Spontaneous Windows 11 crash while lying in bed listening to white noise, booted to BIOS


Restart WDV with all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Oh shoot, I just realized there were actually some other non-microsoft drivers I didn't select. Anything after M alphabetically I didn't select
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
Restart WDV with all customized tests except:

[ ] 0x00000004 Randomized low resources simulation.
should I still do this, making sure to include them all this time? sorry
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
Yes
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
all tests except Randomized low resources simulation, making sure to include everything. no BSOD
 

Attachments

  • Screenshot 2024-03-15 030419.png
    Screenshot 2024-03-15 030419.png
    9.3 KB · Views: 1
  • Screenshot 2024-03-15 030410.png
    Screenshot 2024-03-15 030410.png
    18.5 KB · Views: 1

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
Restart WDV with
create custom settings
all customized tests
automatically select all drivers installed on this computer
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I reset the Verifier then restarted my computer, it completed the shutdown portion but right now my computer is turned on and the monitor is black when it should be rebooting. it took a bit longer to restart after doing more tests the last time, it seems like restarting the computer after doing more tests takes longer. it's taking quite a while though...
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
WDV will stress the CPU.
There can be slow boots too.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
I guess I will just wait for it to restart then. still just looking at a black screen.

I guess I'll ask in the meantime, what are we hoping to learn from these tests? I was getting the BSODs when the Logitech drivers were being tested, and not since then. it seems like the Logitech drivers are the clear culprit right? what else are we trying to learn
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
it's been trying to restart for just over 15 minutes now. I'm a little concerned it's taking this long to post to BIOS. is this normal?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
Logitech drivers were recurrent misbehaving after fresh installations.

The additional testing is to double / triple check.


Restart WDV with the settings in post #45 > run for 24 hours > if there are no BSOD > update Windows > post a new V2 > if there are no BSOD that will complete the troubleshooting.

Boot into safe mode with multiple power offs as needed.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Right now I can't do anything, it's still trying to restart. should I leave it be or should I try turning it off and on again or something?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
Option #9:


If option #9 does not work after multiple attempts the perform option #7
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Alright, a simple power off and on booted normally. Verifier successfully reset. So, assuming the Logitech drivers are the only problem (and it sure seems like they are), does that mean I simply can't use Logitech software on my system?
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
There were no WDV GPU BSOD.

They were all Logitech.

It's best to report to Logitech and find alternative software / drivers.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Clearly zbook has got this handled. I'm just wondering if you updated your BIOS before you did all this work. If so, great. The reason I'm asking is because I just discovered yesterday that I needed to re-flash my BIOS after my own little recent mishap. If you do have regular peripherals that don't require specialized drivers or software (like LOGI does) it might help to use those standard peripherals to get your system back in order. Personally, I'm weaning myself off Logitech and I'm nearly done with them. They are definitely NOT the Logitech of yesteryear. Fortunately my speakers don't need the specialized software and my web cam works fine without it. Trust me when I say that spinning "L" isn't worth the trouble.
 

My Computer

System One

  • OS
    WIN 11, WIN 10, WIN 8.1, WIN 7 U, WIN 7 PRO, WIN 7 HOME (32 Bit), LINUX MINT
    Computer type
    PC/Desktop
    Manufacturer/Model
    DIY, ASUS, and DELL
    CPU
    Intel i7 6900K (octocore) / AMD 3800X (8 core)
    Motherboard
    ASUS X99E-WS USB 3.1
    Memory
    128 GB CORSAIR DOMINATOR PLATINUM (B DIE)
    Graphics Card(s)
    NVIDIA 1070
    Sound Card
    Crystal Sound (onboard)
    Monitor(s) Displays
    single Samsung 30" 4K and 8" aux monitor
    Screen Resolution
    4K and something equally attrocious
    Hard Drives
    A, B, C, D, E, F, G, H, I, J, K, L, M, N, O, P, Q, R, S, T, U, V, W

    Ports X, Y, and Z are reserved for USB access and removable drives.

    Drive types consist of the following: Various mechanical hard drives bearing the brand names, Seagate, Toshiba, and Western Digital. Various NVMe drives bearing the brand names Kingston, Intel, Silicon Power, Crucial, Western Digital, and Team Group. Various SATA SSDs bearing various different brand names.

    RAID arrays included:

    LSI RAID 10 (WD Velociraptors) 1115.72 GB
    LSI RAID 10 (WD SSDS) 463.80 GB

    INTEL RAID 0 (KINGSTON HYPER X) System 447.14 GB
    INTEL RAID 1 TOSHIBA ENTERPRIZE class Data 2794.52 GB
    INTEL RAID 1 SEAGATE HYBRID 931.51 GB
    PSU
    SEVERAL. I prefer my Corsair Platinum HX1000i but I also like EVGA power supplies
    Case
    ThermalTake Level 10 GT (among others)
    Cooling
    Noctua is my favorite and I use it in my main. I also own various other coolers. Not a fan of liquid cooling.
    Keyboard
    all kinds.
    Mouse
    all kinds
    Internet Speed
    360 mbps - 1 gbps (depending)
    Browser
    FIREFOX
    Antivirus
    KASPERSKY (no apologies)
    Other Info
    I own too many laptops: A Dell touch screen with Windows 11 and 6 others (not counting the other four laptops I bought for this household.) Being a PC builder I own many desktop PCs as well. I am a father of five providing PCs, laptops, and tablets for all my family, most of which I have modified, rebuilt, or simply built from scratch. I do not own a cell phone, never have, never will.
Thanks a lot for the help everyone, especially you zbook
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
Clearly zbook has got this handled. I'm just wondering if you updated your BIOS before you did all this work. If so, great. The reason I'm asking is because I just discovered yesterday that I needed to re-flash my BIOS after my own little recent mishap. If you do have regular peripherals that don't require specialized drivers or software (like LOGI does) it might help to use those standard peripherals to get your system back in order. Personally, I'm weaning myself off Logitech and I'm nearly done with them. They are definitely NOT the Logitech of yesteryear. Fortunately my speakers don't need the specialized software and my web cam works fine without it. Trust me when I say that spinning "L" isn't worth the trouble.
I did update my BIOS firs yes. And yeah, Logitech is not the company that won my loyalty 16 years ago when I bought the keyboard I'm still using to this day. They used to make good products, but now those products rely on a company that has become rubbish and software that's rubbish as a result. Really disappointing. I'm just gonna have to use my mouse and keyboard with their basic on-board features without the drivers.
 

My Computer

System One

  • OS
    Windows 11
    Computer type
    PC/Desktop
    CPU
    13th Gen Intel Core i7-13700k
    Motherboard
    Z790 AORUS ELITE AX
    Memory
    G.Skill Flare X5 32 GB (2 x 16 GB) DDR5-6000 CL30 Memory
    Graphics Card(s)
    NVIDIA GeForce RTX 4070
FYI, 23H2 has an issue where you can't use DDU in regular Windows mode anymore. I could with 22H2!
With 23H2, you must be in safe mode, or Windows freezes during DDU.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3607)
    Memory
    32 GB (2x16 GB G.Skill TridentZ Neo)
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
Thanks a lot for the help everyone, especially you zbook

You're welcome.


If you have a lot of free time:

a) Make free or pay backup images and save them to another drive or the cloud
b) Clean install Windows 10 or 11
c) Install Logitech software / drivers
d) Test with WDV
e) When testing has completed restore an image
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Back
Top Bottom