Installation Fails at 85%

IamFreeop

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I have been trying to install Windows 11 on my 2021 HP Laptop 14-fq1000 with Rizen-5 running on Windows 10 Home 64-bit Version 19043.1266. I ran the PC Health app and it says I meet all the requirements to upgrade to Windows 11. I run the Microsoft Installation Assistant and everything runs fine until I get to 85% of the Installation process, then the Clock starts and asks to Restart. I restart and get the following error message on bootup "Unexpect_Kernel_Mode_Trap" and resets back to Windows 10.

I have gone thru this process 5 times now and have done the following.

1. Checked Windows update for any updates available.
2. Updated 14 drivers from the HP Software site.
3. Disconnected all connected devices from the USB port.
4. Ran the Windows Installation Troubleshooter - found no issues.
5. Reset the PC back to factory settings
6. Reinstalled Windows 10 twice

Does anyone have insight into what I can do to get Windows 11 to install and get past the 85% mark? I really think it is probably some driver that is causing this but I don't know what to do or how to determine exactly what is causing the problem.
 
Windows Build/Version
Windows 10 Home

My Computer

System One

  • Operating System
    Windows 10

jalbright1957

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I'm having the same issue with a desktop machine. My machine is an Asus Prime Z370-A, 16g DDR4, Gen 8 Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 1tb SSD w/75% free space. The update notice for the upgrade to version 11 came in on our WSUS server, tried that and failed at 90%. I then used the installation assistant, it went through all the hoopla, rebooted a couple times, got to 90% and it also failed. Not much for logs to go on for review so, not sure what its problem is. I have been running the beta in a VM for the past 3 months with no issues and have also been running it on my desktop at home, which has a Gen 7 Intel CPU....This will not install now since it decided that the Gen 7 cpu wasn't good enough, even though it has been running for months in a VM. Any ideas? I have a dozen workstations that will be upgraded to version 11 and they like my workstation all comply with the windows 11 installation requirements.
 

My Computer

System One

  • Operating System
    Windows 10

IamFreeop

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I'm having the same issue with a desktop machine. My machine is an Asus Prime Z370-A, 16g DDR4, Gen 8 Intel(R) Core(TM) i7-8700K CPU @ 3.70GHz, 1tb SSD w/75% free space. The update notice for the upgrade to version 11 came in on our WSUS server, tried that and failed at 90%. I then used the installation assistant, it went through all the hoopla, rebooted a couple times, got to 90% and it also failed. Not much for logs to go on for review so, not sure what its problem is. I have been running the beta in a VM for the past 3 months with no issues and have also been running it on my desktop at home, which has a Gen 7 Intel CPU....This will not install now since it decided that the Gen 7 cpu wasn't good enough, even though it has been running for months in a VM. Any ideas? I have a dozen workstations that will be upgraded to version 11 and they like my workstation all comply with the windows 11 installation requirements.
I too was running the next to last build of the Dev Preview of 11. The last update, 2000.471, I could not get it to install either. I was getting the same problems with that build, not being able to install that one. I tried many times to install it and never could get it installed. This was like on the 2nd to 4th of October, so I thought never mind, will wait for the full release of 11 when came out on the 5th. I ended up doing a fresh install of 10 and waited for the final release, but that was a no-go also. So I guess I will just have to wait until someone comes up with an idea of how to fix this problem or wait until Microsoft releases a working version for my machine.
 

My Computer

System One

  • Operating System
    Windows 10

jalbright1957

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...... New development .....
The installation attempt I referred to earlier is from my workstation that lives in an Active Directory domain at work where I get the privelege of maintaining the domain and all the complaints that go along with the job. I have a similar desktop machine at home that is not AD joined (makes sense eh?). I followed the same procedure for installation and shock shock....installation completed fine, although it did take almost 4 hours to accomplish. I watched the entire process (ran out of popcorn during this show). I then subjected myself to the same installation atttempt on my machine at work (from remote). The difference seemed to be during the Installation Assistant phase just before it lets you know that it will be rebooting the machine in 30 minutes. The installation ticker did not show getting beyond 84% but instead jumped to the countdown for the reboot. The following black screen installation/upgrade process eventually failed.
Hello gurus.... Is the failure due to the workstation belonging to an AD joined domain?
 

My Computer

System One

  • Operating System
    Windows 10

Jabiru

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11:22 PM
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Maryland USA
Hi all, I know this sounds a little lame, but I had similar problems where the install froze at 76%. After some trolling, I tried one solution that I thought probably wouldn't work, but it did. When the install file is downloaded from the update assistant execute it in administrator mode. I tried it and again it appeared to freeze at 76%, but finally continued, and then again around 95% and eventually (~5 min) continued. The install hicupped a few times but finally said it would restart and it did. Go figure, the installed system booted up fine and I spent the next half hour checking all the configurations in settings (which is a good idea since some of them were reset).

Try the simple solution first... :)
 

My Computer

System One

  • Operating System
    Host Windows 11 Pro, (Windows 11 running under Hyper-V VM ), (Ubuntu Linux running under Hyper-V VM)
    Computer type
    PC/Desktop
    Manufacturer/Model
    User Build
    CPU
    AMD Ryzen 7 3700X
    Motherboard
    ASUS Prime X570-P
    Memory
    2X CMK32GX4M2B3200C16 16GB 1066.7 MHz (DDR4-2133 / PC4-17000) (32GB)
    Graphics Card(s)
    AMD Radeon WX2100 Workstation
    Sound Card
    Integrated Realtek S1200A 8-Channel High Definition Audio CODEC
    Monitor(s) Displays
    2X Samsung S24D360
    Screen Resolution
    1920x1080
    Hard Drives
    3X WD Blue 500GB NVMe
    PSU
    Corsair CX550M
    Case
    Corsair 110R
    Cooling
    Corsair iCUE H115i RGB PRO XT Liquid CPU Cooler
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    Logitech K270 KB/Mouse Combo
    Mouse
    Logitech K270 KB/Mouse Combo
    Internet Speed
    800Mb
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    Firefox, Edge, Edge Chromium
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    Other Info
    1x Seagate 2TB HDD, 1x WD Passport 5TB HDD

jalbright1957

Member
Local time
6:22 PM
Posts
5
Hi all, I know this sounds a little lame, but I had similar problems where the install froze at 76%. After some trolling, I tried one solution that I thought probably wouldn't work, but it did. When the install file is downloaded from the update assistant execute it in administrator mode. I tried it and again it appeared to freeze at 76%, but finally continued, and then again around 95% and eventually (~5 min) continued. The install hicupped a few times but finally said it would restart and it did. Go figure, the installed system booted up fine and I spent the next half hour checking all the configurations in settings (which is a good idea since some of them were reset).

Try the simple solution first... :)
Good morning,
Yep, I found a post that referred to running as administrator along with running sfc /scannow to make sure there are no corrupted files. I did that last night on my work machine along with running dism /cleanup-image /restorehealth. Still no joy with the installation.
 

My Computer

System One

  • Operating System
    Windows 10
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