Increasing Refresh Rate Causes Black Monitor


A

Arilyboo

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I have an Omen 25i Monitor currently on 60 Hz refresh rate. It's supposed to get up to 165 Hz. I changed in Windows Settings to 164.92 Hz and the screen just goes black. My current resolution is 1920*1080 and my graphics card is an Nvidia Geforce RTX 2070 Super with Driver 528.24. I also downloaded from the HP website the Firmware 1.0.2.0 Rev.A How can I fix this?
 

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It should work.

How is the monitor connected to the graphics card?

If it's using an HDMI cable, perhaps using a certified premium one would help.

Certfied_premium_HDMI.JPG
 

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Does it seem to freeze solid? That's a known Windows 11 issue, especially with 21H2, where it freezes with black/blank screen as soon as you raise the refresh-rate. It's only known to happen randomly and you can reboot and repeat the procedure and then it's like nothing happened.
 

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What cable do you have? You need at least HDMI 2.0 or DisplayPort 1.2
www.tomshardware.com

DisplayPort vs. HDMI: Which Is Better For Gaming?

We look at bandwidth, resolution, refresh rate and more to see the differences between DisplayPort and HDMI connections.
www.tomshardware.com www.tomshardware.com
 

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bobkn said:
It should work.

How is the monitor connected to the graphics card?

If it's using an HDMI cable, perhaps using a certified premium one would help.

View attachment 51324
Click to expand...
I’m using a DisplayPort Cable.
RJARRRPCGP said:
Does it seem to freeze solid? That's a known Windows 11 issue, especially with 21H2, where it freezes with black/blank screen as soon as you raise the refresh-rate. It's only known to happen randomly and you can reboot and repeat the procedure and then it's like nothing happened.
Click to expand...
It goes black then seems to flicker between sources looking for a signal.

I was able to put it on 143.98 Hz and it was fine I also put the response rate all the way up to fastest.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProIntel Core i9-14700K128GBMSI Geforce RTX 4070 Ti X Trio 12GB
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics Card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Omen x 25
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    NZXT C1200 Gold ATX 3.1
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Keyboard
    NZXT Function 2
    Mouse
    NZXT Lift 2
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 Home14th Gen Intel Core i9 14900HX64 GBNVIDIA GeForce RTX 4090 16GB GDDR6
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Alienware m18 R2
    CPU
    14th Gen Intel Core i9 14900HX
    Memory
    64 GB
    Graphics card(s)
    NVIDIA GeForce RTX 4090 16GB GDDR6
    Sound Card
    Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB, M.2, PCIe NVMe, SSD
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
I would still like to get the monitor to use 165Hz. Also since changing it to 144Hz the monitor will randomly dim even though I’m actively using it. So it’s not from being idle.

Any clue why it would randomly dim? It’s done it twice and only since changing it to 144Hz
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 ProIntel Core i9-14700K128GBMSI Geforce RTX 4070 Ti X Trio 12GB
    OS
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics Card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek(R) Audio
    Monitor(s) Displays
    Omen x 25
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    NZXT C1200 Gold ATX 3.1
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Keyboard
    NZXT Function 2
    Mouse
    NZXT Lift 2
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 Home14th Gen Intel Core i9 14900HX64 GBNVIDIA GeForce RTX 4090 16GB GDDR6
    Operating System
    Windows 11 Home
    Computer type
    Laptop
    Manufacturer/Model
    Dell/Alienware m18 R2
    CPU
    14th Gen Intel Core i9 14900HX
    Memory
    64 GB
    Graphics card(s)
    NVIDIA GeForce RTX 4090 16GB GDDR6
    Sound Card
    Realtek ALC3254
    Monitor(s) Displays
    18" QHD+
    Screen Resolution
    2560 x 1600
    Hard Drives
    2TB, M.2, PCIe NVMe, SSD
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
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