Solved Need some assistance


Lou

Well-known member
Member
Local time
10:19 PM
Posts
91
Location
East Coast
OS
WIN11 HOME Version 23H2
My WIN11 desktop continues to freeze up...

These freeze up are random--when using a browser, machine idling, using installed APPS....

It will run faultless for a long period of time then simply freeze---no keyboard no mouse, perfect monitors resulting in a hard re-set to get the machine to re-boot. This has been going on for approx 1 month

I’ve done a BUNCH of things and have run out of ideas…Is there something I’ve missed, is there a hardware issue I’ve yet to uncover…I’m a bit confused and need some informed guidance.

I’ve included a LOG COLLECTOR zip file

What I've done-

DISM RESTOREHEALTH

SCF /scannow

CHKSDK c: /f/r

WIN11 MEMORY DIAG TEST--NO issue notes

CPU-Z CPU benchmark and stress test--NO issues found

operating temperatures of components are all below 100F (SPECCY)

CLEAN install of NVIDIA video card driver-MGF driver NOT DELL

Clean install of Realteck Audio Driver--DELL DRIVER

ADJUSTED VM to custom size--INITIAL from 16 to 1800MB, Max is 4864 (WIN recommendation)

Stopped auto Hardware Acceleration via video card controller

RESET WINSOCK (don't ask)

insured all DELL updates are in place---BIOS, drivers (except as noted above)

Did a REPAIR Install of WIN11 OS--in-place Upgrade per instruction on this forum

replaced the POWER SUPPLY with an identical, good, unit--NO change

re-seated all boards inside the PC, insured it was clean

disabled all MS DEFENDER as a test---NO affect---re-enabled

changed BROWSER from Firefox to EDGE--no change
 
Windows Build/Version
Win11 HOME Version 23H2

Attachments

  • HAL2-Mon_03_04_2024_172856_32.zip
    207.8 KB · Views: 1

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
PS- forgot to mention---
regarding the KILLER Preformance Suite on my machine--
I've disabled the following SERVICES
Killer Analytics Service
Killer Dynamic Bandwidth Management
Killer Network Service
Killer Smart AP Selection Service
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
What RAM do you have?
Have you run Memtest?
Do you have the latest BIOS installed?

I had this problem and it was a RAM issue (Memtest wouldn't run). But updating the BIOS to the latest version it fixed for me. Previous BIOS versions wasn't reading the RAM info correctly and wasn't configuring it properly.

I'm no expert. I'm sure others more knowledgeable than me will be able to offer you better advice. But your RAM details were missing from your post and you didn't mention if you had tried checking it. But your symptoms were the same as mine when I first had this PC built.

EDIT: I also had to run it with just 2 sticks of RAM. It didn't like 4. So I took the 4 x 16gb back to the shop and took 2 x 32gb and it worked fine.
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 OS Build 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F29 Dec 22, 2023)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    47.2 Mbps
    Browser
    Firefox
    Antivirus
    Eset Nod32
I have SAMSUNG RAM (DDR4-3200)--(2) 16GB both have the same MFG build date-- week 43 Yr 21
I also have the latest DELL BIOS installed
I did not do the Memtest....Only the WINDOWS memory test
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
I have SAMSUNG RAM (DDR4-3200)--(2) 16GB both have the same MFG build date-- week 43 Yr 21
I also have the latest DELL BIOS installed
I did not do the Memtest....Only the WINDOWS memory test
No OC ?
Heat stable : SSD , GPU , CPU?


You ran W11 memtest now try memtest64 to see if it will run

 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Just ran the MEMtest64---NO errors found
terminated test after 3-loop---CPU temp was rising to 160F---"normal" is 97F
Yes--component temps are stable and never exceed 100F --I've checked immediately after a hard re-set after a freeze event
What is OC....
Other Cooling????
If YES please see My Computer--I've improved the OE cooling hardware
 
Last edited:

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
What is OC....
Sorry, overclocking either CPU or GPU?
Which make of SSD is installed?
Have you run test on them for faults?
Does the Dell app not have diagnostic software?
How hard is the CPU hit when the freeze happens?
Does it go to it's turbo limit of 4.8 , 4.9?
run this app and minimize it while you're on the PC.
It will show current , minimum and maximum heat per core:

Core Temp

Did you install the latest update for Windows? I mean the preview one
KB5034848 which should not be installed.

