QuickBooks vs. My hardware vs. My understanding or lack of?


Markg2

Well-known member
Local time
11:39 AM
Posts
71
Location
Evergreen, CO
OS
Windows 10
A year ago I purchased what I thought to be a quick laptop. A Lenovo Win11 Ideapad Intel Evo i7 - 12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz (I had waited until the 12 Gen chipset was generally shipping before purchasing) - 32.0 GB (31.7 GB usable). Windows 11 Home version 23H2 - Build 22631.3447.

And this is where the wheels of my thinking may have gone sideways. I recognized that the clock speed was less than spectacular, but, it was my understanding that intel/Lenovo more than compensated for the slower speed vis a vie the advanced chipset, cores and that the chipset's slower speed was an energy saving mechanism.

Now forward to today and making a too long story short - I'm finding that QuickBooks is now saying in conjunction with their 2022-23 update, the minimum clock speed is 2.4 GHz. And to emphasize, the laptop will no longer load QB.

Would someone please explain if I was totally off base or if QB is strictly basing their minimum hardware on clock speed?

Mark
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Win11 laptop Slim 7 evo i7
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Memory
    32.0 GB (31.7 GB usable)
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    SAMSUNG MZNLN512HCJH-000L1 (SSD)
    Browser
    Firefox
    Antivirus
    Bitdefender
    Other Info
    NORD_VPN -- The previous OS, Win10 will not allow the new Win11 to save.
Many programs will specify the minimum hardware their program will run smoothly on. It's been 4 years since I last was treasurer for our church and I used QB. I had installed Version 2019 on a Win10 2.3GHz computer with 8GB RAM and was okay.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
2 clarifications-

QB's 2022 was running fine the last time used on the laptop the fall of 2023. Connie needed it for a meeting today and I set about updating to her current data file (from her desktop). That's when the laptop continually encountered a stop error. And I was told by a QB manager (having escalated the call) that QB updated the software the end of 2023 and now the stop due to chip speed.

All that said, I know we'll need a new laptop for QB. But I need to understand the plus/minus, approximate relevant performance of an advanced (at the time) chipset versus clock speed. Do need to stop paying so much attention to the Gen chipset and focus on clock speed? And forget about energy savings and just get the fastest clock speed realistically available?

Or, and this is important, is QB doing a very simple, blunt determination by using clock speed and disregarding the other factors invoked in performance?

Mark
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Win11 laptop Slim 7 evo i7
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Memory
    32.0 GB (31.7 GB usable)
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    SAMSUNG MZNLN512HCJH-000L1 (SSD)
    Browser
    Firefox
    Antivirus
    Bitdefender
    Other Info
    NORD_VPN -- The previous OS, Win10 will not allow the new Win11 to save.
It's hard to guess what QB is trying to do, I can understand graphics designers and movie makers needing more speed. Maybe the features of tracking investments and other such things need faster machines for that type online access. I always wanted to try SAGE, the successor to Peachtree Accounting but never got around to it. Quicken has also been changing, now with a Home and Business version.
 

My Computers

System One System Two

  • OS
    Win11 Pro RTM
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe
  • Operating System
    Windows 11 Pro RTM x64
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 2TB WDC HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security

My Computer

System One

  • OS
    Microsoft Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI MS-7D98
    CPU
    Intel Core i5-13490F
    Motherboard
    MSI B760 GAMING PLUS WIFI
    Memory
    2 x 16 Patriot Memory (PDP Systems) PSD516G560081
    Graphics Card(s)
    GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
    Sound Card
    Bluetooth Аудио
    Monitor(s) Displays
    INNOCN 15K1F
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD_BLACK SN770 250GB
    KINGSTON SNV2S1000G (ELFK0S.6)
    PSU
    Thermaltake Toughpower GF3 1000W
    Case
    CG560 - DeepCool
    Cooling
    ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
    Keyboard
    Corsair K70 RGB TKL
    Mouse
    Corsair KATAR PRO XT
    Internet Speed
    100 Mbps
    Browser
    Firefox
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    https://www.userbenchmark.com/UserRun/66553205
I'm giving you the speed as listed under System. Speed being locked is above my level. But if your supposition is correct, then is there a way to unlock the speed block? And why on earth would the speed be locked other than for Lenovo/Intel to get some sort of energy rating?

And assume I overclock the CPU, would that speed then be changed in System? If the overclocked speed does not then I'm fairly certain QB would still stop the program since the program is likely looking at the System value. No?
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Win11 laptop Slim 7 evo i7
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Memory
    32.0 GB (31.7 GB usable)
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    SAMSUNG MZNLN512HCJH-000L1 (SSD)
    Browser
    Firefox
    Antivirus
    Bitdefender
    Other Info
    NORD_VPN -- The previous OS, Win10 will not allow the new Win11 to save.
It should just work without user intervention.

Find your laptop on the Lenovo website and take a look 'Tech Specs'.
 
Last edited:

My Computer

System One

  • OS
    Microsoft Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    MSI MS-7D98
    CPU
    Intel Core i5-13490F
    Motherboard
    MSI B760 GAMING PLUS WIFI
    Memory
    2 x 16 Patriot Memory (PDP Systems) PSD516G560081
    Graphics Card(s)
    GIGABYTE GeForce RTX 4070 WINDFORCE OC 12G (GV-N4070WF3OC-12GD)
    Sound Card
    Bluetooth Аудио
    Monitor(s) Displays
    INNOCN 15K1F
    Screen Resolution
    1920 x 1080
    Hard Drives
    WD_BLACK SN770 250GB
    KINGSTON SNV2S1000G (ELFK0S.6)
    PSU
    Thermaltake Toughpower GF3 1000W
    Case
    CG560 - DeepCool
    Cooling
    ID-COOLING SE-224-XTS / 2 x 140Mm Fan - rear and top; 3 x 120Mm - front
    Keyboard
    Corsair K70 RGB TKL
    Mouse
    Corsair KATAR PRO XT
    Internet Speed
    100 Mbps
    Browser
    Firefox
    Antivirus
    Microsoft Defender Antivirus
    Other Info
    https://www.userbenchmark.com/UserRun/66553205
I've done a bit of reading and thanks for the link.

It's clear that my system way over performs QB's requirement. Unfortunately, I'm certain QB's and support are looking at the System clock speed - period.

It's sort of nuts that they do not wish to understand Intel's Turbo Boost and the rest of the performance values and although I'll give it a shot, I doubt even if I were to convince the escalated support person of the facts - they probably cannot override the program looking at System.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo Win11 laptop Slim 7 evo i7
    CPU
    12th Gen Intel(R) Core(TM) i7-12700H 2.30 GHz
    Memory
    32.0 GB (31.7 GB usable)
    Sound Card
    Realtek High Definition Audio
    Hard Drives
    SAMSUNG MZNLN512HCJH-000L1 (SSD)
    Browser
    Firefox
    Antivirus
    Bitdefender
    Other Info
    NORD_VPN -- The previous OS, Win10 will not allow the new Win11 to save.
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