Solved Windows 11 freezing, bluescreened and SSD not recognized in BIOS

jbcarreon123 · Jun 11, 2023

Hi!

I'm currently configuring my freshly installed Windows 11, and it froze but I can still move my mouse, then after a few seconds, the PC bsods with UNEXPECTED_STORE_EXCEPTION.

After restart, the PC froze to the GIGABYTE logo. I pressed the RESET button on my case, then it straight up booted to BIOS, it didn't boot to Windows nor GRUB. I checked the SATA devices on BIOS, I found:

DVD R/RW DRIVE (that's fine, I have a DVD drive on my PC)
SATAFIRM S11 (yeah, that's not normal)

And, I can't find my SSD (Patriot Burst 240GB) on the SATA list.

Booted to my Linux Mint bootable USB, opens GParted, and it thrown a bunch of I/O errors at /dev/sda. I said ignore it, and I found my disk, uninitialized. Opened GNOME Disks, and I can't even check the SMART info.

I plugged the SSD to my spare PC (my old incompatible PC [Dell Vostro 270s]), and in the Boot selector screen, I found SATAFIRM S11 on the Legacy BIOS boot list. Booted again to my Linux Mint bootable USB, opens GParted, and it shown the same thing.

Googling it, says that the drive has a internal error and the controller (which I found out is Phison S11) panics.

Any ideas?
The PC is a custom built PC, check my System 1 info.

boombastik · Jun 11, 2023

First thing is that the computer main hardware has not problem.
The ssd has the problem.
The ssd with phison controller failed this is common problem with s11 controller and old firmware.
There two options for this:
1) warranty for the ssd
2)Fix the ssd with this tool that you can follow the video from youtube: -https://www.youtube.com/watch?v=OoDZlJjTc_I
or here: -https://min.news/en/digital/3e2c596497d269324aa7e0326744fe78.html
and when you fix it you must update your firmware from your manufacturer as last step.
3) buy a new ssd.

Please consider that The data is lost if you fix it.

jbcarreon123 · Jun 11, 2023

boombastik said:
First thing is that the computer main hardware has not problem.
The ssd has the problem.
The ssd with phison controller failed this is common problem with s11 controller and old firmware.
There two options for this:
1) warranty for the ssd
2)Fix the ssd with this tool that you can follow the video from youtube: -https://www.youtube.com/watch?v=OoDZlJjTc_I
or here: -https://min.news/en/digital/3e2c596497d269324aa7e0326744fe78.html
and when you fix it you must update your firmware from your manufacturer as last step.
3) buy a new ssd.

Please consider that The data is lost if you fix it.

All of that solutions requires Windows. As my SSD is the boot drive, I can't fix it. I have a Linux live USB on hand.

Also I will do it because I don't have a mission critical thing on the drive, most parts backed up, some source code that is already on my github repo, and the rest was downloads, and some non mission critical game files.

zbook · Jun 11, 2023

The thread was moved to the BSOD forum room.

Please post a V2 share link into the newest post.

If the computer cannot boot Windows then run the Sea Tools bootable long Generic test > take pictures > post images or share inks into this thread.

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

SeaTools Bootable | Seagate US

https://www.seagate.com/content/dam/seagate/migrated-assets/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

jbcarreon123 · Jun 11, 2023

zbook said:
The thread was moved to the BSOD forum room.

Please post a V2 share link into the newest post.

If the computer cannot boot Windows then run the Sea Tools bootable long Generic test > take pictures > post images or share inks into this thread.

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

SeaTools Bootable | Seagate US

https://www.seagate.com/content/dam/seagate/migrated-assets/old-support-files/seatools/USBbootSetup-SeaToolsBootable.zip

Using SeaTools for Linux (I have a Linux partition on a seperate drive) says "Failed to Start".

