Solved completely random freezing


badwolf1009

Active member
Local time
7:20 AM
Posts
9
OS
Windows 11 Home
I'm hoping someone can help. I'm not a tech type of person and only know the basics about computers.

I have a Dell XPS 8940. It's about 2 years old.

Windows 11, updated from windows 10

Windows 11 Home build 22621.3007

Processor 11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 GHz

Installed RAM 96.0 GB (95.6 GB usable)

System type 64-bit operating system, x64-based processor

Nvidia GeForce RTX 3070

Hard drives are:

NVMe PM9A1 NVMe Samsung 1024GB

ST2000DM008-2FR102

I don't know what else you need.

My computer started randomly freezing a few days ago. I'll just be watching a movie or just something as simple as checking my email and it will freeze and make a loud buzzing type noise if I'm watching a movie. It will continue to remain frozen until I force shut it down. It does this several times a day since Jan 6 or 7. I'll check in the morning and it will have froze sometime in the middle of the night. It's just completely random. It will go 20 hours without freezing then I'll use it for 4 hours and it will freeze twice during that time. It just went 15 hours without freezing, went to bed and it was frozen when I woke up.

It was a good computer with only minor issues before this.

I tried searching for the problem and doing a few things.

Updated all drivers. I even switched from game ready driver to studio driver on Nvidia GeForce Experience . Didn't help. Installed all the latest windows updates ( I still don't have 23H2. It showed up in updates and then disappeared and I haven't seem it since). I've ran virus and malware scans, different scans for hardware through a few programs, did sfc scannow. All appears fine. My temperature seems fine.

Everything seems fine until it freezes. It freezes checking my email, it freezes streaming a movie, it freezes at night when no ones using it.

I found maybe it was the GameInput services doing it because it showed errors in in event viewer so I followed instructions to fix that. No more errors, but it still freezes.

Event viewer shows a few other errors:

The server {8CFC164F-4BE5-4FDD-94E9-E2AF73ED4A19} did not register with DCOM within the required timeout.

The server {AB8902B4-09CA-4BB6-B78D-A8F59079A8D5} did not register with DCOM within the required timeout.



And a few warnings like:

The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID

{2593F8B9-4EAF-457C-B68A-50F6B8EA6B54}

and APPID

{15C20B67-12E7-4BB6-92BB-7AFF07997402}

to the user GagnonDesktop\badwo SID (S-1-5-21-3837957091-2534941205-3899143363-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool.



The hypervisor did not enable mitigations for side channel vulnerabilities for virtual machines because HyperThreading is enabled. To enable mitigations for virtual machines, disable HyperThreading.


Disk 2 has been surprise removed. (sometimes it says disk 1 or disk 3, I don't even have any disks 1,2,or3?)


There was no warnings or errors listed at the time it froze last.


I read to turn off Hardware-Accelerated GPU Scheduling so I did that. Freezes.

Read that maybe it was an audio driver so I disabled the Nvidia audio driver. Didn't work. Then I read it might be the Realtek driver so I uninstalled or disabled that, can't remember. Still froze and I had no sound at all so that's back.

This all started after I did a few updates and also after I tried playing Sims2. That's the first time it started freezing on me. Someone said to use graphicsrulesmaker to fix sims2 , but I haven't really tried it since because I'm trying to fix the random freezing. The only other thing I did different than normal was to install a live wallpaper and have since uninstalled graphicsrulesmaker and uninstalled the wallpaper. Looking at control panel the things that were installed the day this started were: Killer Ethernet Performance Driver Suite UWD, Adobe Acrobat, Killer Wireless Driver UWD, Microsoft visual C++ 2013 Resdistributable, Microsoft Windows Desktop Runtime, Dell SupportAssist Remediation, Microsoft visual C++ 2013 Resdistributable( it shows it twice), and Intel Management Engine Components. Could it be any of those??
The only other thing I did was to remove a college account from it so I didn't have to keep putting my pin in it every time I was away from it for a few hours.

I've read about doing a clean install, but I'm clueless and scared on how to do that and honestly afraid it would freeze during that. And from what I've read, it didn't help other people who have had random freezing. How do I make this stop?
 
