Issue with Outlook


V

veldthui

Well-known member
Local time
2:44 PM
Posts
21
OS
Windows 11
New PC setup and can create a new profile to my local Exchange server. All works well and everything there. That is until I close Outlook. After restarting Outlook I get a blank setup from outlook with the default folders.
Delete the profile and start again and exactly the same thing happens. The Exchange server is a 2013 version and am using the correct manual setup. I have 3 other PC's using the same Outlook and they all connect fine and work perfectly.
Am at a loss as to what is happening. Any suggestion welcome? Outlook is the full Office365 version.
 

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Windows 11Intel Core Ultra 9 285K CPUG.SKILL Ripjaws M5 RGB for Intel XMP 64GB 640...ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GA...
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Windows 11
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ASUS ROG MAXIMUS Z890
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Intel Core Ultra 9 285K CPU
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ASUS ROG MAXIMUS Z890 HERO ATX Motherboard
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G.SKILL Ripjaws M5 RGB for Intel XMP 64GB 6400Mhz DDR5
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ASUS ROG Strix Helios Gaming Case with Tempered Glass
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ASUS ROG RYUO IV 360 ARGB Black All in one Water Cooling
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G510S
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1Gb
Browser
Google Chrome
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Looks like the server is being changed to outlook.com. When I check the account settings it is change from my email address to [email protected] where xxxxx is a long number.
 

My Computer My Computer

At a glance

Windows 11Intel Core Ultra 9 285K CPUG.SKILL Ripjaws M5 RGB for Intel XMP 64GB 640...ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GA...
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS ROG MAXIMUS Z890
CPU
Intel Core Ultra 9 285K CPU
Motherboard
ASUS ROG MAXIMUS Z890 HERO ATX Motherboard
Memory
G.SKILL Ripjaws M5 RGB for Intel XMP 64GB 6400Mhz DDR5
Graphics Card(s)
ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GAMING 32GB GDDR7
Sound Card
N/A
Monitor(s) Displays
BENQ 36"
Screen Resolution
3840x2160
Hard Drives
Crucial P510 2TB NVMe M.2 Gen5
Samsung 990 Pro 4TB M.2 NVMe Internal SSD
PSU
ASUS ROG THOR 1200W Platinum III ATX 3.1
Case
ASUS ROG Strix Helios Gaming Case with Tempered Glass
Cooling
ASUS ROG RYUO IV 360 ARGB Black All in one Water Cooling
Keyboard
G510S
Mouse
Dell Standard
Internet Speed
1Gb
Browser
Google Chrome
Antivirus
None
Here is a picture of exchange connected after creating the profile. The second picture is after closing outlook and immediately reopening. Clearly shows it is changed to outlook.com. I am using the classic version of outlook.

Exchange connected.webpExchange Changed.webp
 

My Computer My Computer

At a glance

Windows 11Intel Core Ultra 9 285K CPUG.SKILL Ripjaws M5 RGB for Intel XMP 64GB 640...ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GA...
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS ROG MAXIMUS Z890
CPU
Intel Core Ultra 9 285K CPU
Motherboard
ASUS ROG MAXIMUS Z890 HERO ATX Motherboard
Memory
G.SKILL Ripjaws M5 RGB for Intel XMP 64GB 6400Mhz DDR5
Graphics Card(s)
ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GAMING 32GB GDDR7
Sound Card
N/A
Monitor(s) Displays
BENQ 36"
Screen Resolution
3840x2160
Hard Drives
Crucial P510 2TB NVMe M.2 Gen5
Samsung 990 Pro 4TB M.2 NVMe Internal SSD
PSU
ASUS ROG THOR 1200W Platinum III ATX 3.1
Case
ASUS ROG Strix Helios Gaming Case with Tempered Glass
Cooling
ASUS ROG RYUO IV 360 ARGB Black All in one Water Cooling
Keyboard
G510S
Mouse
Dell Standard
Internet Speed
1Gb
Browser
Google Chrome
Antivirus
None
John, for safety, you should blur/blacken out your email address in your screenshot.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Pro 25H2 26200.8655i9-10900 10 core 20 threads32 gbnone-Intel UHD Graphics 630
    OS
    Windows 11 Pro 25H2 26200.8655
    Computer type
    PC/Desktop
    Manufacturer/Model
    Dell Optiplex 7080
    CPU
    i9-10900 10 core 20 threads
    Motherboard
    DELL 0J37VM
    Memory
    32 gb
    Graphics Card(s)
    none-Intel UHD Graphics 630
    Sound Card
    Integrated Realtek
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    2x1tb Solidigm m.2 nvme /External drives 512gb Samsung m.2 sata+2tb Kingston m2.nvme
    PSU
    500w
    Case
    MT
    Cooling
    Dell Premium
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    so slow I'm too embarrassed to tell
    Browser
    #1 Edge #2 Firefox
    Antivirus
    Defender+MWB Premium