Running dmesg | grep sda shows this:

Rich (BB code):

jbcarreon123@JB-LM-PC:~/Downloads$ dmesg | grep sda
[    3.804401] sd 0:0:0:0: [sda] 468862128 512-byte logical blocks: (240 GB/224 GiB)
[    3.804458] sd 0:0:0:0: [sda] Write Protect is off
[    3.804459] sd 0:0:0:0: [sda] Mode Sense: 00 3a 00 00
[    3.804470] sd 0:0:0:0: [sda] Write cache: enabled, read cache: enabled, doesn't support DPO or FUA
[    3.851940] sd 0:0:0:0: [sda] Attached SCSI disk
[  608.016391] sd 0:0:0:0: [sda] tag#22 FAILED Result: hostbyte=DID_BAD_TARGET driverbyte=DRIVER_OK cmd_age=0s
[  608.016404] sd 0:0:0:0: [sda] tag#22 CDB: ATA command pass through(16) 85 06 20 00 00 00 00 00 00 00 00 00 00 00 e5 00

zbook · Jun 11, 2023

See if you can run HD Sentinel Linux and post results into this thread using one drive, drop box, or google drive

Hard Disk Sentinel - Free Linux version

Hard Disk Sentinel Linux edition free console version

www.hdsentinel.com

If drive tests are unavailable in the problematic computer then consider moving the drive to an empty bay or another Windows computer or to a HD enclosure.

Amazon.com : hard drive enclosure

jbcarreon123 · Jun 12, 2023

zbook said:
See if you can run HD Sentinel Linux and post results into this thread using one drive, drop box, or google drive

Hard Disk Sentinel - Free Linux version

Hard Disk Sentinel Linux edition free console version

www.hdsentinel.com

Code:

jbcarreon123@JB-LM-PC:~/HDSentinel$ sudo ./HDSentinel -verbose
Hard Disk Sentinel for LINUX console 0.08 (c) 2008-2011 info@hdsentinel.com
Start with -r [reportfile] to save data to report, -h for help

Examining hard disk configuration ...
 Disk device: /dev/sda
 Disk device: /dev/sdb

HDD Device  0: /dev/sda
HDD Model ID : ?
HDD Serial No: ?
HDD Revision : ?
HDD Size     : 0 MB
Interface    : SCSI
Temperature  : Unknown °C
Highest Temp.: Unknown °C
Health       : Unknown %
Performance  : Unknown %
Power on time:
Est. lifetime:

HDD Device  1: /dev/sdb
HDD Model ID : KINGSTON SUV500240G
HDD Serial No: 50026B768229A3C0
HDD Revision : 003056RA
HDD Size     : 228937 MB
Interface    : S-ATA II
Temperature  : 12 °C
Highest Temp.: 45 °C
Health       : 83 %
Performance  : 100 %
Power on time: 437 days, 7 hours
Est. lifetime: 955 days

jbcarreon123 · Jun 12, 2023

zbook said:
If drive tests are unavailable in the problematic computer then consider moving the drive to an empty bay or another Windows computer or to a HD enclosure.

I do still have my old PC (Dell Vostro 270s), but it does not have any storage drives on it.

zbook · Jun 12, 2023

What had happened with each Sea Tools bootable and legacy (DOS)?

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

jbcarreon123 · Jun 12, 2023

zbook said:
What had happened with each Sea Tools bootable and legacy (DOS)?

SeaTools | Support Seagate US

SeaTools - Quick diagnostic tool that checks the health of your drive.

www.seagate.com

I can't make a bootable SeaTools.

zbook · Jun 12, 2023

Is that because it is requiring a working Windows computer?

See if it can be created on your other computer?

jbcarreon123 · Jun 12, 2023

zbook said:
Is that because it is requiring a working Windows computer?

See if it can be created on your other computer?

The other computer does not have Windows, nor any drives.

zbook · Jun 12, 2023

Once you've got Windows / Linux working please launch HD Sentinel and indicate whether it does or doesn't work properly using Linux.
(I've not yet had a thread where the software was able to run / produce useful results using non-Windows OS.)

See if you can find a friend, neighbor, relative, or local computer store to make the Sea Tool bootable / Legacy flash drives.
Or see if you can use a computer at a public library.

jbcarreon123 · Jun 12, 2023

zbook said:
Once you've got Windows / Linux working please launch HD Sentinel and indicate whether it does or doesn't work properly using Linux.
(I've not yet had a thread where the software was able to run / produce useful results using non-Windows OS.)

See if you can find a friend, neighbor, relative, or local computer store to make the Sea Tool bootable / Legacy flash drives.
Or see if you can use a computer at a public library.