Windows Build/Version
Windows 11 Home build 22621.3007

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 G
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia RTX 3070
    Other Info
    22H2; OS Build 22623.891
Sorry, I do not know the answer - can only say that I have suffered from an identical problem with the same Event Viewer entries for the last 18 months - PLUS - since updates in the last few days, KB5033920 & KB5034123 (after 22H2 update), computer, especially YouTube, running very jerkily and slowly - Anyone else suffering a similar problem ?
 

My Computer

System One

  • OS
    window11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Lenovo
Please read the link below and follow the instructions:

I realise you are not reporting any BSOD issues, but this is close enough.
 

My Computer

System One

  • OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 3900X
    Motherboard
    ASUS ROG Strix X570-E Gaming
    Memory
    G-Skill RipjawsV F4-3600C18 (16GB x 2)
    Graphics Card(s)
    Gigabyte RX 5700 XT Gaming OC
    Sound Card
    Realtek ALC1220P
    Monitor(s) Displays
    ASUS VE278 (x 2)
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 850 Pro 256GB
    Samsung 970 Pro NVMe 512GB (x 2)
    ST10000VN0004 10TB (x 2)
    ST10000VN0008 10TB (x 2)
    ST4000VN000 4TB (x 2)
    PSU
    Corsair HX1000
    Case
    Corsair Carbide 400R
    Cooling
    AMD Wraith Prism (Stock)
    Keyboard
    Logitech G213
    Mouse
    Logitech G502
    Internet Speed
    100Mbps down / 40Mbps up
    Browser
    Firefox - Chrome - Edge
    Antivirus
    Windows Defender - Clamwin

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 G
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia RTX 3070
    Other Info
    22H2; OS Build 22623.891
Try running SFC /SCANNOW in an elevated command prompt. Press Win + X and use Terminal or Command Prompt.
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3374
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
Try running SFC /SCANNOW in an elevated command prompt. Press Win + X and use Terminal or Command Prompt.
Windows Resource Protection did not find any integrity violations.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 G
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia RTX 3070
    Other Info
    22H2; OS Build 22623.891
See what happens if you use 'safe mode with networking'?
 

My Computers

System One System Two

  • OS
    11 Pro 23H2 OS build 22631.3374
    Computer type
    Laptop
    Manufacturer/Model
    Acer Swift SF114-34
    CPU
    Pentium Silver N6000 1.10GHz
    Memory
    4GB
    Screen Resolution
    1920 x 1080
    Hard Drives
    SSD
    Cooling
    fanless
    Internet Speed
    13Mbps
    Browser
    Brave, Edge or Firefox
    Antivirus
    Webroot Secure Anywhere
    Other Info
    System 3

    ASUS T100TA Transformer
    Processor Intel Atom Z3740 @ 1.33GHz
    Installed RAM 2.00 GB (1.89 GB usable)
    System type 32-bit operating system, x64-based processor

    Edition Windows 10 Home
    Version 22H2 build 19045.3570
  • Operating System
    Windows 11 Pro 23H2 22631.2506
    Computer type
    Laptop
    Manufacturer/Model
    HP Mini 210-1090NR PC (bought in late 2009!)
    CPU
    Atom N450 1.66GHz
    Memory
    2GB
( I still don't have 23H2. It showed up in updates and then disappeared and I haven't seem it since)

You can download the Enablement Package and install it manually to get 23H2 and it's features.

windows11.0-kb5027397-x64.msu (ZIP)

 

My Computers

System One System Two

  • OS
    Win 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-12700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    Sound Blaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11)
    SK hynix P41 500GB NVMe (Win 10)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 10 22H2 19045.4291
    On System One
  • Operating System
    Win 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA RTX 2060 KO Ultra Gaming
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
Your Seagate disk ST2000DM008-2FR102 maybe starting to fail.
Download Crystal Disk Info and or DiskGenius in my signature. View the SMART info on both the SSD and the Seagate HDD.
If either reports that it is any less then Good, the drive needs to be replaced.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security
Hmm, maybe we're on to something here. Found your post when googling Windows 11 freeze and what do you know, I have pretty much the same spec as you (Dell XPS 8940, i9-11900k, RTX3070).

