Windows 11 Freeze and heat


A

aabidhashmi

Active member
Local time
12:29 AM
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6
OS
Win 11 23H2 Build 22631.3374 (64bit)
Friends
I am facing weird problem since last 15-20 days.
I have HP EliteBook 850 G3, intel i7, 6th Gen, 2.6 to 2.81GHz, 16GB RAM, 256GB SSD (for OS) and 1TB HDD for Data.
My system freezes / hangs randomly sometime in half an hour, sometime in hour or sometime after 3-4 hours.
I tried cleaning of RAM, remove SSD and HDD and then re-plug the SSD and HDD, no luck.
Then I tried restore system in back date, but again no luck
then I clean installed the Windows 11 23H2 Build 22631.3374 (64bit), still no luck.
Noticeable point is that my system is heating up.
Average temp. of SSD 40 degree, HDD 46 degree and CPU temp 85 degree (mostly while charging). I have also tried changing of charger, but same results.
Kindly help me identify the cause of problem, whether Hardware or any software, so that I can proceed accordingly
Regards
 
Windows Build/Version
Windows 11 23H2 Build 22631.3374 (64bit)

My Computer My Computer

At a glance

Win 11 23H2 Build 22631.3374 (64bit)intel i716GB DDR4
OS
Win 11 23H2 Build 22631.3374 (64bit)
Computer type
Laptop
Manufacturer/Model
HP
CPU
intel i7
Motherboard
intel 6600U
Memory
16GB DDR4
Sound Card
Conexant
Hard Drives
SSD 256GB, HDD 1TB
Mouse
HP Wireless
Internet Speed
40mbps
Browser
Chrome
Antivirus
Quick Heal
Ideally, your CPU temperature should be around 60 to 70 degrees Celsius (140 to 158 degrees Fahrenheit) when running essential apps and around 40 to 45 degrees Celsius (104 to 113 degrees Fahrenheit) when sitting idle. Moreover, the safe CPU temperature range for gaming is roughly 70 to 80 degrees Celcius. If your CPU is regularly shooting above these temperature ranges, you need to clean your PC, improve the cooling system, and re-apply thermal paste.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Make sure the fan(s) are clean and the vent(s) are not blocked by debris.
A repaste might be in order so, here is how to do it:

 

My Computers My Computers

System One System Two

  • At a glance

    windows 11 22631.5039Core i9 12th gen 12900HK 2.9 MHz (overcloked:...32 Gigs DDR5-4800nVidia RTX 3070 Ti / 8 Gigs DDR6
    OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.

  • At a glance

    Windows 10 22H2Intel Core i7 7820HK 2.9 Ghz16 Gigs DDR4 2400 MhznVidia 1070 8GB RAM
    Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Keyboard
    Steelseries
    Mouse
    Logitech G903 Lightspeed
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Flashorn said:
Make sure the fan(s) are clean and the vent(s) are not blocked by debris.
A repaste might be in order so, here is how to do it:

Click to expand...
Will try this also.
However, my friend have HP Service Center and he checked the Fan is OK.
Anyway, thanks for your suggestion.
 

My Computer My Computer

At a glance

Win 11 23H2 Build 22631.3374 (64bit)intel i716GB DDR4
OS
Win 11 23H2 Build 22631.3374 (64bit)
Computer type
Laptop
Manufacturer/Model
HP
CPU
intel i7
Motherboard
intel 6600U
Memory
16GB DDR4
Sound Card
Conexant
Hard Drives
SSD 256GB, HDD 1TB
Mouse
HP Wireless
Internet Speed
40mbps
Browser
Chrome
Antivirus
Quick Heal
aabidhashmi said:
Will try this also.
However, my friend have HP Service Center and he checked the Fan is OK.
Anyway, thanks for your suggestion.
Click to expand...
If the fan is working properly and not blocked by debris and you are
still getting temps like you posted while not working with it then this
is a pretty sure sign that the thermal paste is drying up and needs to
be replaced with a fresh coat. use something like Kryonaut :

www.thermal-grizzly.com

Thermal Grizzly Kryonaut Thermal Paste

The Kryonaut Thermal Paste has been specially developed for the extreme applications and the highest demands of the overlocking community.
www.thermal-grizzly.com www.thermal-grizzly.com
 

My Computers My Computers

System One System Two

  • At a glance

    windows 11 22631.5039Core i9 12th gen 12900HK 2.9 MHz (overcloked:...32 Gigs DDR5-4800nVidia RTX 3070 Ti / 8 Gigs DDR6
    OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.