  • At a glance

    Windows 11 Pro 24H2 26200.8457AMD Ryzen 7 6800U32 gbintegrated
    Operating System
    Windows 11 Pro 24H2 26200.8457
    Computer type
    PC/Desktop
    Manufacturer/Model
    Beelink Mini PC SER5
    CPU
    AMD Ryzen 7 6800U
    Memory
    32 gb
    Graphics card(s)
    integrated
    Sound Card
    integrated
    Monitor(s) Displays
    Benq 27
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Crucial nvme
    Keyboard
    Logitech wired
    Mouse
    Logitech wireless
    Internet Speed
    still too embarrassed to tell
    Browser
    Firefox
    Antivirus
    Defender
    Other Info
    System 3 is non compliant Dell 9020 i7-4770/24gb ram Win11 PRO 26200.8457
Hi @veldthui,

I don't have an answer for you; however, I strongly suggest that you mask your email address in the two screenshots you posted.

Kind regards,

tecknot
 

My Computer My Computer

At a glance

Windows 11 Pro 25H2 build 26200.8457Intel i7 8750H @ 2.2 GHz16 GB (all Samsung) DDR4-3200 SODIMM (non-ECC...Intel UHD Graphics 630 & NVIDIA Quadro P600
OS
Windows 11 Pro 25H2 build 26200.8457
Computer type
Laptop
Manufacturer/Model
Lenovo ThinkPad Workstation P72
CPU
Intel i7 8750H @ 2.2 GHz
Motherboard
Lenovo 01YU291
Memory
16 GB (all Samsung) DDR4-3200 SODIMM (non-ECC) PCIe 3
Graphics Card(s)
Intel UHD Graphics 630 & NVIDIA Quadro P600
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Realtek ALC3286 & Focusrite Saffire 24 Pro DSP
Monitor(s) Displays
17.3"
Screen Resolution
3840x2160
Hard Drives
1TB SSD Samsung 860 EVO SATA 3
1TB SSD Samsung 970 EVO M.2 NVMe PCIe 3 x 4
2TB SSD Samsung 990 PRO M.2 NVMe PCIe 3 x 4
PSU
230W
Cooling
fan
Keyboard
UltraNav
Mouse
Kensington wireless Orbit
Internet Speed
640Mbps
Browser
DuckDuckGo and Firefox
Antivirus
Defender
Other Info
CM246 Chipset
Is this classic outlook? If so head over to Control Panel >Mail applet and try setting up your email account there.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 11 Enterprise 25H2 26200 7462Intel XEON E5-2699 v364GB Teamgroup UD4-3600NVIDIA GeForce GTX 1080 Ti
    OS
    Windows 11 Enterprise 25H2 26200 7462
    Computer type
    PC/Desktop
    Manufacturer/Model
    Custom Build
    CPU
    Intel XEON E5-2699 v3
    Motherboard
    ASUS X99-A
    Memory
    64GB Teamgroup UD4-3600
    Graphics Card(s)
    NVIDIA GeForce GTX 1080 Ti
    Sound Card
    Integrated
    Monitor(s) Displays
    ACER X34 Predator
    Screen Resolution
    3440 x 1440
    Hard Drives
    Crucial CT1000P 3P SSD8 1TB
    Crucial CT1000 BX500 SSD 1TB
    PSU
    GameMax Pro
    Case
    Fractal Design
    Cooling
    Corsair H110iGT + 6 140mm Fans
    Keyboard
    Corsair K4
    Mouse
    G-Skill G502
    Internet Speed
    300MBs
    Browser
    Chrome
    Antivirus
    OEM
    Other Info
    ASUS RT-AC87U Router

  • At a glance

    25H2 26200.50748GB
    Operating System
    25H2 26200.5074
    Computer type
    Laptop
    Manufacturer/Model
    ASUS X555LA
    Memory
    8GB
    Browser
    Chrome
    Antivirus
    OEM
Rollback_Jockey said:
Is this classic outlook? If so head over to Control Panel >Mail applet and try setting up your email account there.
Click to expand...
Yes, Does not work, same thing happens. Works first time after creating profile and then after closing it gets changed to outlook.com.
 

My Computer My Computer

At a glance

Windows 11Intel Core Ultra 9 285K CPUG.SKILL Ripjaws M5 RGB for Intel XMP 64GB 640...ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GA...
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS ROG MAXIMUS Z890
CPU
Intel Core Ultra 9 285K CPU
Motherboard
ASUS ROG MAXIMUS Z890 HERO ATX Motherboard
Memory
G.SKILL Ripjaws M5 RGB for Intel XMP 64GB 6400Mhz DDR5
Graphics Card(s)
ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GAMING 32GB GDDR7
Sound Card
N/A
Monitor(s) Displays
BENQ 36"
Screen Resolution
3840x2160
Hard Drives
Crucial P510 2TB NVMe M.2 Gen5
Samsung 990 Pro 4TB M.2 NVMe Internal SSD
PSU
ASUS ROG THOR 1200W Platinum III ATX 3.1
Case
ASUS ROG Strix Helios Gaming Case with Tempered Glass
Cooling
ASUS ROG RYUO IV 360 ARGB Black All in one Water Cooling
Keyboard
G510S
Mouse
Dell Standard
Internet Speed
1Gb
Browser
Google Chrome
Antivirus
None

