Solved Install Realtek Audio Driver Failure !! [Error Code : -0001] No driver supported in this driver package.

William654 · Jun 4, 2022

Hi

I wanted to install latest Realtek Audio Driver so I downloaded this

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products.

www.intel.com

but when I install I get this error

Install Realtek Audio Driver Failure !!
[Error Code : -0001]

No driver supported in this driver package.

So I went to asus driver page and installed the audio driver and it was installed without a problem but it is old version 6.0.9238.1 so how I can install the updated version above 6.0.9285.1 ?

PS. I have creative sound blaster card installed but I wanted to use the built in realtek audio optical device to test something.

Thanks

glasskuter · Jun 4, 2022

Run Windows update. It may show an updated driver under advanced optional-optional updates. If the driver you want is new, it may be a while before windows update will list it.
I'm running on 60.9257.1 without issues.

zbook · Jun 4, 2022

Please open device manager > click view > click show hidden devices > manually expand the row related to the Realtek driver > right click > properties > click details tab > in the property section scroll to Hardware Ids > post an image into this thread

Search for the latest updated offered by Microsoft in the Microsoft catalog:

Microsoft Update Catalog

How to Find Drivers for Unknown Devices in the Device Manager

Unknown devices show up in the Windows Device Manager when Windows can't identify a piece of hardware and provide a driver for it.

www.howtogeek.com

How to easily find drivers for Unknown Devices in Windows

Sure, you can rip your PC apart and eyeball troublesome hardware directly - but there's an easier way to find drivers for unknown devices.

www.pcworld.com

William654 · Jun 5, 2022

No updates from windows update.

Hardware ids are:

HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_10438797&REV_1000
HDAUDIO\FUNC_01&VEN_10EC&DEV_0B00&SUBSYS_10438797

zbook · Jun 5, 2022

The latest drivers using Windows update were 2020 for each driver.

William654 · Jun 6, 2022

I usd iobit driver booster and this link

[DRIVERS] Realtek Audio (MB | Intel 2xx/3xx/4xx/5xx/6xx/7xx & AMD 3xx/4xx/5xx/6xx)

Hi everyone, - Realtek Audio Drivers (UAD - ASUS ROG SS3 MB) : Drivers : 6.0.9357.1 WHQL Download : Link ASUS ROG SS3 motherboards :

rog.asus.com

Thanks to @MoKiChU

Dru2 · Jun 6, 2022

MoKiChU is pretty good person to go to when looking for soundcard drivers, especially old SoundBlaster card drivers

William654 · Jun 6, 2022

sorry I should have connected headphones

MoKiChU · Jun 6, 2022

William654 said:
I have a small problem, DTS does not work or is it normal ?

View attachment 30813

@MoKiChU

Hi,

Yes it's normal, DTS Custom is dedicated to headphones (as shown in the app screenshot you posted) connected via 3.5mm jack.

Nowadays no motherboard delivers anything other than Stereo PCM via SPDIF/Optical, so no Dolby/DTS (unless your audio equipment allows Stereo PCM upmixed to Dolby/DTS on its side).

William654 · Jun 6, 2022

MoKiChU said:
Hi,

Yes it's normal, DTS Custom is dedicated to headphones (as shown in the app screenshot you posted) connected via 3.5mm jack.

Nowadays no motherboard delivers anything other than Stereo PCM via SPDIF/Optical, so no Dolby/DTS (unless your audio equipment allows Stereo PCM upmixed to Dolby/DTS on its side).

I have sound blaster z from creative and from yesterday the optical/digital output stopped with my logitech z906, the decode led never turn on whether I select Dolby or DTS so I tried the analog output from the card and it work fine so I connected the optical cable to the realtek optical output and it also work !! I dont know why my sound blaster or my speakers has no sound in from optical.

About realtek built in sound card I saw those options

Can they allow Dolby or DTS from speakers ?

MoKiChU · Jun 6, 2022

William654 said:
I have sound blaster z from creative and from yesterday the optical/digital output stopped with my logitech z906, the decode led never turn on whether I select Dolby or DTS so I tried the analog output from the card and it work fine so I connected the optical cable to the realtek optical output and it also work !! I dont know why my sound blaster or my speakers has no sound in from optical.

About realtek built in sound card I saw those options

View attachment 30823

View attachment 30824

Can they allow Dolby or DTS from speakers ?

No, as explained, you can't delivers anything other than Stereo PCM via SPDIF/Optical, so no Dolby/DTS outputed. However your audio equipment (Logitech Z906) allows Stereo PCM upmixed to Dolby/DTS on its side (Dolby Digital/DTS Digital Surround).

William654 · Jun 6, 2022

MoKiChU said:
Hi,

No, as explained, you can't delivers anything other than Stereo PCM via SPDIF/Optical, so no Dolby/DTS outputed. However your audio equipment (Logitech Z906) allows Stereo PCM upmixed to Dolby/DTS on its side (Dolby Digital/DTS Digital Surround).

Not arguing just learning: in sound blaster command I can select the encoder type then the decode led turon on but now the decode led in the speakers never turn on so the sound card is faulty ?

MoKiChU · Jun 6, 2022

William654 said:
Not arguing just learning: in sound blaster command I can select the encoder type then the decode led turon on but now the decode led in the speakers never turn on so the sound card is faulty ?

View attachment 30827

You're Sound Blaster Z can delivers Stereo PCM & Dolby/DTS (unlike your motherboard) via SPDIF/Optical, however it seems that the drivers for your Sound Blaster Z seems to no longer work properly (I can't help you with your sound card, contact Creative support).

William654 · Jun 6, 2022

MoKiChU said:
You're Sound Blaster Z can delivers Stereo PCM & Dolby/DTS (unlike your motherboard) via SPDIF/Optical, however it seems that the drivers for your Sound Blaster Z seems to no longer work properly (I can't help you with your sound card, contact Creative support).

Yes I know. Their drivers have problems to update and even updating manually with the 3 new versions I currently have does not even detect the card . I gave up contacting them.

William654 · Jun 6, 2022

I found a solution for the bad driver and now my sound blaster z detected and it work fine. Question please (@MoKiChU if you have time)

Should I choose speakers 5.1 or SPDIF-OUT for better sound ?