  • At a glance

    Windows 10 22H2Intel Core i7 7820HK 2.9 Ghz16 Gigs DDR4 2400 MhznVidia 1070 8GB RAM
    Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Keyboard
    Steelseries
    Mouse
    Logitech G903 Lightspeed
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
Thanks Brother
I myself will do the Fan and debris cleaning and thermal paste by tomorrow and then come back.
Thanks a lot for suggestion.

Flashorn said:
If the fan is working properly and not blocked by debris and you are
still getting temps like you posted while not working with it then this
is a pretty sure sign that the thermal paste is drying up and needs to
be replaced with a fresh coat. use something like Kryonaut :

www.thermal-grizzly.com

Thermal Grizzly Kryonaut Thermal Paste

The Kryonaut Thermal Paste has been specially developed for the extreme applications and the highest demands of the overlocking community.
www.thermal-grizzly.com www.thermal-grizzly.com
Click to expand...
 

My Computer My Computer

At a glance

Win 11 23H2 Build 22631.3374 (64bit)intel i716GB DDR4
OS
Win 11 23H2 Build 22631.3374 (64bit)
Computer type
Laptop
Manufacturer/Model
HP
CPU
intel i7
Motherboard
intel 6600U
Memory
16GB DDR4
Sound Card
Conexant
Hard Drives
SSD 256GB, HDD 1TB
Mouse
HP Wireless
Internet Speed
40mbps
Browser
Chrome
Antivirus
Quick Heal
aabidhashmi said:
Thanks Brother
I myself will do the Fan and debris cleaning and thermal paste by tomorrow and then come back.
Thanks a lot for suggestion.
Click to expand...
I did the Fan and Fan and debris cleaning and thermal paste myself today.
However, yesterday I reset my Google Chrome after then there is no Freeze / Hang problem.
But, the CPU temperature is still around 75-80 degree.
I doubt on Internal Battery now.
Plz suggest me the solution.
 

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My Computer My Computer

At a glance

Win 11 23H2 Build 22631.3374 (64bit)intel i716GB DDR4
OS
Win 11 23H2 Build 22631.3374 (64bit)
Computer type
Laptop
Manufacturer/Model
HP
CPU
intel i7
Motherboard
intel 6600U
Memory
16GB DDR4
Sound Card
Conexant
Hard Drives
SSD 256GB, HDD 1TB
Mouse
HP Wireless
Internet Speed
40mbps
Browser
Chrome
Antivirus
Quick Heal
FreeBooter said:
Ideally, your CPU temperature should be around 60 to 70 degrees Celsius (140 to 158 degrees Fahrenheit) when running essential apps and around 40 to 45 degrees Celsius (104 to 113 degrees Fahrenheit) when sitting idle. Moreover, the safe CPU temperature range for gaming is roughly 70 to 80 degrees Celcius. If your CPU is regularly shooting above these temperature ranges, you need to clean your PC, improve the cooling system, and re-apply thermal paste.
Click to expand...
Operating temps whether it be watching a movie, Editing, Playing games etc will be different across most cpu's, there isn't a generalized safe temp for cpu's Nor will every gamer on the planet cpu sit between 70 and 80 when playing games. Also, saying this based on purely "i7 6th gen" just aint enough info to give advise on temps etc. Yeah laptop fair enough but still. i sit around 40-45 when chilling with some web pages open and maybe a football manager game, few monitors, In game under load anything from the same to 60's, Doesnt mean ever other cpu will being doing the same temp wise to performance base.
 

My Computer My Computer

At a glance

11[email protected]Viper Steelseries 32gb@ 3600mhzGigabyte 2070 Super 8GB, +200 core + 600 memory
OS
11
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
[email protected]
Motherboard
Gigabyte Gaming X Z490
Memory
Viper Steelseries 32gb@ 3600mhz
Graphics Card(s)
Gigabyte 2070 Super 8GB, +200 core + 600 memory
Monitor(s) Displays
ASUS 4k HDR, Two 1080p Benq and Samsung
Screen Resolution
3840x2160/2560x1440/1920x1080
Hard Drives
Adata XPG SX8200 PRO 1tb
Samsung EVO 870 500GB
PSU
Corsair RX 650
Case
NZXT h510
Cooling
CM HYPER 212 RGB
Keyboard
Razer Ornata Chroma
Mouse
Steelseries Rival 710
ShamrockRig said:
Operating temps whether it be watching a movie, Editing, Playing games etc will be different across most cpu's, there isn't a generalized safe temp for cpu's Nor will every gamer on the planet cpu sit between 70 and 80 when playing games. Also, saying this based on purely "i7 6th gen" just aint enough info to give advise on temps etc. Yeah laptop fair enough but still. i sit around 40-45 when chilling with some web pages open and maybe a football manager game, few monitors, In game under load anything from the same to 60's, Doesnt mean ever other cpu will being doing the same temp wise to performance base.
Click to expand...
These are general temperatures looking at your comment you're not helping anyone as you don't like me give any indications to temperature CPU safe to run.
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
ShamrockRig said:
Operating temps whether it be watching a movie, Editing, Playing games etc will be different across most cpu's, there isn't a generalized safe temp for cpu's Nor will every gamer on the planet cpu sit between 70 and 80 when playing games. Also, saying this based on purely "i7 6th gen" just aint enough info to give advise on temps etc. Yeah laptop fair enough but still. i sit around 40-45 when chilling with some web pages open and maybe a football manager game, few monitors, In game under load anything from the same to 60's, Doesnt mean ever other cpu will being doing the same temp wise to performance base.
Click to expand...