That Dell came out in 2020. Is this when you bought it?
If so, then, it might need a repaste of the CPU or have you done this
recently?
 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
THANKS for your assistnce here---
I'll get back to you in the morning with answers....got to get the kiddies into bed---it's late!
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.

My Computers

System One System Two

  • OS
    Win 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel® Core™ i7-12700F
    Motherboard
    ASUS TUF GAMING Z690-PLUS WIFI
    Memory
    G.SKILL Ripjaws S5 Series 64GB (2 x 32GB) DDR5
    Graphics Card(s)
    EVGA GeForce RTX 3050 XC Black Gaming
    Sound Card
    Sound Blaster AE-5 Plus
    Monitor(s) Displays
    ASUS TUF Gaming 27" 2K HDR Gaming
    Screen Resolution
    2560 x 1440
    Hard Drives
    Samsung 990 Pro 1TB NVMe (Win 11)
    SK hynix P41 500GB NVMe (Win 10)
    SK hynix P41 2TB NVMe (x3)
    Crucial P3 Plus 4TB
    PSU
    Corsair RM850x Shift
    Case
    Antec Dark Phantom DP502 FLUX
    Cooling
    Noctua NH-U12A chromax.black + 7 Phantek T-30's
    Keyboard
    Logitech MK 320
    Mouse
    Razer Basilisk V3
    Internet Speed
    350Mbs
    Browser
    Firefox
    Antivirus
    Winows Security
    Other Info
    Windows 10 22H2 19045.4291
    On System One
  • Operating System
    Win 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Self Built
    CPU
    Intel Core i7-11700F
    Motherboard
    Asus TUF Gaming Z590 Plus WiFi
    Memory
    64 GB DDR4
    Graphics card(s)
    EVGA RTX 2060 KO Ultra Gaming
    Sound Card
    SoundBlaster X-Fi Titanium
    Monitor(s) Displays
    Samsung F27T350
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung 980 Pro 1TB
    Samsung 970 EVO Plus 2TB
    Samsung 870 EVO 500GB SSD
    PSU
    Corsair HX750
    Case
    Cougar MX330-G Window
    Cooling
    Hyper 212 EVO
    Internet Speed
    350Mbps
    Browser
    Firefox
    Antivirus
    Windows Security
OK- all set---I can "play " again
NO overclocking on the CPU or GPU-that's a bit above my pay-grade
I do not use the on board GPU---everything is "set"to use the NVIDIA video card
The SSD is as follows-- BC711 NVMe SK hynix 512GB
NO faults found in the SSD using the HD Tune app
Yes there is a DELL app for diagnostics--no hardware issues are ever found (DELL Support Assist app)
how would I determine how "hard is the CPU hit" when the freeze happens????. Temperature check on re-boot shows normal (under 100F)
I've got the CORE TEMP app--FWIW-it mimics the results shown in the SPECCY app
YES I installed the KB5034848 update back on the first of the month (oops) ---FWIW--the freeze issues pre-date that install
My desktop was operational on 1/22/2022---I cleaned and repasted the CPU when I installed the new cooler back in FEB of 2022
FWIW- I've a 25 year old AUDI in my garage that uses a thermal paste on several ignition parts in the engine compartment---I JUST cleaned and repasted them but noted that the original paste was still creamy and very much intact....
 

Attachments

  • stuff.gif
    stuff.gif
    26.8 KB · Views: 2
Last edited:

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
My desktop was operational on 1/22/2022---I cleaned and repasted the CPU when I installed the new cooler back in FEB of 2022
So your desktop was working in January and you started having issues when you repasted the CPU when you replaced the cooler in February?

Try this. Run both CPU-Z and Coretemp together. Use the bench test to stress your CPU for at least 5 minutes observing the temperatures in Coretemp. If the temperature rises above tjmax, stop the stress test immediately. You'll now know what the issue is. If you are able to get to 5 minutes without the CPU throttling back too much (it will throttle back towards the end of the test), then heat isn't the issue. You can see if your CPU is being throttled on the first tab of CPU-Z.

