Issue with media files displaying weirdly in Windows 11


Powerade1985

Active member
Local time
6:16 AM
Posts
13
OS
Windows 11
Hi everyone,

Apologies in advance it's hard to describe. So I have this issue where media files in Windows 11 display weirdly. So the thumbnail preview of the media file shows a random program at the bottom right of the shortcut. Today for example it is showing Outlook (see screenshot) but another day it could be Discord logo or Winzip etc, it's so random. If I do a reboot this issue normally resolves itself. But the issue returns after being idle for an hour or more.

I've tried deleting the thumbnail cache, using the SFC repair prompt, reinstalling Win 11 with a new image, and using a different media program (currently using VLC but it doesn't change anything). In addition, the same thing happened in Win 10 prior to using Win 11.

It's more annoying than anything else. Everything else is working smoothly. So I'm at a loss at what to try next.

Hope someone can help. Thanks in advance.
 
Windows Build/Version
22631.2506

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My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
File associations could be the cause of the problem re-associations may help with the problem.

Thanks, I forgot to mention I've played with file association. It doesn't seem to matter if I'm using VLC, KMC Player, or Windows Media Player the same issue persists. Thanks for the suggestion.
 

My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
Which file extension these media files from posted picture have?
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
A note: In File Explorer I go to the 3 dots ... on the menu bar then Options then the View tab and Uncheck the Hide file extensions item, always see what the extensions are for the files.

1699889932393.png

1699889980106.png
 

My Computers My Computers

  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 11th Gen. 2.40GHz12GB
    OS
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    Laptop
    Manufacturer/Model
    Dell Vostro 3400
    CPU
    Intel Core i5 11th Gen. 2.40GHz
    Memory
    12GB
    Hard Drives
    256GB SSD NVMe M.2
  • At a glance

    Win11 Pro RTM Version 24H2 Build 26100.4202Intel Core i5 10th Gen. 2.90GHz16GBOnboard, no VGA, using a DisplayPort-to-VGA a...
    Operating System
    Win11 Pro RTM Version 24H2 Build 26100.4202
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Vostro 5890
    CPU
    Intel Core i5 10th Gen. 2.90GHz
    Memory
    16GB
    Graphics card(s)
    Onboard, no VGA, using a DisplayPort-to-VGA adapter
    Monitor(s) Displays
    24" Dell
    Hard Drives
    512GB SSD NVMe, 4TB Seagate HDD
    Browser
    Firefox, Edge
    Antivirus
    Windows Defender/Microsoft Security
Which file extension these media files from posted picture have?
If I toggle the view from "media sized icons" to "Details" it displays the correct media Program VLC Player (see screenshot). If I double-click on the file it loads correctly. It's purely a thumbnail issue.
 

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  • Screenshot 2023-11-13 154138.png
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My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
A note: In File Explorer I go to the 3 dots ... on the menu bar then Options then the View tab and Uncheck the Hide file extensions item, always see what the extensions are for the files.

View attachment 77599

View attachment 77600
Hey, thanks for the idea. Just tried that and now it's showing a new icon WinZip (see screenshot). Its so random.
 

Attachments

  • Screenshot 2023-11-13 154138.png
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My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
Try attached batch script to delete thumbnails and let us know the result.
 

Attachments

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Good luck!
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Try attached batch script to delete thumbnails and let us know the result.
Hey, I used this batch script before (but I think I used the Win 10 version prior to the upgrade). I will try it again you never know. Thanks for the help by the way.
 

My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
Good luck!
It has worked for now. But I won't get too excited as it's only been minutes. The issue normally arises after a reboot and the PC being idle for a couple of hours. I will report back later :crossed
 

My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
Okay, hopefully its resolved!
 

My Computer My Computer

At a glance

Windows 11AMD Ryzen 7 5700GMicron Technology DDR4-3200 16GBNVIDIA GeForce RTX 3060
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
HP Pavilion
CPU
AMD Ryzen 7 5700G
Motherboard
Erica6
Memory
Micron Technology DDR4-3200 16GB
Graphics Card(s)
NVIDIA GeForce RTX 3060
Sound Card
Realtek ALC671
Monitor(s) Displays
Samsung SyncMaster U28E590
Screen Resolution
3840 x 2160
Hard Drives
SAMSUNG MZVLQ1T0HALB-000H1
Okay, hopefully its resolved!
It wasn't even an hour and its back. This time it's Excel. Hmmm I guess there isn't much else to try? May just have to live with it.
 

Attachments

  • Screenshot 2023-11-13 154138.png
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    6.2 KB · Views: 1

My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
Right click one of the thumbnails and select open with, select VLC player, and select always if the option is showing.
 