Today near-about after approx. 24 Hrs, again it hanged / freezed, even the PC was idle, means I was not using the PC.
However, I am using file / folder sync. software to Sync my Data Files and Folders with my Server PC and another Laptop on LAN and also sync with Google Drive, which is running automatically on every change of files.
2nd I am not a gamer, my works mostly is Online work on web portals.
 

My Computer My Computer

At a glance

Win 11 23H2 Build 22631.3374 (64bit)intel i716GB DDR4
OS
Win 11 23H2 Build 22631.3374 (64bit)
Computer type
Laptop
Manufacturer/Model
HP
CPU
intel i7
Motherboard
intel 6600U
Memory
16GB DDR4
Sound Card
Conexant
Hard Drives
SSD 256GB, HDD 1TB
Mouse
HP Wireless
Internet Speed
40mbps
Browser
Chrome
Antivirus
Quick Heal
FreeBooter said:
These are general temperatures looking at your comment you're not helping anyone as you don't like me give any indications to temperature CPU safe to run.
Click to expand...
i believe i asked to know what i7 from the 6th gen it was..so asking for information isn't trying to help? Strange conclusion you've came to there.
Start a fight with a plastic bag jesus lol!
 

My Computer My Computer

At a glance

11[email protected]Viper Steelseries 32gb@ 3600mhzGigabyte 2070 Super 8GB, +200 core + 600 memory
OS
11
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
[email protected]
Motherboard
Gigabyte Gaming X Z490
Memory
Viper Steelseries 32gb@ 3600mhz
Graphics Card(s)
Gigabyte 2070 Super 8GB, +200 core + 600 memory
Monitor(s) Displays
ASUS 4k HDR, Two 1080p Benq and Samsung
Screen Resolution
3840x2160/2560x1440/1920x1080
Hard Drives
Adata XPG SX8200 PRO 1tb
Samsung EVO 870 500GB
PSU
Corsair RX 650
Case
NZXT h510
Cooling
CM HYPER 212 RGB
Keyboard
Razer Ornata Chroma
Mouse
Steelseries Rival 710
ShamrockRig said:
i believe i asked to know what i7 from the 6th gen it was..so asking for information isn't trying to help? Strange conclusion you've came to there.
Start a fight with a plastic bag jesus lol!
Click to expand...
Request you both, please do not argue personal here, otherwise the purpose of post will be null here.
kindly try to help not to quarrel.
My system hangs 3 times during last 24 Hrs and 2 time auto reboot while it was idle.
I suspect any software causing this.
So, please guide me to identify the culprit software.
 

My Computer My Computer

At a glance

Win 11 23H2 Build 22631.3374 (64bit)intel i716GB DDR4
OS
Win 11 23H2 Build 22631.3374 (64bit)
Computer type
Laptop
Manufacturer/Model
HP
CPU
intel i7
Motherboard
intel 6600U
Memory
16GB DDR4
Sound Card
Conexant
Hard Drives
SSD 256GB, HDD 1TB
Mouse
HP Wireless
Internet Speed
40mbps
Browser
Chrome
Antivirus
Quick Heal
In this guide, you will learn the steps to perform a clean boot on Windows 11 and Windows 10 to help you troubleshoot and determine conflicts in your setup.

 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
aabidhashmi said:
Request you both, please do not argue personal here, otherwise the purpose of post will be null here.
kindly try to help not to quarrel.
My system hangs 3 times during last 24 Hrs and 2 time auto reboot while it was idle.
I suspect any software causing this.
So, please guide me to identify the culprit software.
Click to expand...
Im all good mate, I was asking for more info and he took offence to that for some reason! Never know what will set some internet dwellers off!
If you could show us everything thats running, even through task manager would suffice and we can have a look. It will be worth clean booting and seeing if the issue persists first though, just hope i dont offend anyone by agreeing with them either!
 