Screenshot 2024-03-05 072455.png
 

My Computer

System One

  • OS
    Windows 11 Pro Version 23H2 OS Build 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Local shop built (KC Computers Ltd)
    CPU
    Intel Core i9 13900F
    Motherboard
    Gigabyte Z690 Gaming X (rev. 1.0/1.1) - (BIOS: F29 Dec 22, 2023)
    Memory
    2 x Kingston Fury 32gb DDR5 5600 Beast
    Graphics Card(s)
    Gigabyte Eagle (Nvidia) RTX 3060
    Sound Card
    Chord Async USB 44.1kHz - 384kHz 2Qute DAC
    Monitor(s) Displays
    piXL PX27UDH4K 27 Inch Frameless IPS Monitor
    Screen Resolution
    4K (3840 x 2160) 60fps
    Hard Drives
    1 x KINGSTON NVMe M.2 SSDSKC3000D2048G 2TB
    1 x Samsung SSD 870 EVO 250GB
    2 x Crucial CT4000MX500SSD1 4TB
    2 x Crucial CT2000MX500SSD1 2TB
    1 x Crucial CT250MX500SSD1 250.0 GB
    PSU
    Gigabyte 750w
    Case
    Fractal Torrent
    Cooling
    Stock Intel CPU, 2 x Fractal 180mm PWM (front), 3 x Fractal 140mm PWM (bottom)
    Keyboard
    Logitech MX Mechanical Wireless Illuminated Performance Keyboard
    Mouse
    Logitech MX Master 3S Wireless Performance Mouse
    Internet Speed
    47.2 Mbps
    Browser
    Firefox
    Antivirus
    Eset Nod32
So you've done all the High Tech stuff, now how about the most basic thing of all.... Replace the CMOS battery!
Don't ask why, but a low CMOS battery can cause a PC to do the weirdest things! *
* If checked with a Digital Volt Meter, a CMOS battery should read at the very least 3.0 vdc. Below that, it should be replaced.

Any PC that came into my shop, that was over two years old, got a brand new CR-2032 battery, just as a matter of course.
I bought them by the dozen, back then. Even being retired, I change the CMOS battery in my own Desktop PC's once a year.
I won't even test RAM till I've taken it out and buffed up the gold edge connectors and reseated it. That can eliminate a myriad assortment of problems, to include BSOD's, and Freeze ups. And, takes up a lot less shop time than running Memtest.
And if the ram is dirty, I just wash it!

Good Luck Mate!
TM :cool:
 

My Computer

System One

  • OS
    Win-11/Pro/64, Optimum 11 V5, 23H2 22631.3374
    Computer type
    PC/Desktop
    Manufacturer/Model
    Home Made w/Gigabyte mobo/DX-10
    CPU
    AMD FX 6350 Six Core
    Motherboard
    Gigabyte, DX-10, GA-78LMT-USB3
    Memory
    Crucial, 16 GB
    Graphics Card(s)
    NVIDEA GeForce 210, 1GB DDR3 Ram.
    Sound Card
    Onboard
    Monitor(s) Displays
    24" Acer
    Screen Resolution
    1280x800
    Hard Drives
    Crucial SSD 500GB, SanDisk 126GB SSD, Toshiba 1TB HD
    PSU
    EVGA 500 W.
    Case
    Pac Man, Mid Tower
    Cooling
    AMD/OEM
    Keyboard
    101 key, Backlit/ Mechanical Switches/
    Mouse
    Logitech USB Wireless M310
    Internet Speed
    Hughes Net speed varies with the weather
    Browser
    Firefox 64x
    Antivirus
    Windows Defender, Super Anti Spyware
    Other Info
    Given to me as DEAD, and irreparable.
    Rebuilt with Gigabyte mobo, AMD cpu, 16GB ram and 500GB Crucial SSD.
"So your desktop was working in January and you started having issues when you repasted the CPU when you replaced the cooler in February?"
No- the machine was running perfectly up to a month ago..the change in the cooling rig happened during the second week of ownership over 2-years ago..

