Increasing Refresh Rate Causes Black Monitor


A

Arilyboo

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Windows 11
I have an Omen 25i Monitor currently on 60 Hz refresh rate. It's supposed to get up to 165 Hz. I changed in Windows Settings to 164.92 Hz and the screen just goes black. My current resolution is 1920*1080 and my graphics card is an Nvidia Geforce RTX 2070 Super with Driver 528.24. I also downloaded from the HP website the Firmware 1.0.2.0 Rev.A How can I fix this?
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti Laptop GPU
    Sound Card
    Realtek(R) Audio
    Screen Resolution
    1920x1080
    Hard Drives
    500GB SSD
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek
    Monitor(s) Displays
    Omen x 25 & Omen 25i
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    Corsair RM850 (I'm not overclocking)
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Mouse
    Omen Reactor
    Keyboard
    Omen Sequencer
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
It should work.

How is the monitor connected to the graphics card?

If it's using an HDMI cable, perhaps using a certified premium one would help.

Certfied_premium_HDMI.JPG
 

My Computers

System One System Two

  • OS
    Windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Amd Threadripper 7970X
    Motherboard
    Gigabyte TRX50 Aero D
    Memory
    128GB (4 X 32) Kingston DDR5 5200 (RDIMM)
    Graphics Card(s)
    Gigabyte RTX 4090 OC
    Sound Card
    none (USB to speakers), Realtek
    Monitor(s) Displays
    Philips 27E1N8900 OLED
    Screen Resolution
    3840 X 2160 @ 60Hz
    Hard Drives
    Crucial T700 2TB M.2 NVME SSD
    WD 4TB Blue SATA SSD
    Seagate 18TB IronWolf Pro
    PSU
    eVGA SuperNOVA 1600 GT
    Case
    Lian Li 011 Dynamic Evo XL
    Cooling
    Alphacool Eisbaer Pro Aurora 360, with 3 Phanteks T30 fans
    Keyboard
    Logitech K120 (wired)
    Mouse
    Logitech M500s (wired)
    Internet Speed
    1200 Mbps
  • Operating System
    windows 11 22631.2861
    Computer type
    PC/Desktop
    Manufacturer/Model
    homebuilt
    CPU
    Intel I9-13900K
    Motherboard
    Asus RoG Strix Z690-E
    Memory
    64GB G.Skill DDR5-6000
    Graphics card(s)
    Gigabyte RTX 3090 ti
    Sound Card
    built in Realtek
    Monitor(s) Displays
    Asus PA329C
    Screen Resolution
    3840 X 2160 @60Hz
    Hard Drives
    WDC SN850 1TB
    8 TB Seagate Ironwolf
    4TB Seagate Ironwolf
    PSU
    eVGA SuperNOVA 1300 GT
    Case
    Lian Li 011 Dynamic Evo
    Cooling
    Corsair iCUE H150i ELITE CAPELLIX Liquid CPU Cooler
    Mouse
    Logitech M500s (wired)
    Keyboard
    Logitech K120 (wired)
Does it seem to freeze solid? That's a known Windows 11 issue, especially with 21H2, where it freezes with black/blank screen as soon as you raise the refresh-rate. It's only known to happen randomly and you can reboot and repeat the procedure and then it's like nothing happened.
 

My Computers

System One System Two

  • OS
    Windows 11 Pro x64 23H2
    Computer type
    PC/Desktop
    CPU
    Ryzen 9 5900X
    Motherboard
    ASRock B550 PG Velocita (UEFI-BIOS P3.40)
    Memory
    32 GB G.Skill F4-3200C16D-32GVR
    Graphics Card(s)
    Sapphire Nitro+ Radeon RX 6750 XT
    Monitor(s) Displays
    Alienware AW3423DWF OLED ultrawide
    Hard Drives
    Western Digital Black SN850 1 TB NVMe SSD
    PSU
    eVGA Supernova 750 G3
    Case
    Corsair 275R
    Internet Speed
    VTel FTTH 1 Gb down and 1 Gb up
  • Computer type
    PC/Desktop
    CPU
    Ryzen 7 5800X3D
    Motherboard
    Asus ROG Strix B550-F Gaming (UEFI-BIOS version 3405, which fixes " LogoFail" bug according to Asus)
    Memory
    16 GB
    Graphics card(s)
    Sparkle Titan Arc A770 16 GB
    Hard Drives
    Samsung 970 Pro 512 GB NVMe SSD
    PSU
    eVGA Supernova 650 GQ
    Case
    Fractal Focus G
What cable do you have? You need at least HDMI 2.0 or DisplayPort 1.2
www.tomshardware.com

DisplayPort vs. HDMI: Which Is Better For Gaming?