My Computers My Computers

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
Right click one of the thumbnails and select open with, select VLC player, and select always if the option is showing.
I like your thinking, and I've tried this before. It does work but after a short period of time the issue will return.
 

My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
You could try running in CMD admin

DISM /Online /Cleanup-Image /RestoreHealth

followed by

sfc /scannow

Reboot if it asks or not. See if those repairs help.
 

My Computers My Computers

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
You could try running in CMD admin

DISM /Online /Cleanup-Image /RestoreHealth

followed by

sfc /scannow

Reboot if it asks or not. See if those repairs help.
Thanks for trying. In my original post I've tried SFC and I've done a reimage/reinstall of Win 11.
 

My Computer My Computer

At a glance

Windows 11i7-11700K32GBRTX 3090 FOUNDERS EDITION
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS
CPU
i7-11700K
Motherboard
ROG STRIX B560G GAMING WIFI
Memory
32GB
Graphics Card(s)
RTX 3090 FOUNDERS EDITION
Sound Card
SOUND BLASTERX AE-5 PLUS
Monitor(s) Displays
OMEN 28INCH
Screen Resolution
2560 X 1440
Hard Drives
WD_BLACK SN850 1TB M.2 2280
PSU
Corsair CP-9020072-UK Professional Platinum Series HX750i
I can only think that it has to be a third party app you've installed that's doing it.
 

My Computers My Computers

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
I can only think that it has to be a third party app you've installed that's doing it.
This looks like Windows 11 issue to me.
 

My Computer My Computer

At a glance

Windows 11i5-1145G716GBIGP Iris
OS
Windows 11
Computer type
Laptop
Manufacturer/Model
Dell Lattitude 5320
CPU
i5-1145G7
Motherboard
Dell 0Y7GXY
Memory
16GB
Graphics Card(s)
IGP Iris
Sound Card
Realtek/Intel
Monitor(s) Displays
14" Laptop, 27" Main
Screen Resolution
1080p
Hard Drives
120gbx3 + 320gb + 500gb + 1T + 2TB + 3 TB + 4 TB + 1TB SSD + 512gb NVME
Keyboard
Rogueware GK200
Mouse
Razer Mini Deathadder v2
Internet Speed
60Mbps
Browser
Edge
Antivirus
Defender
Other Info
Windows 11 was useless. Spent weeks hacking at it.

Beyond sick and tired.

I was supposed to work a month ago... That was then...
When you reinstalled Windows did you also re-install your apps? It works ok for a time then gets corrupted again. That's why I'm thinking it's something installed that's doing it. Try testing out with a clean boot for a while.

 

My Computers My Computers

  • At a glance

    Win 11 ProAMD Ryzen™ 7 7730U24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)512MB ATI AMD Radeon Graphics (ASUStek Comput...
    OS
    Win 11 Pro
    Computer type
    Laptop
    Manufacturer/Model
    ASUS Vivobook
    CPU
    AMD Ryzen™ 7 7730U
    Motherboard
    M1605YA
    Memory
    24GB Dual-Channel DDR4 @ 1596MHz (22-22-22-52)
    Graphics Card(s)
    512MB ATI AMD Radeon Graphics (ASUStek Computer Inc)
    Monitor(s) Displays
    Generic PnP Monitor (1920x1200@60Hz) - P1 PLUS (1920x1080@59Hz)
    Screen Resolution
    1920 X 1200
    Hard Drives
    953GB Western Digital WD
    PSU
    45 Watts
    Mouse
    Lenovo Bluetooth.
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender
  • At a glance

    Windows 11AMD Ryzen 7 5800H / 3.2 GHz32 GB DDR4 SDRAM 3200 MHzNVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Operating System
    Windows 11
    Computer type
    Laptop
    Manufacturer/Model
    ACER NITRO
    CPU
    AMD Ryzen 7 5800H / 3.2 GHz
    Motherboard
    CZ Scala_CAS (FP6)
    Memory
    32 GB DDR4 SDRAM 3200 MHz
    Graphics card(s)
    NVIDIA GeForce RTX 3060 6 GB GDDR6 SDRAM
    Sound Card
    Realtek Audio. NVIDIA High Definition Audio
    Monitor(s) Displays
    15.6" LED backlight 1920 x 1080 (Full HD) 144 Hz
    Screen Resolution
    1920 x 1080 (Full HD)
    Hard Drives
    Samsung 970 Evo Plus 2TB NVMe M.2
    PSU
    180 Watt, 19.5 V
    Mouse
    Lenovo Bluetooth
    Internet Speed
    500 Mbps
    Browser
    Edge
    Antivirus
    Defender

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