Freezes started happening not long ago, unfortunately can't pinpoint when exactly or what I did previously. Have similar events in the log although I'm not convinced they are related. There are no disk events though. I've made sure to update drivers again (using the Dell tool as well as optional updates from Windows Update) but still freezing -- even got worse if anything (four times tgis morning alone).

I'm suspecting my secondary monitor to be "involved" somehow because this morning it happened once when I turned it on and another time when I clicked there. Have turned that off for now and will monitor. But even if that turns out to be a valid symptom, the cause is unclear. Do you have a multi-mon setup?

(Also just found this, another Dell XPS 8940:
)
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
Hmm, maybe we're on to something here. Found your post when googling Windows 11 freeze and what do you know, I have pretty much the same spec as you (Dell XPS 8940, i9-11900k, RTX3070).

Freezes started happening not long ago, unfortunately can't pinpoint when exactly or what I did previously. Have similar events in the log although I'm not convinced they are related. There are no disk events though. I've made sure to update drivers again (using the Dell tool as well as optional updates from Windows Update) but still freezing -- even got worse if anything (four times tgis morning alone).

I'm suspecting my secondary monitor to be "involved" somehow because this morning it happened once when I turned it on and another time when I clicked there. Have turned that off for now and will monitor. But even if that turns out to be a valid symptom, the cause is unclear. Do you have a multi-mon setup?

(Also just found this, another Dell XPS 8940:
)

I do have two monitors hooked up.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 G
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia RTX 3070
    Other Info
    22H2; OS Build 22623.891
Your Seagate disk ST2000DM008-2FR102 maybe starting to fail.
Download Crystal Disk Info and or DiskGenius in my signature. View the SMART info on both the SSD and the Seagate HDD.
If either reports that it is any less then Good, the drive needs to be replaced.
Both say Good
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 G
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia RTX 3070
    Other Info
    22H2; OS Build 22623.891
Hmm, maybe we're on to something here. Found your post when googling Windows 11 freeze and what do you know, I have pretty much the same spec as you (Dell XPS 8940, i9-11900k, RTX3070).

Freezes started happening not long ago, unfortunately can't pinpoint when exactly or what I did previously. Have similar events in the log although I'm not convinced they are related. There are no disk events though. I've made sure to update drivers again (using the Dell tool as well as optional updates from Windows Update) but still freezing -- even got worse if anything (four times tgis morning alone).

I'm suspecting my secondary monitor to be "involved" somehow because this morning it happened once when I turned it on and another time when I clicked there. Have turned that off for now and will monitor. But even if that turns out to be a valid symptom, the cause is unclear. Do you have a multi-mon setup?

(Also just found this, another Dell XPS 8940:
)
Well, it's not the second monitor. I unhooked it earlier and it just froze on me again.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 G
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia RTX 3070
    Other Info
    22H2; OS Build 22623.891
Same here. Trying older BIOS versions right now as I remember updating it not too long ago. However, not sure which one I had before. 2.16.x and 2.13.x are freezing on me, will keep trying for the lack of other ideas.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
Please perform the following steps: (in sequence)


1) Run Tuneup plus > post a share link using one drive, drop box, or google drive






2) Turn off Windows fast startup:




3) Create a new restore point:




4) Detach all non-Windows drives continuously for 3 days

If there is any freezing during the 3 days then report into this thread the date and time of the freezing.

Make sure that no drives including flash drives are attached during the 3 days.



5) If there are any freezes then plan to run the Dell custom diagnostics > post a share link using one drive, drop box, or google drive displaying the tests performed with results



6) If there are no freezes during the 3 days then reattach non-Windows drives > report any new freezing









Code:
------------------------
Disk & DVD/CD-ROM Drives
------------------------
      Drive: C:
 Free Space: 533.8 GB
Total Space: 955.4 GB
File System: NTFS
      Model: NVMe PM9A1 NVMe Samsung 1024GB

      Drive: D:
 Free Space: 1483.0 GB
Total Space: 1907.6 GB
File System: NTFS
      Model: ST2000DM008-2FR102

      Drive: E:
      Model: ATA PLDS DVD+/-RW DU-8A5LH
     Driver: C:\WINDOWS\SYSTEM32\DRIVERS\CDROM.SYS, 10.00.22621.0001 (English), 5/7/2022 00:19:03, 204800 bytes






Code:
Event[1089]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.2150000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1090]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.2180000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1091]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.3210000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1092]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.3230000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1093]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.5970000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1094]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.5990000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1095]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.6020000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1096]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.6050000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1097]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9730000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1098]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9750000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1099]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9770000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1100]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9790000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1101]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9830000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1102]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9860000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1103]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9870000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1104]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9890000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1105]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9910000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.