Regarding the use of CPU-z...I had earlier ran the stress test and found no issues.. I don't recall how long I ran it but I stopped the test when I saw the CPU temp above 160F. I was concerned with damaging things.... I'm very concerned about running that test for 5-minutes. Tj for my CPU is 212F

CMOS battery--Son-of-a-gun ....didn't think of that one
I've a nice FLUKE VOM and will check it now and report back..

THANKS folks for your time and advice
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
The CMOS battery measures 2.987V
I'll run out and get a replacement
 

My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
OK- my machine just froze-up AGAIN
I did a hard re-set and ran the CPU-z STRESS TEST for 5 minutes--NO issues...
Here's a screen shot of the test at the 5-min mark
 

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My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
OK- my machine just froze-up AGAIN
I did a hard re-set and ran the CPU-z STRESS TEST for 5 minutes--NO issues...
Here's a screen shot of the test at the 5-min mark
The temps are well inside it's limits.
can you try to install the toolkit for the SK Hynix SSD and see if it sees
anything out of the ordinary?


This one: Drive Manager: Easy Kit (64 bit) C2.7.1

Power supply good ?
 

My Computers

System One System Two

  • OS
    windows 11 22631.3296
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Klipsch 2.1 THX - Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.
  • Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Mouse
    Logitech G903 Lightspeed
    Keyboard
    Steelseries
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
A few days ago I had such a problem as well, that my computer (see my specs) was freezing regularly, without any real reason why. It did that in my browser, in File Explorer, VirtualBox testenvironment and many more programs. Restarting often was not possible, I had to touch the reset button on the panel of the PC. And it seemed to become more serious by days, eventually resulting in a totally unusable computer.

The first thing I did was testing the memory by a selfstarting USB-key with MemTest86. No problems detected.

Because I had read some reports about one of the last updates slowing down the system (in particular the File Explorer), I tried to restore an older image of the system drive, from about one month ago. I do such saving and restoring always with Clonezilla, which is situated on a selfstarting USB-key with Linux driver, totally offline, nothing to do with the Windows system on the system drive.

For some reason the restore did about the same as in the (normal) Windows environment: at a certain point (let's say 21%) it stopped or delayed counting up the Mbytes that were ready or did that very slow (where normally it goes steady on and on). When I would do the same restore again, it would stop or delay about the same percentage. Conclusion: the SSD system drive has bad sectors, which for some reason are not automatically replaced by good ones by the build in managing system in the SSD (I think it would normally function like that).

Because my son had told quite recently, he had similar problems (on an identical system, same make, same components) and he had repaired it by installing Windows 11 again (he too thought the updates were to blame), I tried that first, but already decided that I would replace the SSD-drive anyway. So I ordered another M.2 SSD (of another make).

In the meantime I reinstalled Windows completely, after deleting all partitions from that drive, using AOMEI on a Hirens Boot USB-key. Reinstalled Windows from a fresh downloaded Windows 11 23H2 USB, made by the Windows 11 Media Creation Tool (on another computer). Installation was done very well and rather fast.

Result: problem gone. Did partitioning as the drive was partitioned before, restored the most recent image. No problem anymore. I was very happy with that, because I did not need to reinstall all software and redo all settings that I changed (I have done many tweaks through registry changes, to be found here in the tutorials). Appearently the new windows installation had moved the system to another physical place on the SSD, thus 'repairing' the failure. That's what i suppose has happened, never can be sure about that, of course.

But I did not trust the SSD anymore, which was only one year old, so my decision to replace it, was there to stay.

One day later the new SSD arrived, I installed that, installed Windows 11 again from the Win11 USB, did the partitioning, restored the most recent image and everything was functioning very well. The new SSD had better specs than the old one, so the system is somewhat faster too. Since I changed the SSD and reinstalled the system etc., four days have been passing now without any problems. So I suppose the fault has been cured by replacing that SSD!

So maybe your problem is completely different from mine, but it could be caused by a 'hard disk' failure as well. That's why I mention it here.

The old SSD was of the make 'Kingston' of which @TechnoMage2021 has written some negative things, appearantly rightfully so. Was the first and the last SSD of that make I will buy...
 

