Solved Freezing on FurMark


redsky

Member
Local time
12:05 PM
Posts
7
OS
Windows 11
Windows version - 22H2 OS Build 22621.1

Specs:
  • B450I Gaming Plus AC
  • Ryzen 5 3600
  • Crucial Ballistix Gaming Memory, 2x16GB (32GB Kit) DDR4 3600MT/s CL16 Unbuffered DIMM 288pin Red, (PC4-19200), DDR4, BL2K16G36C16U4R
  • eVGA GeForce RTX 3070 XC3 Ultra 8GB GDDR6
  • Corsair SF750 PSU
Issue:
  • Baldur's Gate 3 performance got choppy after 1 hour, then froze. No BSOD, black screen.
  • Immediately after restarting and running FurMark - freezes / screen goes to black about 10-15 seconds into stress test.
  • Since last week, on desktop with e.g. many browser windows open, the display gets choppy (like a very poor refresh rate) & mouse will lag (no freezes though).
  • Desktop choppiness started about a week ago.

FurMark / HMonitor screenshot 5 seconds before freeze:

Troubleshooting:
  • Reinstalled older driver (546.33 from Dec 2023) resetting to default settings (no recent hardware changes, that was the only driver change).
  • Ran Prime95 - stable with no freezes.
  • Ran Windows memory diagnostic on restart, no issues.
Questions?
  • Thinking it's graphics card or PSU failing, any way to tell which or if it's another possible issue? Was wondering about the 11.712 V reading on the +12V rail.
  • Could it be the motherboard? I've had some issues (BSOD) before with the NVME slot which seemed to have gone away after I re-seated it and added a cooling pad. One thing to note, I have a sandwich style SFF PC case (FormD T1 v1.1) and the NVME is rear mounted on the motherboard and sits behind the graphics card so it tends to get high temperature (up to 85 degrees on HWMonitor).
  • I don't have any spare graphics card to test unfortunately.
Thanks!
 

My Computer

System One

  • OS
    Windows 11
I think it's your storage getting hot, that is the issue. Could you try manually adding a temporary fan there to keep it cool while testing?

Also that 12V rail seem a bit low...but may still not be the issue.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
I think it's your storage getting hot, that is the issue. Could you try manually adding a temporary fan there to keep it cool while testing?

Also that 12V rail seem a bit low...but may still not be the issue.
Thanks - I have a NVME enclosure so I might try running from it externally and see if the freezes do away.
 

My Computer

System One

  • OS
    Windows 11
Please run the V2 log collector > post a share link into this thread using one drive, drop box, or google drive


BSOD - Posting Instructions
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
Thank you both for your help - it turns out the PCI-E riser cable was loose!
 

My Computer

System One

  • OS
    Windows 11
Thank you both for your help - it turns out the PCI-E riser cable was loose!
Oh, that's a detail I missed (did not consider while mentioning SFF) or you failed to mention. Great that it works now!
 

My Computers

System One System Two

  • OS
    Windows 11 Pro 23H2 build 10.0.22631.3296 (Release Channel) / Linux Mint 21.3 Cinnamon
    Computer type
    Laptop
    Manufacturer/Model
    Lenovo A485
    CPU
    Ryzen 7 2700U Pro
    Motherboard
    Lenovo (WiFi/BT module upgraded to Intel Wireless-AC-9260)
    Memory
    32GB
    Graphics Card(s)
    iGPU Vega 10
    Sound Card
    Realtek
    Monitor(s) Displays
    14" FHD (built-in) + 14" Lenovo Thinkvision M14t (touch+pen) + 32" Asus PB328
    Screen Resolution
    FHD + FHD + 1440p
    Hard Drives
    Intel 660p m.2 nVME PCIe3.0 x2 512GB
    PSU
    65W
    Keyboard
    Thinkpad / Logitech MX Keys
    Mouse
    Logitech MX Master 2S
    Internet Speed
    600/300Mbit
    Browser
    Edge (Chromium)
    Antivirus
    Windows Defender
    Other Info
    SecureBoot: Enabled
    TPM2.0: Enabled
    AMD-V: Enabled
  • Operating System
    Windows 11 Pro 23H2 build 10.0.22631.3296(Release Preview Channel)
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom
    CPU
    i7-7700k @4.8GHz
    Motherboard
    Asus PRIME Z270-A
    Memory
    32GB 2x16GB 2133MHz CL15
    Graphics card(s)
    EVGA GTX1080Ti FTW 11GB
    Sound Card
    Integrated
    Monitor(s) Displays
    32" 10-bit Asus PB328Q
    Screen Resolution
    WQHD 2560x1440
    Hard Drives
    512GB ADATA SX8000NP NVMe PCIe Gen 3 x4
    PSU
    850W
    Case
    Fractal Design Define 7
    Cooling
    Noctua NH-D15 chromax.black
    Mouse
    Logitech MX Master 2S
    Keyboard
    Logitech MX Keys
    Internet Speed
    600/300Mbit
    Browser
    Edge (Cromium)
    Antivirus
    Windows Defender
    Other Info
    AC WiFi Card
If possible please post a V2 share link.
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    Intel(R) Core(TM) i7-4800MQ CPU @ 2.70GHz
    Motherboard
    Product : 190A Version : KBC Version 94.56
    Memory
    16 GB Total: Manufacturer : Samsung MemoryType : DDR3 FormFactor : SODIMM Capacity : 8GB Speed : 1600
    Graphics Card(s)
    NVIDIA Quadro K3100M; Intel(R) HD Graphics 4600
    Sound Card
    IDT High Definition Audio CODEC; PNP Device ID HDAUDIO\FUNC_01&VEN_111D&DEV_76E0
    Hard Drives
    Model Hitachi HTS727575A9E364
    Antivirus
    Microsoft Defender
    Other Info
    Mobile Workstation
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