Memory
32 GB
Hard Drives
one two tera bytes
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