black screen after wake up from sleep or hibernate


nic2024

Active member
Member
Local time
6:28 AM
Posts
55
OS
Windows 11 Pro 24H2 26120.2130
win11 newest beta version, before reinstall whole system works fine.
But after reinstall, schedule to sleep then wake up get black screen. HDD works a while then auto hibernate.
click mouse or keyboard when black screen can back to lockscreen.

googled whole 3 days unable to work out.

anyone met this?
 

My Computer My Computer

At a glance

Windows 11 Pro 24H2 26120.2130Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60...12.0 GB (11.5 GB usable)NVIDIA NVS 5400M and Intel HD 4000
OS
Windows 11 Pro 24H2 26120.2130
Computer type
Laptop
Manufacturer/Model
Lenovo ZHAOYANG K49
CPU
Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60 GHz
Memory
12.0 GB (11.5 GB usable)
Graphics Card(s)
NVIDIA NVS 5400M and Intel HD 4000
Hard Drives
SAMSUNG SSD PM830 mSATA 32GB
WDC WD10JPVX-22JC3T0(1.0TB)
Browser
Chrome
This sounds like a typical display driver issue. By any chance is your system a laptop computer? I ask because those are the systems that this most frequently applies to.

If your system is a laptop or a prebuilt system by a company like Dell, HP, Lenovo, etc. I suggest obtaining the latest display driver from that company and installing it rather than the generic drivers from Intel, Nvidia, etc.

I have one laptop where I only get a black screen when coming out of sleep unless I have the drivers from the manufacturer (ASUS) installed.

On another laptop, I have discovered that I MUST install the HP provided driver first, then I can upgrade to the latest generic Intel driver, but only if I upgrade over the HP provided driver.
 

My Computers My Computers

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
1.I think it's driver issue. But I install, uninstall all drivers still no luck.
2.old labtop, not prebuilt system, I install by myself from uup dump.
3. my gpu is Nvidia 5400M + Intel HD 4000.

It's been a long time since last I install whole system, really forgot why it works before.
But defenitely install gpu driver by myself before, bcv I want to play some games kind of.

R U sure definitely GPU driver's issue? not others?
 

My Computer My Computer

At a glance

Windows 11 Pro 24H2 26120.2130Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60...12.0 GB (11.5 GB usable)NVIDIA NVS 5400M and Intel HD 4000
OS
Windows 11 Pro 24H2 26120.2130
Computer type
Laptop
Manufacturer/Model
Lenovo ZHAOYANG K49
CPU
Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60 GHz
Memory
12.0 GB (11.5 GB usable)
Graphics Card(s)
NVIDIA NVS 5400M and Intel HD 4000
Hard Drives
SAMSUNG SSD PM830 mSATA 32GB
WDC WD10JPVX-22JC3T0(1.0TB)
Browser
Chrome
No, I cannot be certain that a display driver is the issue. What I am simply saying is that the exact symptom you described frequently comes down to that.

In the meantime, could you provide the precise make and model of the laptop? That will help us to lookup info related to that specific system.
 

My Computers My Computers

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Lenovo k49 but 12G RAM model.

Strange thing happened today. I make a schedule to hibernate at PM 5:30 and wake up at 9:30 AM.
It works.
But if sleep in just 1~2 minutes then defenitily blackscreen.
 

My Computer My Computer

At a glance

Windows 11 Pro 24H2 26120.2130Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60...12.0 GB (11.5 GB usable)NVIDIA NVS 5400M and Intel HD 4000
OS
Windows 11 Pro 24H2 26120.2130
Computer type
Laptop
Manufacturer/Model
Lenovo ZHAOYANG K49
CPU
Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60 GHz
Memory
12.0 GB (11.5 GB usable)
Graphics Card(s)
NVIDIA NVS 5400M and Intel HD 4000
Hard Drives
SAMSUNG SSD PM830 mSATA 32GB
WDC WD10JPVX-22JC3T0(1.0TB)
Browser
Chrome
Lenovo k49 but 12G RAM model.

Strange thing happened today. I make a schedule to hibernate at PM 5:30 and wake up at 9:30 AM.
It works.
But if sleep in just 1~2 minutes then defenitily blackscreen.
Makes sense. When you hibernate, the system gets shut down whereas when sleeping, the system continues to have power.
 

My Computers My Computers

  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-14650HX32 GBNo GPU - Built-in Intel Graphics
    OS
    Win11 Pro 25H2 (RTM+)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Acemagic
    CPU
    Intel i7-14650HX
    Memory
    32 GB
    Graphics Card(s)
    No GPU - Built-in Intel Graphics
    Sound Card
    Integrated
    Monitor(s) Displays
    Varies as machine will often be moved to locations with different monitors
    Screen Resolution
    Varies
    Hard Drives
    1 x 1TB Gen 4 NVMe SSD
    PSU
    120W Power Brick
    Keyboard
    Corsair K70 Max RGB Magnetic Keyboard
    Mouse
    Logitech MX Master 3
    Internet Speed
    1Gb Up / 1 Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
  • At a glance

    Win11 Pro 25H2 (RTM+)Intel i7-1255U16 GBIntel Iris Xe Graphics
    Operating System
    Win11 Pro 25H2 (RTM+)
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo ThinkBook 13x Gen 2
    CPU
    Intel i7-1255U
    Memory
    16 GB
    Graphics card(s)
    Intel Iris Xe Graphics
    Sound Card
    Realtek® ALC3306-CG codec
    Monitor(s) Displays
    13.3-inch IPS Display
    Screen Resolution
    WQXGA (2560 x 1600)
    Hard Drives
    2 TB 4 x 4 NVMe SSD
    PSU
    USB-C / Thunderbolt 4 Power / Charging
    Keyboard
    Backlit, spill resistant keyboard
    Mouse
    Buttonless Glass Precision Touchpad
    Internet Speed
    1Gb Up / 1Gb Down
    Browser
    Edge
    Antivirus
    Windows Defender
    Other Info
    WiFi 6e / Bluetooth 5.1 / Facial Recognition / Fingerprint Sensor / ToF (Time of Flight) Human Presence Sensor
Makes sense. When you hibernate, the system gets shut down whereas when sleeping, the system continues to have power.
I didn't said very clear.
I tried hibernate or sleep manually,after several minutes use schedule to walkup both got blackscreen finally.
but with schedule 5:30pm to hibernate, 9:00am to sleep it works well.
maybe took a long time to take effect? out of my knowledge.
 

My Computer My Computer

At a glance

Windows 11 Pro 24H2 26120.2130Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60...12.0 GB (11.5 GB usable)NVIDIA NVS 5400M and Intel HD 4000
OS
Windows 11 Pro 24H2 26120.2130
Computer type
Laptop
Manufacturer/Model
Lenovo ZHAOYANG K49
CPU
Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz 2.60 GHz
Memory
12.0 GB (11.5 GB usable)
Graphics Card(s)
NVIDIA NVS 5400M and Intel HD 4000
Hard Drives
SAMSUNG SSD PM830 mSATA 32GB
WDC WD10JPVX-22JC3T0(1.0TB)
Browser
Chrome
Do you have up to date Video drivers?
 

My Computers My Computers

  • At a glance

    Windows 11 Enterprise 25H2 26200 7462Intel XEON E5-2699 v364GB Teamgroup UD4-3600NVIDIA GeForce GTX 1080 Ti
    OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router
  • At a glance

    25H2 26200.50748GB
    Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
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