My Computer My Computer

At a glance

11[email protected]Viper Steelseries 32gb@ 3600mhzGigabyte 2070 Super 8GB, +200 core + 600 memory
OS
11
Computer type
PC/Desktop
Manufacturer/Model
Custom
CPU
[email protected]
Motherboard
Gigabyte Gaming X Z490
Memory
Viper Steelseries 32gb@ 3600mhz
Graphics Card(s)
Gigabyte 2070 Super 8GB, +200 core + 600 memory
Monitor(s) Displays
ASUS 4k HDR, Two 1080p Benq and Samsung
Screen Resolution
3840x2160/2560x1440/1920x1080
Hard Drives
Adata XPG SX8200 PRO 1tb
Samsung EVO 870 500GB
PSU
Corsair RX 650
Case
NZXT h510
Cooling
CM HYPER 212 RGB
Keyboard
Razer Ornata Chroma
Mouse
Steelseries Rival 710
One question for you. Where is the notebook situated? is it on a desk or is the notebook on a notebook stand?
Do you feel air coming from the fan and hear the fan speed up when the temps are high?
Do you have the "HP Support Assistant" software installed on your notebook?
If you do not, install and look it over for possible fix(s).

HP Support Assistant | HP® Support

For automated fixes, personalized support, and automatic updates, try HP Support Assistant today.
support.hp.com support.hp.com
Once that is installed and working, you might want to look at the
"Performance Tune Check".
This will only work if you have the Support Assistant installed.

Fix HP Computer or Laptop Lock Up or Freezing Issues | HP® Support

Learn how to diagnose & fix HP computers or laptops that lock up or freeze randomly with Performance Tune Check tool or our Virtual Chat Agent.
support.hp.com support.hp.com
If none of these work , you might want to look at the fan control program from GitHub:
github.com

Releases · hirschmann/nbfc

NoteBook FanControl. Contribute to hirschmann/nbfc development by creating an account on GitHub.
github.com github.com
I don't know if this will work but, it might help out.
 

My Computers My Computers

System One System Two

  • At a glance

    windows 11 22631.5039Core i9 12th gen 12900HK 2.9 MHz (overcloked:...32 Gigs DDR5-4800nVidia RTX 3070 Ti / 8 Gigs DDR6
    OS
    windows 11 22631.5039
    Computer type
    Laptop
    Manufacturer/Model
    MSI Raider GE76
    CPU
    Core i9 12th gen 12900HK 2.9 MHz (overcloked: 3890.48)
    Motherboard
    MSI
    Memory
    32 Gigs DDR5-4800
    Graphics Card(s)
    nVidia RTX 3070 Ti / 8 Gigs DDR6
    Sound Card
    DYNAUDIO - Steelsries Arena 7- Sound Effects by Nahimic 3
    Monitor(s) Displays
    17.3" 1920 x 1080 360 Hz 3 ms, IPS / Connected to MSI 32 inch curved @ 165 Hz
    Screen Resolution
    1920 x 1080 / Both
    Hard Drives
    Samsung 990 Pro 2TB (OS) - Solidigm P41 2TB (Storage)
    PSU
    280 watts
    Case
    MSI GE series
    Cooling
    internal
    Keyboard
    Steelseries
    Mouse
    G903 Lightspeed
    Internet Speed
    1000 Mbps
    Browser
    Firefox / Opera GX- Do not like Edge
    Antivirus
    Malwarebytes'
    Other Info
    just ask.

  • At a glance

    Windows 10 22H2Intel Core i7 7820HK 2.9 Ghz16 Gigs DDR4 2400 MhznVidia 1070 8GB RAM
    Operating System
    Windows 10 22H2
    Computer type
    Laptop
    Manufacturer/Model
    MSI GT73 7RE VR Titan
    CPU
    Intel Core i7 7820HK 2.9 Ghz
    Motherboard
    MSI
    Memory
    16 Gigs DDR4 2400 Mhz
    Graphics card(s)
    nVidia 1070 8GB RAM
    Sound Card
    DYNAUDIO / Nahimic 2
    Monitor(s) Displays
    IPS / 120HZ
    Screen Resolution
    1920x1080P
    Hard Drives
    Samsung NVME EVO 970 1TB / Samsung SSD (SATA) 1TB
    PSU
    240 watts
    Case
    MSI
    Cooling
    Internal
    Keyboard
    Steelseries
    Mouse
    Logitech G903 Lightspeed
    Internet Speed
    1 Gb/s
    Browser
    Firefox / Vivaldi
    Antivirus
    MalwareBytes'
    Other Info
    none.
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