Event[1106]
  Log Name: System
  Source: disk
  Date: 2024-01-03T20:57:40.9930000Z
  Event ID: 154
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic,
  User: N/A
  User Name: N/A
  Computer: GagnonDesktop
  Description:
The IO operation at logical block address 0x0 for Disk 3 (PDO name: \Device\00000074) failed due to a hardware error.


Code:
Event[7449]
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2024-01-13T08:45:32.3450000Z
  Event ID: 29
  Task: N/A
  Level: Error
  Opcode: Info 

  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: GagnonDesktop
  Description:
Windows failed fast startup with error status 0xC00000D4.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
So, I think I fixed it. It's been several days now and I have had no freezing. I'm not sure exactly what the problem was, but I did a few things and haven't had a problem since. The couple things I did after the last freezing:

uninstalled Sims 2, uninstalled EA app, uninstalled GeForce Experience, turned off vertical sync in Nvidia control panel, uninstalled Nvidia drivers using display driver uninstaller and did a clean install downloading and using the 536.40 nvidia driver downloaded from Dell, Nvidia audio drivers were also uninstalled and I had no sound so I reinstalled the Realtek HD Audio driver from Dell website. Been zero freezing/lock up since then.
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
    CPU
    11th Gen Intel(R) Core(TM) i7-11700K @ 3.60GHz 3.50 G
    Memory
    32.0 GB
    Graphics Card(s)
    Nvidia RTX 3070
    Other Info
    22H2; OS Build 22623.891
The thread can be closed or you can post a new V2 share link in one week.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I'd just like to add that I immediately followed what you were doing. Uninstalled Nvidia-Driver using DDU and installed 536.40 from Dell page. PC has been running for two days straight where it would freeze every hour or so before.

I'm very glad it's a software issue after all. Cleanly reinstalling the GPU drivers is definitely worth trying before anything else for anyone arriving here through Google :D
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell
I'm not a pro tech person. I'm a home desktop PC user who knows how to do some amount of troubleshooting, and how to do a complete wipe and raw reinstall of my PC. I started having random, chronic freeze ups with no rhyme or reason sometime in early January 2024. The only way to get my PC to work again was to hold the tower's power button down until the machine shut down, and then start it again. I thought the problem was because of issues with the newest January Windows updates that came in, so I tried doing a system restore back to before the freeze ups started. No help. I also ran sfc /scannow and a Windows Defender offline scan, but neither found anything. I've worked with Microsoft & Dell tech support before and, sometimes, they've been a great help. But, oftentimes, they just reinstall Windows or go through a whole bunch of trying this and that which ends up taking hours. So, I did a wipe and raw reinstall myself, but my system was still freezing up. So, I read through some Microsoft & other forums and found that the BIOS firmware and video card graphics drivers were mentioned the most as the culprits. Users said they rolled their BIOS back to the previous version. Others uninstalled their video card drivers and then reinstalled them from their computer manufacturer's support website instead of the video card manufacturer's website. So, I did both. I also uninstalled my Intel motherboard video card software just in case there were any potential conflicts between that and my Nvidia card software. Further, I did an "Express" install of the Nvidia software instead of a "Custom" one, just because. After that, I reinstalled the latest version of my BIOS firmware again. These downloads were all initiated from the Dell support site for my specific desktop PC. That was over a week ago and, so far, the freeze up problem is gone. I guess there was some kind of conflict or corruption that got overwritten by the uninstall/reinstall process, though I don't really know what ultimately caused the freeze ups in the first place. Good luck to all!
 

My Computer

System One

  • OS
    Windows 11 Home Version
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell XPS 8940
Please open a new thread in the General Support forum room and update the website "My Computer" section.


Post a Speccy report share link using one drive, drop box, or google drive.




Post a Tuneup plus share link using one drive, drop box, or google drive.







Make sure that all links are available without sign in.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Back
Top Bottom