I have ran the SeaTools Legacy [Bootable DOS] but:
v2.2.3 - throws a error
v1.1.2 - can't find the SATA controller

Also, they demands Legacy BIOS, but all of my disks are GPT.

zbook · Jun 12, 2023

See if there is anything useful in the Sea Tools troubleshooting links:

Troubleshooting | Seagate US

Known Limitations | Seagate US

jbcarreon123 · Jun 14, 2023

zbook said:
See if there is anything useful in the Sea Tools troubleshooting links:

Troubleshooting | Seagate US

Known Limitations | Seagate US

Maybe, the PC I use on this testing is too new for the Seatools legacy bootable.

Will boot to my Windows 10 PE iso, will open SeaTools and will report back results.

(Update)
My PE ISO does not like SeaTools. Can't continue.

(Edit)
The last thing I will do is to warranty replace the SSD. It (maybe) is under warranty. There is no super important data on that drive that I don't have backups of.

zbook · Jun 15, 2023

Another option is to boot using one of these

5 Bootable Windows PE-Based Recovery Discs That'll Save Your System

Do you have a Windows system rescue disc nearby? If not, consider making a Windows Preinstallation Environment (PE) disc before you need it.

www.makeuseof.com

and check if you can run drive testing software

Sea Tools for Windows long generic test
Gsmart control
HD Tune full error scan
Macrorit surface scan
etc.

13 Best Free Hard Drive Testing Tools (April 2024)

An updated list of the top hard drive testing programs you can use for free. Test your HDD for problems with these easy-to-use apps for Seagate, Samsung, Western Digital, Fujitsu, and other hard drives.

www.lifewire.com

jbcarreon123 · Jun 18, 2023

zbook said:
Another option is to boot using one of these

5 Bootable Windows PE-Based Recovery Discs That'll Save Your System

Do you have a Windows system rescue disc nearby? If not, consider making a Windows Preinstallation Environment (PE) disc before you need it.

www.makeuseof.com

and check if you can run drive testing software

Sea Tools for Windows long generic test
Gsmart control
HD Tune full error scan
Macrorit surface scan
etc.

13 Best Free Hard Drive Testing Tools (April 2024)

An updated list of the top hard drive testing programs you can use for free. Test your HDD for problems with these easy-to-use apps for Seagate, Samsung, Western Digital, Fujitsu, and other hard drives.

www.lifewire.com

Update: I reinstalled Windows, and...

SeaTools [long generic test]

HD Sentinel info

HD Tune [error scan]

Also, I found a utility called "Phison Flash ID" and ran it. This is the results.

Code:

v0.844a
Drive: 1(ATA)
OS: 10.0 build 19045
Model: SATAFIRM   S11                        
Fw   : SBFMBBW3
Size : 228936 MB
Firmware lock supported [29 00 01 02]
Drive unlocked [29 00 01 03]
P/N  : 511-211005118   , SBSMB1.2
S11fw: SBFMBB.3, 2021May 4
S11rv: MBB.3-33
Original Model: Patriot Burst                          
Bank00: 0x89,0xc4,0x8,0x32,0xa6,0x0,0x0,0x0 - Intel 64L(B17A) TLC 512Gb/CE 512Gb/die
Bank01: 0x89,0xc4,0x8,0x32,0xa6,0x0,0x0,0x0 - Intel 64L(B17A) TLC 512Gb/CE 512Gb/die
Bank08: 0x89,0xc4,0x8,0x32,0xa6,0x0,0x0,0x0 - Intel 64L(B17A) TLC 512Gb/CE 512Gb/die
Bank09: 0x89,0xc4,0x8,0x32,0xa6,0x0,0x0,0x0 - Intel 64L(B17A) TLC 512Gb/CE 512Gb/die
Controller    : PS3111
Flash CE      : 4
Flash Channel : 2
Dram Size,MB  : 32
Flash CE Mask : [++------ ++------]
Flash Mode/Clk: 5/7 (Set 5/7)
Block per Die : 2016
Block per CE  : 2016
Page per Block: 2304
SLC Cache     : 786432(0xc0000)