My Computers My Computers

System One System Two

  • At a glance

    All Branches but ReleaseAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB

My Computer My Computer

At a glance

Windows 11Intel Core Ultra 9 285K CPUG.SKILL Ripjaws M5 RGB for Intel XMP 64GB 640...ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GA...
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS ROG MAXIMUS Z890
CPU
Intel Core Ultra 9 285K CPU
Motherboard
ASUS ROG MAXIMUS Z890 HERO ATX Motherboard
Memory
G.SKILL Ripjaws M5 RGB for Intel XMP 64GB 6400Mhz DDR5
Graphics Card(s)
ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GAMING 32GB GDDR7
Sound Card
N/A
Monitor(s) Displays
BENQ 36"
Screen Resolution
3840x2160
Hard Drives
Crucial P510 2TB NVMe M.2 Gen5
Samsung 990 Pro 4TB M.2 NVMe Internal SSD
PSU
ASUS ROG THOR 1200W Platinum III ATX 3.1
Case
ASUS ROG Strix Helios Gaming Case with Tempered Glass
Cooling
ASUS ROG RYUO IV 360 ARGB Black All in one Water Cooling
Keyboard
G510S
Mouse
Dell Standard
Internet Speed
1Gb
Browser
Google Chrome
Antivirus
None
veldthui said:
Not using a POP account. Connecting to Exchange server.
Click to expand...
The fact that you are on an Exchange server does not mean you can't have POP accounts.
Exchange servers let you use .pst files locally and support POP & IMAP.
 

My Computers My Computers

System One System Two

  • At a glance

    All Branches but ReleaseAMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 232 GB DDR5Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB...
    OS
    All Branches but Release
    Computer type
    Laptop
    Manufacturer/Model
    Acer Nitro ANV15-51
    CPU
    AMD Ryzen 7 7735HS 3200-4500 Mhz 8 cores x 2
    Motherboard
    Sportage_RBH
    Memory
    32 GB DDR5
    Graphics Card(s)
    Radeon Graphic / NVIDIA GeForce RTX 4060 8 GB GDDR6
    Sound Card
    AMD/Realtek(R) Audio
    Monitor(s) Displays
    Integrated Monitor (15.3"vis)
    Screen Resolution
    FHD 1920X1080 16:9 144Hz
    Hard Drives
    KINGSTON OM8SEP4512Q-AA 1TB
    Western Digital 256GB
    PSU
    19V DC 6.32 A 120 W
    Cooling
    Dual Fans
    Mouse
    MS Bluetooth
    Internet Speed
    Fiber 1GB Cox -us & 1GB Orange-fr
    Browser
    Edge Canary- Firefox Nightly-Chrome Dev-Chrome Dev
    Antivirus
    Windows Defender

  • At a glance

    Windows 11 BetaAMD A9-94208 GB of DDR4AMD Radeon R5
    Operating System
    Windows 11 Beta
    Computer type
    Laptop
    Manufacturer/Model
    Asus X751BP
    CPU
    AMD A9-9420
    Memory
    8 GB of DDR4
    Graphics card(s)
    AMD Radeon R5
    Screen Resolution
    1600x900
    Hard Drives
    Seagate 1 TB
Rollback_Jockey said:
Is this classic outlook? If so head over to Control Panel >Mail applet and try setting up your email account there.
Click to expand...
Tried it again and it won't connect. Says User name/password wrong if I use my exchange login name. If I add the @servername to it then says cannot find the active exchange. I know my username/password is right and exchange is set right as I have 3 other PC's working exactly the same way.
Also doing it this way does not give me the option of selecting which type of exchange.
 

My Computer My Computer

At a glance

Windows 11Intel Core Ultra 9 285K CPUG.SKILL Ripjaws M5 RGB for Intel XMP 64GB 640...ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GA...
OS
Windows 11
Computer type
PC/Desktop
Manufacturer/Model
ASUS ROG MAXIMUS Z890
CPU
Intel Core Ultra 9 285K CPU
Motherboard
ASUS ROG MAXIMUS Z890 HERO ATX Motherboard
Memory
G.SKILL Ripjaws M5 RGB for Intel XMP 64GB 6400Mhz DDR5
Graphics Card(s)
ASUS ROG ASTRAL NVIDIA GeForce RTX 5090 OC GAMING 32GB GDDR7
Sound Card
N/A
Monitor(s) Displays
BENQ 36"
Screen Resolution
3840x2160
Hard Drives
Crucial P510 2TB NVMe M.2 Gen5
Samsung 990 Pro 4TB M.2 NVMe Internal SSD
PSU
ASUS ROG THOR 1200W Platinum III ATX 3.1
Case
ASUS ROG Strix Helios Gaming Case with Tempered Glass
Cooling
ASUS ROG RYUO IV 360 ARGB Black All in one Water Cooling
Keyboard
G510S
Mouse
Dell Standard
Internet Speed
1Gb
Browser
Google Chrome
Antivirus
None
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