We look at bandwidth, resolution, refresh rate and more to see the differences between DisplayPort and HDMI connections.
www.tomshardware.com www.tomshardware.com
 

My Computer

System One

  • OS
    Windows 11 Home
    Computer type
    PC/Desktop
    CPU
    AMD Ryzen 5 3600 & No fTPM (07/19)
    Motherboard
    MSI B450 TOMAHAWK 7C02v1E & IFX TPM (07/19)
    Memory
    4x 8GB ADATA XPG GAMMIX D10 DDR4 3200MHz CL16
    Graphics Card(s)
    MSI Radeon RX 580 ARMOR 8G OC @48FPS (08/19)
    Sound Card
    Creative Sound Blaster Z (11/16)
    Monitor(s) Displays
    24" AOC G2460VQ6 (01/19)
    Screen Resolution
    1920×1080@75Hz & FreeSync (DisplayPort)
    Hard Drives
    ADATA XPG GAMMIX S11 Pro SSD 512GB (07/19)
    PSU
    Seasonic M12II-520 80 Plus Bronze (11/16)
    Case
    Lian Li PC-7NB & 3x Noctua NF-S12A FLX@700rpm (11/16)
    Cooling
    CPU Cooler Noctua NH-U12S@700rpm (07/19)
    Keyboard
    HP Wired Desktop 320K + Rabalux 76017 Parker (01/24)
    Mouse
    Logitech M330 Silent Plus (04/23)
    Internet Speed
    400/40 Mbps via RouterOS (05/21) & TCP Optimizer
    Browser
    Edge (No FB/Google) & Brave for YouTube & LibreWolf for FB
    Antivirus
    NoAV & Binisoft WFC & NextDNS
    Other Info
    Headphones: Sennheiser RS170 (09/10)
    Phone: Samsung Galaxy Xcover 7 (02/24)
bobkn said:
It should work.

How is the monitor connected to the graphics card?

If it's using an HDMI cable, perhaps using a certified premium one would help.

View attachment 51324
Click to expand...
I’m using a DisplayPort Cable.
RJARRRPCGP said:
Does it seem to freeze solid? That's a known Windows 11 issue, especially with 21H2, where it freezes with black/blank screen as soon as you raise the refresh-rate. It's only known to happen randomly and you can reboot and repeat the procedure and then it's like nothing happened.
Click to expand...
It goes black then seems to flicker between sources looking for a signal.

I was able to put it on 143.98 Hz and it was fine I also put the response rate all the way up to fastest.
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti Laptop GPU
    Sound Card
    Realtek(R) Audio
    Screen Resolution
    1920x1080
    Hard Drives
    500GB SSD
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek
    Monitor(s) Displays
    Omen x 25 & Omen 25i
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    Corsair RM850 (I'm not overclocking)
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Mouse
    Omen Reactor
    Keyboard
    Omen Sequencer
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
I would still like to get the monitor to use 165Hz. Also since changing it to 144Hz the monitor will randomly dim even though I’m actively using it. So it’s not from being idle.

Any clue why it would randomly dim? It’s done it twice and only since changing it to 144Hz
 

My Computers

System One System Two

  • OS
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    HP
    CPU
    12th Gen Intel(R) Core(TM) i5-12500H 2.50 GHz
    Memory
    16GB
    Graphics Card(s)
    NVIDIA GeForce RTX 3050 Ti Laptop GPU
    Sound Card
    Realtek(R) Audio
    Screen Resolution
    1920x1080
    Hard Drives
    500GB SSD
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
  • Operating System
    Windows 11 Pro
    Computer type
    PC/Desktop
    CPU
    Intel Core i9-14700K
    Motherboard
    NZXT N7 Z790 Intel
    Memory
    128GB
    Graphics card(s)
    MSI Geforce RTX 4070 Ti X Trio 12GB
    Sound Card
    Realtek
    Monitor(s) Displays
    Omen x 25 & Omen 25i
    Screen Resolution
    1920x1080
    Hard Drives
    4TB SSD and 2TB SSD
    PSU
    Corsair RM850 (I'm not overclocking)
    Case
    Hyte Y60 Snow White
    Cooling
    Corsair iCue H150i Elite LCD XT Liquid
    Mouse
    Omen Reactor
    Keyboard
    Omen Sequencer
    Internet Speed
    600mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
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