ONFI      : INTEL        X29F64B0T3ATH1       [50EC]
Page size : 18592 (16384+2208)
Page/Block: 2304
Block/LUN : 2016
LUN/Chip  : 1
Bit/Cell  : 3 (TLC)
Endurance : 22000000 (1500?)
PlanAdrBit: 2 (4 plane)

MaxBBPerPlane : 60
Plane         : 4

Defects    All(per plane)    Early        Later
ATA: ReadBB76 failed! Error: 0x51
ATA: Write70 failed! Error: 0x51
ATA: Write70 failed! Error: 0x51
ATA: Write70 failed! Error: 0x51
Total :      0          0          0

Early defect list

Later defect list
ATA: Write70 failed! Error: 0x51
ATA: Write70 failed! Error: 0x51
ATA: Write70 failed! Error: 0x51
ATA: Write70 failed! Error: 0x51
ATA: ReadInfoBlock28 failed! Error: 0x51

PS3111 smart configuration:
Attr Tresh Flags ValId WrstId  RawId   Description
0xCF: 0x00 0x00 0x0000 0x0000 0x0000

Code:

0x89,0xc4,0x8,0x32,0xa6,0x0,0x0,0x0 - Intel 64L(B17A) TLC 512Gb/CE 512Gb/die
v0.161
ONFI      : INTEL        X29F64B0T3ATH1       [50EC]
JEDEC MID : 0x89
ONFI ver  : 0x3fe ( 4.0)
Features supported: 0xfdd8
 multi-plane program and erase operations
 odd to even page Copyback
 multi-plane read operations
 extended parameter page
 program page register clear enhancement
 NV-DDR2
 Volume addressing
 external Vpp
 NV-DDR3
 ZQ calibration
 Package Electrical Specification
Optional commands supported: 0x3fff
 Page Cache Program command
 Read Cache commands
 Get Features and Set Features
 Read Status Enhanced
 Copyback
 Read Unique ID
 Change Read Column Enhanced
 Change Row Address
 Small Data Move
 Reset LUN
 Volume Select
 ODT Configure
 LUN Get and LUN Set Features
 ZQ calibration (Long and Short)
ONFI-JEDEC JTG primary advanced command support: 0x000f
 supports Random Data Out
 supports Multi-plane Page Program
 supports Multi-plane Copyback Program
 supports Multi-plane Block Erase
Training commands supported: 0x0000
EPP Len   : 48
PP Num    : 61
Page size : 18592 (16384+2208)
Page/Block: 2304
Block/LUN : 2016
LUN/Chip  : 1
Row+ColAdr: 3+2
Bit/Cell  : 3 (TLC)
MaxBB/LUN : 104
Endurance : 22000000 (1500?)
Valid Beg : 1
ValidEndur: 0
ProgPage  : 1
BitCorrECC: See EPP
PlanAdrBit: 2 (4 plane)
Multi-plane operation attributes: 0x1e
 no block address restrictions
 program cache supported
 Address restrictions for cache operations
 read cache supported
EZ NAND support: 0x00
Async     : 0x03f (upto 50 MHz)
NV-DDR2   : 0x1ff (upto 533 MT)
NV-DDR3   : 0x07f (upto 667 MT)
warmup i/o: 4/4
Max tProg : 3500
Max tBers : 30000
Max tR    : 150
Min tCCS  : 400
Min tRmp  : 150
Min tAdl  : 150
Max I/O C : 0
Typ CLK C : 0.0
Typ I/O C : 0.0
Typ Inp C : 0.0
Max Inp C : 0
Vendor Block:
VendorRev : 1
ParPageRev: 0
ReadRetry : 16
CRC16     : 0x50EC - Ok

zbook · Jun 18, 2023

Impressive failure software results.

Please make sure that important files are backed up and replace the disk drive.

This is a quick method to view some drive replacement options:

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

jbcarreon123 · Jun 19, 2023

zbook said:
Impressive failure software results.

Please make sure that important files are backed up and replace the disk drive.

This is a quick method to view some drive replacement options:

Crucial System Scanner | Memory Upgrade Scanner | Crucial

Upgrade your system storage with our range of solid state drives. Find prices, specs and customer reviews to help choose the best device for you.

www.crucial.com

It is backed up. I think this drive is still under warranty, but I need to find the warranty card.