My Computer

System One

  • OS
    Windows 11 Pro 23H2 22631.3447
    Computer type
    PC/Desktop
    Manufacturer/Model
    Build by vendor to my specs
    CPU
    AMD Ryzen 7 5700G
    Motherboard
    MSI PRO B550M-P Gen3
    Memory
    Kingston FURY Beast 2x16GB DIMM DDR4 2666 CL16
    Graphics Card(s)
    MSI GeForce GT 730 2GB LP V1
    Sound Card
    Creative Sound Blaster Audigy FX
    Monitor(s) Displays
    Samsung S24E450F 24"
    Screen Resolution
    1920 x 1080
    Hard Drives
    1. SSD Kingston NV2 - 500 GB
    2. SSD-SATA Crucial MX500-2TB
    PSU
    Corsair CV650W
    Case
    Cooler Master Silencio S400
    Cooling
    Cooler Master Hyper H412R
    Keyboard
    Cherry Stream (wired, scissor keys)
    Mouse
    Asus WT465 (wireless)
    Internet Speed
    70 Mbps down / 80 Mbps up
    Browser
    Firefox 115.7.0 ESR
    Antivirus
    F-secure via Internet provider
    Other Info
    Oracle VirtualBox 7 for testing software on Win 10 or 11
Well this is interesting---
I tried to use the Drive Manager: Easy Kit (64 bit) C2.7.1 and got the following---

Is this an indication of an issue with my SSD????
PS- my Power Supply is a NEW OE replacement from DELL

KEES-
THANKS for that extensive write-up
 

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My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
FWIW-
I tried to roll back my BIOS update and found that DELL plays some games here----
I did a DL for the older version of my firmware off the DELL site and when finished I still have the latest version 2.17.0 verses the 2.16.0 I was trying to install.. Dell will not allow rollback if, in their words, there are security issues involved......very interesting
 

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My Computer

System One

  • OS
    WIN11 HOME Version 23H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    DELL XPS 8940
    CPU
    11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz 2.50 GH
    Motherboard
    Dell OE
    Memory
    32GB
    Graphics Card(s)
    NVIDIA GeForce GTX 1650 SUPER
    Sound Card
    Realtek Audio (on board)
    Monitor(s) Displays
    (2) DELL 2007FP
    Screen Resolution
    1600 X 1200
    Hard Drives
    C: (OS and APPS) 512GB SSD
    D: (data) 1TB SATA
    PSU
    360W
    Case
    DELL OE
    Cooling
    Noctua NF-A9 PWM 92mm case fan and NH-D9L CPU Cooler with 92mm fan
    Keyboard
    Dell
    Mouse
    Logitech M705
    Internet Speed
    500Mbps DWN 120Mbps UP
    Browser
    EDGE-- once in a while will use FIREFOX
    Antivirus
    MS
    Other Info
    The case fan and CPU cooler were after purchase upgrades...the i7 cpu runs hot and the OE solution can best be described as marginal when CPU intensive apps are used.
    ALSO added a VRM and SSD passive heatsinks.
the change in the cooling rig happened during the second week of ownership over 2-years ago..
Why would you not return your computer to place of purchase or Dell when this first started happening when it was under warranty?
Have you tried a Clean Boot if this works, you can leave it this way, or you can enable one Startup or Service item at a time until the freezing returns. Then you will know the culprit.
 

My Computer

System One

  • OS
    Windows 11 Pro 64 bit 22H2
    Computer type
    PC/Desktop
    Manufacturer/Model
    Gigabyte Z390 UD
    CPU
    Intel Core i7 77000 3.60
    Motherboard
    Gigabyte Z390 UD
    Memory
    16 GB
    Graphics Card(s)
    nVidia GEForce RTX 2060 Super
    Sound Card
    onboard
    Monitor(s) Displays
    Two 27" Dell 4K monitors
    Screen Resolution
    3840 x 2160
    Hard Drives
    M.2 NVME SSD, 500 GB; Two 2TB Mechanical HDD's
    PSU
    850w PSU
    Case
    Cyberpower PC
    Cooling
    Water cooled
    Keyboard
    Backlit Cyberpower gamiong keyboard
    Mouse
    Backlit Cyberpower gaming mouse
    Internet Speed
    1 GB mbps
    Browser
    Brave
    Antivirus
    Windows Security

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